Senior Account Manager

As a Senior Account Manager at Experian, your main responsibilities include managing a portfolio of approximately 120 clients to ensure their satisfaction, generating revenue growth, and collaborating with Sales Specialists, Product, and Delivery teams to deliver tailored solutions. You'll analyze usage reports to identify upsell opportunities, oversee the billing process, and maintain accurate client information in Salesforce. Regular engagement with clients to manage feedback and implement improvements is also a key part of your role.

To become a Senior Account Manager at Experian, you need a strong background in Account Management, coupled with a proven track record of winning new business and successfully navigating challenges. Effective communication skills are essential for understanding client needs and communicating how Experian’s solutions can meet those needs. Experience in building trusted relationships with senior client contacts and a self-motivated approach are also crucial.

Experian prides itself on a dynamic and supportive work culture that values diversity and inclusion. As a Senior Account Manager, you can expect a collaborative environment where your voice is heard and your contributions valued. The company emphasizes work/life balance, wellness, and career development, celebrating employee uniqueness. Experian's accolades, such as being recognized as a Great Place to Work™, further highlight its commitment to a positive workplace experience.

Experian supports career development for Senior Account Managers through various initiatives, including continuous training programs, mentorship opportunities, and a culture that values personal growth. You’ll have the chance to work on diverse projects and gain insights across different industry sectors, contributing to your professional advancement. The company also encourages employees to assert their career paths, with dedicated resources to help you progress.

Senior Account Managers at Experian enjoy a comprehensive benefits package that includes flexible hybrid working options, a competitive compensation structure with commission potential, and core benefits such as a pension plan and Bupa healthcare. Additionally, employees receive generous annual leave with opportunities to purchase extra days, as well as volunteering days to support community involvement, reflecting the company’s commitment to employee wellness and engagement.

In managing multiple accounts, it's crucial to prioritize client needs based on urgency and strategic importance. Keeping detailed records and using tools like Salesforce to track client interactions can help maintain organization. Regularly scheduled check-ins with clients can also keep communication open, allowing you to anticipate their needs and address challenges proactively.

Building relationships with senior clients starts with understanding their specific goals and challenges. Approach these discussions with insightful questions and actively listen to their responses. Make sure to follow up with relevant solutions that match their needs, which shows your commitment and builds trust over time.

To successfully upsell, it's important to identify the specific needs of the client during regular meetings. For instance, present a case where you analyzed a client's usage of a current service and demonstrated how an additional product could enhance their operations, directly addressing their pain points and showcasing tangible benefits.

Data is a crucial element in decision-making, enabling me to analyze client trends, usage reports, and performance metrics to identify upselling opportunities. Leveraging this data helps me provide tailored recommendations to clients, ensuring that the solutions we propose are both relevant and beneficial.

Handling client feedback is best approached with transparency and responsiveness. When concerns arise, actively listen to the client’s issues and acknowledge their feelings. Offer solutions promptly and follow up to ensure their satisfaction, reinforcing that their feedback is valued and crucial to evolving our services.

Collaboration with cross-functional teams involves maintaining clear communication and shared goals. For example, work with the Sales team to align on client expectations, and collaborate with the Product team to ensure that the solutions you propose meet the client’s evolving needs.

Utilizing tools like Salesforce is instrumental to effectively managing accounts. These platforms help in maintaining organized client information, tracking interactions, and analyzing metrics that inform strategy adjustments, making it easier to manage relationships and forecast revenue accurately.

Prioritization of tasks should be based on urgency and potential impact. Utilizing a tiered system to rank accounts allows you to focus on high-priority clients while ensuring that regular check-ins and follow-ups are scheduled for all clients, creating a structured approach to portfolio management.

I am driven by the ability to make a real difference in clients’ businesses. Seeing the positive impacts of our solutions provides a sense of fulfillment. Additionally, the challenge of winning new business and achieving sales goals is intrinsically motivating, pushing me to excel in my role.

Staying informed on industry trends involves a mix of regular reading, attending webinars, and networking with industry peers. Engaging with relevant publications and following thought leaders enables me to provide informed insights and suggestions to my clients, positioning me as a trusted advisor.