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Bilingual AT&T Wireless and Broadband Training Specialist

Before you apply, please read the following questions and ask yourself if they are describing you:

  • Are you a bilingual English/Spanish speaker?
  • Are you an experienced AT&T Wireless subject matter expert (SME)?
  • Are you as equally skilled, competent, and comfortable using Spanish for business audiences as you are in English?
  • Are you a proficient trainer and writer, skilled in the art of creating, writing, and delivering dynamic, persuasive, informative, easy-to-understand materials and presentations?

If you think these questions describe you and your skill set, and you are passionate about training, writing, and the creation and development of informative and enlightening materials and presentations, then we need you on our team!

DSI, a premier Dallas-based sales enablement and custom business solutions company, founded in 1984 and family-owned and run, has an immediate career opportunity for a bilingual (English/Spanish) Sr. Sales Training Specialist/AT&T Wireless SME. This position will be responsible for developing materials for, and training sales associates on, AT&T Wireless products, services, and processes, specifically for Spanish-language sellers and support agents.

Salary Range: 55,000 – 70,000 annually

Essential Duties

  • Delivery of sales training presentations/courses for sales reps in door to door and call center environment
  • Creation, and translation of, training materials and sales oriented one sheets
  • Tackle ever-changing offers, products, and services, as well as master unique and complex order entry systems, processes, and remedies.
  • Creation of audience-driven content, design, and delivery, especially Microsoft’s PowerPoint, with a detailed eye toward designing and delivering slides for clear, virtual presentation and/or classroom projection
  • Extraordinary attention to detail in content creation and language nuance
  • Create clear, engaging, aesthetically formatted, and properly animated PowerPoint and online learning content for wireless and fiber services
  • Communicate in a clear, dynamic, and precise fashion to all levels of employees, from entry-level agents to C-level executives, both inside and outside our organization
  • Preferred - Bachelor’s degree from an accredited institution in a related field (ex. Communications, English, Theater/Performance Arts, Business, or Marketing)
  • Wireless and fiber broadband internet knowledge (AT&T preferred)
  • Equal competency in both English and Spanish writing/speaking skills for business audiences
  • Minimum 3 years of presentation and training curriculum development specifically related to wireless (cellular), high-speed internet, and/or sales training experience
  • Bilingual in both verbal and written forms of communication in English and Spanish
  • Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, Teams), and A/V setup and troubleshooting skills (projector setup, TV, and audio systems, etc.)
  • Preferred: Adobe Creative Suite experience preferred, but not required.
  • Neat, professional appearance, and outgoing demeanor
  • Must have a dependable vehicle with valid vehicle insurance, a valid driver’s license, and a good driving record
  • Must be available for multi-day, overnight travel (est. 1-3x/quarter)
  • Valid passport
  • Employees must be able to cover their non-airfare travel expenses prior to reimbursement (expenses are processed weekly once submitted)


Computer Skills

  • Required: Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, Teams), and A/V setup and troubleshooting skills (projector setup, TV, and audio systems, etc.)
  • Highly Preferred: Cloud-based content storage, organization, and file-sharing expertise
  • Preferred: Adobe Creative Suite, LMS, and general audio/video editing software
  • Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
  • 401k Plan with employer matching
  • Paid vacation, personal/sick days, and bereavement time
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, we prefer to promote from within!

Average salary estimate

$62500 / YEARLY (est.)
min
max
$55000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Bilingual AT&T Wireless and Broadband Training Specialist, DSI Systems

Are you a bilingual wizard in English and Spanish with a passion for training? Look no further! DSI, a family-owned premier sales enablement company based in Dallas, is on the hunt for you to join our team as a Bilingual AT&T Wireless and Broadband Training Specialist. In this engaging role, you will harness your expertise in AT&T Wireless to develop captivating training materials and deliver top-notch presentations to equip our sales associates—especially Spanish-language sellers and support agents—with the knowledge they need to shine. You'll be creating everything from eye-catching PowerPoint slides to concise one-sheets that make our offerings crystal clear. Your knack for communication will shine as you lead training sessions, ensuring both entry-level agents and seasoned executives grasp complex concepts with ease. This role isn’t just about training; it's about shaping the future of how our team connects with customers. If you're ready to create innovative content while mastering different processes and technologies in a vibrant environment, apply today and help us empower our team to deliver the best AT&T Wireless services. With a competitive salary range, benefits that kick in quickly, and a company dedicated to promoting from within, your future is bright at DSI!

Frequently Asked Questions (FAQs) for Bilingual AT&T Wireless and Broadband Training Specialist Role at DSI Systems
What are the main responsibilities of the Bilingual AT&T Wireless and Broadband Training Specialist at DSI?

