Account Specialist, Full-Time

Account Specialist -Retail Consumer Financing

Job Summary: The Account Specialist provides customer support to the finance and collections department.

Reports To: Collections Manager

Key Responsibilities:

General account management in fast-paced goal-oriented collections department for a major Houston/Katy area Retailer.
Provides customer support with collection issues, account disputes, accounting adjustments and related matters.
Accountable for reducing delinquency for assigned accounts.
Can be involved in fraud investigations, legal issues, and credit research.
·Establish effective and cooperative relationships with senior level managers.
Perform other assigned tasks and duties necessary to support the Credit/Collections Department.

Requirements:

2-3 years of credit and/or collections experience
2-3 years of general office administration experience
General knowledge of credit, finance, and collections
Strong attention to detail with a goal focus
Commitment to excellent customer service
Strong written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
AS400 systems experience a plus.

Work Environment: This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, tablets, and other office equipment. This position may require some travel to outlying store locations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee frequently is required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms.

Position Type / Expected Hours of Work: This is position and hours of work would routinely be 40 hours per week. Given the nature of the position, there will be occasions where extra hours may be needed.

What Star Offers:

A Friendly, Professional Work Environment
Competitive compensation
Comprehensive benefits program, including health care options (medical, telemedicine, dental and vision)
401(k)
Generous Employee Discount
Paid Time Off
Long-Term Disability Options
Life Insurance Options

(waiting periods may apply to some of the above)

Job Location: 16666 Barker Springs Road, Houston, TX 77084

Equal Opportunity Employer

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Account Specialist, Full-Time, Star Furniture

Are you looking for an engaging opportunity in the finance industry? Join us as an Account Specialist at Star, where you'll play a pivotal role in providing top-notch customer support to our finance and collections department. In this fast-paced, goal-oriented environment, based in the Houston/Katy area, you'll manage customer accounts, address collection issues, and handle account disputes with ease. Your mission will be to reduce delinquency rates while forging strong relationships with senior managers in the department. With 2-3 years of experience in credit and/or collections, you'll leverage your knowledge of finance to investigate fraud and conduct credit research. We value your attention to detail and commitment to outstanding customer service, which set you apart in our team. In this professional office setting, you'll utilize standard office equipment and may occasionally travel to store locations. Star offers a supportive work environment with competitive compensation, comprehensive benefits including healthcare options, and a generous employee discount. If you’re ready to take on new challenges and grow with a dedicated team, we want to hear from you!

Frequently Asked Questions (FAQs) for Account Specialist, Full-Time Role at Star Furniture

What does an Account Specialist at Star do?

An Account Specialist at Star provides essential support in the finance and collections department. This role involves managing customer accounts, addressing disputes and collection issues, and collaborating with senior management to ensure effective account management.