Store Leader - University Village

As a Store Leader at Everlane University Village, your core responsibilities include delivering topline sales, fostering a customer-obsessed culture, managing operational excellence, and maintaining high store standards. You will create a compelling store vision, strategize for business growth, and develop a high-functioning team through coaching and individualized development plans. Financial management, including payroll and expense controls, will also be essential in your daily operations.

To be considered for the Store Leader position at Everlane, you should have a minimum of 5 years of leadership experience, a proven track record of building and developing effective store teams, and excellent operational and organizational skills. Strong communication abilities and a passion for customer service are crucial traits we're looking for, alongside alignment with Everlane's values and mission.

The yearly salary range for a Store Leader at Everlane in Seattle, WA is between $85,000 and $125,000. This range reflects a comprehensive consideration of your background, experience, and skills, ensuring that compensation aligns with the value you bring to the team.

At Everlane, we prioritize cultivating a positive team culture through leadership accountability and transparent communication. As a Store Leader, you will lead by example, set clear expectations, and support your team’s growth with performance feedback and development opportunities. Your ability to build diverse teams and inspire collaboration will play a significant role in creating a thriving environment.

Operational skills required for a Store Leader at Everlane include strong attention to detail, effective financial management, inventory control, and payroll management. You should also possess strategic planning abilities to execute impactful floor sets and maintain high visual presentation standards in alignment with our brand directives.

To create a customer-obsessed culture, focus on team training that emphasizes customer feedback and service excellence. Encourage your team to put the customer at the forefront by sharing success stories, setting clear service expectations, and celebrating team members who go above and beyond for customers.

When asked this question, reflect on a specific instance where you recognized potential in a team member. Describe the steps you took to mentor them, provide resources for their growth, and how that individual achieved their leadership goals, emphasizing the positive outcomes for both the employee and the store.

Discuss innovative promotional strategies you could employ, such as scheduling impactful product launches or limited-time offers. Emphasize building relationships in the community and creating visually appealing displays that align with customer preferences, ensuring a tailored approach to driving sales.

Approach performance issues with empathy and a solutions-oriented mindset. Start with a private conversation to understand their perspective, set clear performance expectations, and establish an action plan focusing on improvement, offering your support and resources throughout the process.

A successful Store Leader combines strong interpersonal skills, exceptional organizational abilities, and a relentless passion for customer service. They stay adaptable, learn continuously, and are always willing to elevate the team through coaching, feedback, and collaboration. Highlight the importance of a people-first mindset to achieve business goals.

Talk about your strategies for creating flexible schedules based on sales forecasts, team strengths, and individual availability. Emphasize the importance of striking a balance between meeting business needs while promoting work-life balance for team members.

Share your understanding of visual merchandising principles and your approach to implementing them in-store. Discuss your ability to align visual presentation with customer preferences, consider seasonal trends, and maintain high standards of aesthetics that complement Everlane's brand ethos.

Explain your organizational strategies, such as using task management tools or prioritizing based on urgency and business impact. Discuss your ability to remain flexible and adjust priorities as new challenges arise while maintaining a focus on customer experience.

You may discuss strategies for managing inventory effectively, maintaining strict operational controls, and executing promotional campaigns efficiently. Mention how you track and analyze sales data to make informed decisions about ordering and staffing to sustain profitability.

Express your admiration for Everlane's commitment to ethical practices and sustainable fashion. Make the connection to your own values and excitement at the opportunity to lead a team that shares such principles while delivering exceptional customer experiences through our products.