As a Bilingual AT&T Wireless and Broadband Training Specialist at DSI, you will be responsible for developing dynamic training materials, delivering engaging presentations, and training Spanish-language sales associates on AT&T Wireless products and services. You will also tackle various offers, translate materials, ensure clarity in communication, and create content tailored for different audiences.

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What qualifications are required for the Bilingual AT&T Wireless and Broadband Training Specialist position?

To qualify for the Bilingual AT&T Wireless and Broadband Training Specialist role at DSI, candidates should have a minimum of three years of experience in presentation and curriculum development, with a strong background in wireless and high-speed internet sales training. Proficiency in both English and Spanish, particularly in business communication, is essential. A Bachelor’s degree in a related field is preferred but not mandatory.

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How important is bilingualism for the Bilingual AT&T Wireless and Broadband Training Specialist job at DSI?

Bilingualism is crucial for the Bilingual AT&T Wireless and Broadband Training Specialist position at DSI. The role requires you to effectively communicate, develop training materials, and present in both English and Spanish, ensuring clarity and engagement for all Spanish-language sales associates and support agents.

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What skills and tools do I need to succeed as a Bilingual AT&T Wireless and Broadband Training Specialist at DSI?

To thrive as a Bilingual AT&T Wireless and Broadband Training Specialist at DSI, you need strong skills in Microsoft Office Suite, especially PowerPoint for creating engaging presentations. Proficiency in web conferencing tools like Zoom and Teams, as well as A/V setup, is necessary. Familiarity with cloud-based storage and Adobe Creative Suite is advantageous but not mandatory.

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What kind of training and development opportunities are offered for the Bilingual AT&T Wireless and Broadband Training Specialist at DSI?

At DSI, the Bilingual AT&T Wireless and Broadband Training Specialist position offers various training and development opportunities. Employees enjoy paid training, access to advancement opportunities, and a culture that values internal promotions, ensuring that your career path is supported and encouraged.

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Common Interview Questions for Bilingual AT&T Wireless and Broadband Training Specialist
Can you describe your experience in training and curriculum development for sales teams?

In your response, highlight specific projects where you developed training materials and led sessions. Focus on the results achieved, such as increased sales performance or feedback from trainees, and mention any bilingual projects to showcase your language skills.

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How do you ensure your training content is engaging and effective for a bilingual audience?

Discuss your approach to audience analysis and content adaptation for different cultural contexts. Share examples of how you've received feedback, made improvements, or adapted training styles to meet the needs of both English and Spanish speakers.

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What strategies do you use to stay updated on changes in wireless products and services?

Explain how you proactively research industry news, attend workshops, or participate in training sessions to stay informed. Emphasize your commitment to continuous learning and how you incorporate new knowledge into your training.

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Describe a challenging training situation you faced and how you handled it.

Think of a specific example where you faced a challenge, like an unengaged audience or a complex topic. Highlight your problem-solving skills, the strategies you implemented, and the positive outcome of your actions.

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How would you manage a training session with a diverse group that includes both entry-level and experienced sales associates?

Discuss strategies for differentiation and inclusivity in training development. Share how you would tailor examples and activities to cater to different experience levels while maintaining an engaging environment for everyone.

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What tools do you use for developing training materials and presentations?

Mention tools like Microsoft Office Suite, Adobe Creative Suite, or any learning management systems you've used. Give examples of how you utilized these tools to create visually appealing and informative content.

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How do you incorporate feedback from trainees into your training programs?

Explain your process for gathering feedback, whether through surveys, informal discussions, or follow-up sessions. Highlight a time you implemented changes based on feedback and how it improved the training experience.

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What is your approach to coaching someone who is struggling with sales techniques?

Detail your coaching methods, such as one-on-one mentoring, providing tailored resources, or role-playing. Emphasize your patience and communicative strategies for ensuring they feel supported throughout their learning process.

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In what ways can technology enhance your training sessions?

Discuss various technological tools that can facilitate training, like web conferencing, interactive quizzes, or video demonstrations. Highlight instances where technology has improved engagement or understanding in your training.

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What motivates you to deliver quality training, especially in a bilingual setting?

Express your passion for training and supporting others, and how your bilingual skills allow you to bridge communication gaps. Share specific goals you have for helping learners achieve success, aligning with DSI's mission.

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DSI engineers, manufactures and services various types of standard and custom machinery for the textile, cut & sew, nonwoven and film industries. In addition DSI represents companies whose products include, Heat Seaming Machines, Safety Chucks, ...

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Full-time, on-site
DATE POSTED
January 7, 2025

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