Customer Service Representative - job 2 of 2
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Ensure exceptions are monitored and actioned timely
- Ensure accurate and timely client and vendor billing
- Track and trace Drayage Management and/or Air Import files as required
- Ensure timely clearance and delivery of freight to customer for Import shipments
- Ensure documents are sent to customer or broker for customs purposes in a timely manner
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
- Meet KPI standards, as per the company’s procedures
- Understand department process flow, constantly looking for areas of improved efficiency
- Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
- Overseas communications, timely responses to emails and requests (internal and external)
- Ensure all customers' standard operating procedures are followed and updated
Qualifications
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Understanding of air and ocean documentation process a plus
- Understanding of Final mile drayage process a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Proficient with Microsoft Office (Excel, Word, PowerPoint)
Additional Information
Expected salary: $24-$27/hour
Eligible for bonus
Expeditors offers excellent benefits:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.
Average salary estimate
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To set the standard for excellence in global logistics through total commitment to quality in people and customer service, with superior financial results.
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