Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
International Operations Responder image - Rise Careers
Job details

International Operations Responder

Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking an International Operations Responder to join our team. This remote, home-based position can be located anywhere in the United Kingdom.

 

We are a technology-driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business-traveling employees of our clients.

As an International Operations Responder, you will report to the Lead International Operations Responder and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication.

 

This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM. To recognize your commitment during night shifts, we offer a night shift allowance.


What you'll do:
  • Provide initial response and assistance to client situations worldwide
  • Collaborate with client stakeholders and manage case lifecycle
  • Record incident/case details in our Case Management System
  • Understand client emergency procedures
  • Coordinate medical treatment and security with clinical team and partners
  • Collaborate with internal partners on Mass Communications Platforms
  • Use case management system and Microsoft Office for data administration
  • Contribute to process and procedure development in line with client requirements
  • Attend regular team meetings and ensure effective handover/feedback
  • Escalate issues, risks, and ideas when necessary
  • Provide support to Intelligence team and other duties as requested


What you'll bring:
  • Experience in emergency response, customer service, or call center environment
  • Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written)
  • Ability to work under pressure and manage multiple tasks simultaneously
  • Problem-solving and critical thinking abilities
  • Empathy, professionalism, and calmness in stressful situations
  • Flexibility to adapt to changing needs and priorities
  • Self-motivation and proactive approach to work
  • Proficiency in MS Office and willingness to learn new systems
  • Excellent customer service skills
  • Availability to work flexible hours including days, nights, weekends, and holidays.


#LI-HG1


Why Everbridge:

 

We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:

 

·         Comprehensive healthcare coverage to ensure your well-being.

·         Life & Total Permanent Disability Insurance to protect you and your loved ones.

·         Cafeteria plan.

 

We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.


About Everbridge


Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience

 

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

What You Should Know About International Operations Responder, Everbridge

Everbridge, a leading provider of critical communications and enterprise safety solutions, is on the lookout for an International Operations Responder to join our dynamic team. This exciting role is fully remote, allowing you to work from anywhere across the United Kingdom. As a tech-driven company focusing on business resilience, you’ll play a crucial part in providing 24/7 global support to our clients’ expatriate and business-traveling employees. In your role as an International Operations Responder, you’ll report directly to the Lead International Operations Responder and will be the first point of contact when incidents arise. Your responsibilities will include managing incident reports, dispatching resources, and ensuring that effective communication flows during emergencies. The position entails working in shifts, with approximately 14 shifts over a 4-week cycle that includes both day and night shifts. Day shifts run from 6:00 AM to 6:00 PM, and night shifts from 6:00 PM to 6:00 AM—of course, with an attractive night shift allowance to reward your commitment. We’re looking for someone with a strong background in emergency response or customer service, exceptional communication skills, and the ability to thrive under pressure. Join Everbridge, where we prioritize the well-being of our team members by offering competitive salaries and comprehensive benefits. If you’re ready to make a difference in ensuring safety and security across the globe, this is the role for you!

Frequently Asked Questions (FAQs) for International Operations Responder Role at Everbridge
What are the main responsibilities of an International Operations Responder at Everbridge?

As an International Operations Responder at Everbridge, your primary responsibilities include providing initial response and assistance to clients during emergency situations globally. You'll manage the case lifecycle by coordinating medical treatment and security with our clinical teams and partners, recording detailed incident information in our Case Management System, and ensuring effective communication throughout the process.

Join Rise to see the full answer
What qualifications do I need to become an International Operations Responder at Everbridge?

To qualify for the International Operations Responder position at Everbridge, candidates should have experience in emergency response, customer service, or a call center environment. Strong communication skills in English, both verbal and written, along with critical thinking, problem-solving abilities, and empathy are essential. Additionally, proficiency in Microsoft Office and the ability to work flexible hours are required.

Join Rise to see the full answer
How does the shift schedule work for the International Operations Responder role at Everbridge?

In the International Operations Responder role at Everbridge, the shift schedule consists of approximately 14 shifts within a 4-week period, including 7 day shifts and 7 night shifts. Day shifts typically run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM, ensuring coverage for our clients around the clock.

Join Rise to see the full answer
What kind of support does Everbridge provide to International Operations Responders during emergencies?

Everbridge ensures that International Operations Responders have the resources and support they need during emergencies. This includes collaboration with internal partners on Mass Communications Platforms, access to clinical teams for medical emergencies, and a structured support system to manage case escalations and provide timely assistance to our clients.

Join Rise to see the full answer
What benefits are offered to International Operations Responders at Everbridge?

As an International Operations Responder at Everbridge, you’ll enjoy a comprehensive benefits package, which includes healthcare coverage, life and total permanent disability insurance, and a cafeteria plan. We prioritize the well-being of our employees and provide a supportive work environment to help you thrive both personally and professionally.

