Job details

User Documentation & Training Expert

We currently have a vacancy for a User Documentation & Training Expert fluent in English, to offer his/her services as an expert who will be based in Brussels. The work will be carried out either in the company’s premises or on-site at customer premises. In the context of the first assignment, the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks:

Producing/maintaining training material (wiki pages, collaborative site pages, etc.) as well as writing IS online help;
Configuring and testing the system for the training scenarios to be used;
Organizing and giving training/coaching sessions (users and support services);
Provide guidance using social networks;
Support users in the review process of the documentation;
Follow-up tickets;
QA review of training material and ensure that it meets the training scope defined;
Review videos and audio recordings;
Create and maintain standards and processes;
Publish material while adhering to publication and privacy standards.

University degree combined with 15 years of working experience in IT;
A minimum of 3 years of work experience in online education or training, preferably in designing and implementing professional education products;
Excellent knowledge of instructional design theories methodologies and best practices;
Very good knowledge of building training material and coaching experience;
Proficient understanding of instructional design theories methodologies and best practices, including interactive online teaching methods;
Proven ability to collaborate on a shared project plan and meet deadlines;
Capability to write clear and structured documents;
Ability to participate in technical meetings;
Knowledge of Atlassian Confluence and Jira would be an asset;
Excellent command of the English language.

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (104039/01/25).

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.

EUROPEAN DYNAMICS (www.eurodyn.com) is a leading European Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations in 40 countries and 4 continents.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, age, national origin, ethnicity, gender, disability, sexual orientation, gender identity or religion.

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.

European Dynamics Glassdoor Company Review

3.9

European Dynamics DE&I Review

3.7

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Average salary estimate

$80000 / YEARLY (est.)

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$70000K

$90000K

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What You Should Know About User Documentation & Training Expert, European Dynamics

Are you a User Documentation & Training Expert looking to make a significant impact in an international environment? Join the dynamic team at EUROPEAN DYNAMICS, where your expertise in producing and maintaining training materials will shine! Although this role is based in Brussels, the exciting part is the opportunity to work directly with our talented Development team as you collaborate closely with a major client’s IT team on-site. You’ll have a hand in everything from creating engaging training materials like wiki pages and online help to organizing and conducting training sessions. Your creativity will be key as you configure and test systems for various training scenarios. As part of your day-to-day, you will support users in reviewing documentation and following up on tickets. Plus, you’ll get the chance to ensure high-quality training materials align with set standards. With a rich career background of 15 years in IT and at least 3 years in online education or training, you’ll be using your strong knowledge of instructional design theories and practices to produce effective learning materials. If you are ready to take this next step in your career and contribute to projects that operate on a grand scale in a multilingual and multicultural setting, we want to hear from you! Join a company committed to diversity and equal opportunity while playing a crucial role in shaping the future of IT solutions. Competitive remuneration awaits you based on your qualifications and experience, along with the chance to work within a successful, innovative team.

Frequently Asked Questions (FAQs) for User Documentation & Training Expert Role at European Dynamics

What are the key responsibilities of a User Documentation & Training Expert at EUROPEAN DYNAMICS?

As a User Documentation & Training Expert at EUROPEAN DYNAMICS, your primary responsibilities will include producing and maintaining various training materials, configuring systems for training scenarios, and conducting training sessions for users and support services. You'll also provide guidance on using social networks, support users in document reviews, and ensure quality assurance of training materials.