Join Rise to see the full answer
Common Interview Questions for International Operations Responder
How would you handle a high-pressure emergency situation as an International Operations Responder?

In a high-pressure emergency situation, I would stay calm, methodically assess the situation, and prioritize action based on the needs of the clients involved. Effective communication with team members and clients is crucial, alongside using established procedures to ensure a timely and efficient response.

Join Rise to see the full answer
Can you explain your experience with emergency response or customer service?

I have several years of experience in emergency response and customer service, which has equipped me with the skills to handle stressful situations effectively. I have worked in environments where quick decision-making and empathy are vital, allowing me to deliver exceptional assistance to clients in need.

Join Rise to see the full answer
What tools and technology are you familiar with that would be relevant for the International Operations Responder role?

I am proficient in using various tools and technologies, including case management systems, Microsoft Office applications, and communication platforms. I am adaptable and eager to learn any new systems that Everbridge employs to enhance operational efficiency.

Join Rise to see the full answer
Describe a time when you had to coordinate resources during an emergency.

In my previous role, I coordinated medical resource allocation during a critical incident. I assessed the immediate needs, dispatched necessary personnel, and ensured constant communication to maintain a structured and effective response throughout the situation.

Join Rise to see the full answer
How do you prioritize tasks when working multiple cases simultaneously?

I prioritize tasks by assessing urgency and impact. I utilize organizational skills to manage my workload, leveraging tools to track case details and deadlines while ensuring that communication streams remain open with all stakeholders involved.

Join Rise to see the full answer
What do you believe are the most important qualities for an International Operations Responder?

The most important qualities for an International Operations Responder include strong communication skills, empathy, the ability to remain calm under pressure, and excellent problem-solving abilities. These qualities are essential for handling emergencies effectively while providing excellent support to clients.

Join Rise to see the full answer
How would you approach learning a new emergency response procedure?

I would approach learning a new emergency response procedure by first thoroughly reviewing the documentation provided and seeking clarification on any uncertainties. I would also practice the procedures in simulations or role-playing scenarios to build confidence and ensure I am prepared for real situations.

Join Rise to see the full answer
What motivates you to work in an emergency response role?

I am motivated to work in emergency response because I am passionate about helping others during critical moments. The opportunity to make a real difference in people's lives and contribute to their safety and security drives my commitment to this career path.

Join Rise to see the full answer
Can you provide an example of how you maintained effective communication in a stressful situation?

In a stressful situation, I ensured effective communication by clearly articulating the needs and steps required to client stakeholders, maintaining a calm demeanor, and actively listening to feedback. This assured clients that they were being supported and guided through the process.

Join Rise to see the full answer
How would you build relationships with client stakeholders as an International Operations Responder?

Building relationships with client stakeholders involves establishing trust through reliable communication and consistently delivering exceptional service. I would take the time to understand their specific needs and preferences, ensuring that I am responsive and supportive throughout the case management process.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Posted 10 days ago
Photo of the Rise User
Posted 6 days ago
Photo of the Rise User
Posted 3 days ago
Photo of the Rise User
Posted 10 days ago
Photo of the Rise User
Curaleaf Hybrid Mt. Dora, FL
Posted 4 days ago
Photo of the Rise User
Posted 3 days ago

Everbridge is a mission-driven company. Keeping people safe and organizations running. Everbridge was founded in 2002, catalyzed by the Sept. 11 attacks, with the goal of improving the way organizations communicate, collaborate, assess threats a...

82 jobs
MATCH
VIEW MATCH
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 12, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
A
Someone from OH, Cleveland just viewed Personal Assistant *ASAP* at Alphabe Insight Inc
Photo of the Rise User
Someone from OH, Canton just viewed Senior Director, Communications at Imagine Pediatrics
Photo of the Rise User
Someone from OH, Euclid just viewed Software Engineer - Sr. Consultant level at Visa
Photo of the Rise User
Someone from OH, Dublin just viewed GTM Recruiter (Contract) at Notion Labs
Photo of the Rise User
Someone from OH, West Chester just viewed Marketing Manager, Brand at Felix
Photo of the Rise User
Someone from OH, Amelia just viewed Call Center Representative at Ascensus
Photo of the Rise User
Someone from OH, Amelia just viewed Remote Call Center Representative at Conduent
Photo of the Rise User
Someone from OH, Amelia just viewed Credit and Collection Analyst at AbbVie
O
Someone from OH, Dayton just viewed Data Engineer at On-Hire
Photo of the Rise User
Someone from OH, Cincinnati just viewed Reentry Coordinator at Commonwealth of Kentucky
A
Someone from OH, Lewis Center just viewed 34505367634 - Fraud Analyst at Activate Talent
Photo of the Rise User
Someone from OH, Dublin just viewed Senior Third-Party Risk Analyst at Fenergo