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Client Executive - Credit Unions (Remote)

Company Description

About us, but we'll be brief

Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're members of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, accomplished people and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian

Job Description

What we're looking for

  • Communication is the key to our success. You grasp concepts quickly and know how to make the complex easy to understand. You can effortlessly share your knowledge of the industry and how data, software, and analytics can transform your customer's business
  • Navigate complex environments to achieve results. You collaborate naturally with members across different teams balancing priorities. You excel at bringing the right people to the table, solving issues and identifying opportunities
  • You understand your customer by seeing your world through their perspective, speaking their language, and expressing the voice of your customer to improve Experian's solutions
  • You have experience of sales functions such as developing forecasts, advancing a pipeline, and ensuring delivery of solutions
  • You achieve results and identify new ways to grow our business and expand current partnerships
  • You stay up to date with industry trends, challenging yourself with different opportunities to develop your skills as an Experian leader
  • You prioritize accountability, building trust with your teammates and customers

What you'll be doing

You will have responsibility in a named account environment generating revenue growth and managing important Credit Union client relationships. Your role will involve: building close alliances with senior client management personnel, offering recommendations through formal sales presentations and written proposals, and negotiating annual and individual pricing contracts and agreements. You will report to the Sales Director. This is a remote position based in Pacific Northwest (Seattle, WA area).

Qualifications

  • 5+ years of financial services experience with experience in overachievement and selling complex solutions
  • Demonstrated experience uncovering sales opportunities for marketing, risk, analytic, fraud and software solutions within financial services
  • Experience with risk management challenges and growth demands within the credit union and banking industry
  • An understanding of customer priorities and the plans designed to deliver revenue and profit expectations.
  • A passion and commitment to excellent customer service
  • Bachelor's degree required
  • Travel required

Additional Information

Perks

  • Paid time off
  • 401K with a 4% company match with immediate vesting.
  • Comprehensive health, dental, and vision plans.
  • 5 sick days each calendar year.
  • 12 paid company holidays and 2 paid volunteer days.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Remote

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Average salary estimate

$105000 / YEARLY (est.)
min
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$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Executive - Credit Unions (Remote), Experian

Are you ready to take your career to the next level as a Client Executive - Credit Unions at Experian? In this remote role, you'll play a pivotal part in generating revenue growth while managing vital relationships with credit union clients. Communication is your superpower – you have a knack for breaking down complex ideas into easily digestible information. Your ability to grasp industry concepts swiftly allows you to effectively share how data, software, and analytics can significantly enhance your customers' businesses. You'll navigate through intricate environments, collaborating with various teams to solve issues and seize new opportunities. This role isn’t just about numbers; it’s about viewing the world through your customers' eyes and amplifying their voices within Experian. With over five years of financial services experience, you're well-versed in uncovering sales opportunities and addressing risk management challenges prevalent in the credit union and banking sectors. Your responsibilities will include building strong alliances with senior client management, creating formal sales presentations, and negotiating contracts that meet everyone's needs. If you're highly motivated and have a passion for excellent customer service, then Experian is the place for you to grow and succeed.

Frequently Asked Questions (FAQs) for Client Executive - Credit Unions (Remote) Role at Experian
What are the key responsibilities of a Client Executive - Credit Unions at Experian?

The Client Executive - Credit Unions at Experian is responsible for generating revenue growth and managing essential relationships with credit union clients. This includes developing forecasts, managing a sales pipeline, creating and delivering formal sales presentations, and negotiating contracts and agreements.

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What qualifications are required for the Client Executive - Credit Unions position at Experian?

Candidates for the Client Executive - Credit Unions position at Experian should have at least 5 years of financial services experience, ideally with a background in selling complex solutions. A Bachelor's degree is required, and experience with risk management and customer service in the banking sector is beneficial.

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How does Experian support professional growth for Client Executives?

Experian is committed to employee growth through various initiatives, including training programs, mentorship opportunities, and a culture that encourages continuous learning. Client Executives are encouraged to stay updated on industry trends and explore development opportunities that expand their skill sets.

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What type of work environment can a Client Executive - Credit Unions expect at Experian?

The work environment for a Client Executive - Credit Unions at Experian is primarily remote, allowing for a flexible work-life balance. However, collaboration is encouraged, as you'll frequently interact with teams across different departments to drive customer success and business growth.

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What benefits does Experian offer to its Client Executives?

Experian provides its Client Executives with a comprehensive benefits package, including paid time off, a 401(k) plan with matching contributions, health, dental, and vision insurance, and additional perks like paid volunteer days. The company prides itself on fostering a supportive and inclusive workplace culture.

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Common Interview Questions for Client Executive - Credit Unions (Remote)
Can you describe your experience with client relationship management in the credit union sector?

When answering this question, focus on specific examples of how you've successfully built and maintained relationships with clients. Highlight your understanding of client needs, how you've addressed challenges, and any outcomes that resulted from your efforts.

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What strategies do you use to identify new sales opportunities?

Discuss your methods for market research, networking, and leveraging existing relationships to uncover new sales opportunities. Provide examples of successful strategies you've implemented in previous roles to illustrate your proactive approach.

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How do you prioritize competing requests from different clients?

Explain your approach to prioritizing tasks, such as assessing client urgency and importance, and communicating effectively with clients about timelines. Mention tools or techniques you use for organization to ensure all clients feel valued and engaged.

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Describe a time when you overcame a significant obstacle in a sales situation.

Use the STAR method (Situation, Task, Action, Result) to describe a specific challenge you faced in a sales context, the actions you took to overcome it, and the ultimate results. This structured approach will clearly convey your problem-solving skills.

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What do you believe are the key factors that make a sales presentation successful?

Discuss the importance of understanding your audience, tailoring your message to their needs, and using data to support your points. Provide examples from past experiences where a thoughtful approach led to successful outcomes.

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How do you stay updated on industry trends within the financial services sector?

Share your methods for staying informed, such as following industry publications, attending conferences, and participating in professional networks. Emphasize your commitment to continuous learning and how this knowledge improves your sales approach.

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What techniques do you use to ensure client satisfaction?

Highlight the importance of proactive communication, regular check-ins, and soliciting feedback from clients. Discuss specific strategies you've used to gauge satisfaction and adjust your approach accordingly.

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How would you handle a situation where a client is unhappy with a product or service?

Identify your approach to conflict resolution, focusing on active listening, empathy, and finding a mutually agreeable solution. Share an example where you successfully turned an unhappy client into a satisfied one, demonstrating your problem-solving abilities.

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How do you leverage data and analytics in your sales strategy?

Discuss how you've utilized data to understand client needs, forecast sales trends, and personalize your sales approach. Provide examples of metrics you've used to track performance and refine your strategy.

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What qualities do you think are essential for a successful Client Executive?

Mention qualities such as strong communication skills, empathy, resilience, adaptability, and a results-oriented mindset. Support your answer with examples of how you embody these traits in your professional life.

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We pride ourselves on being certified as a Great Place To Work and firmly believe that creating a positive company culture is less about ping pong tables and more about transparency, connection, and "work with purpose." The unique perspective of e...

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Full-time, remote
DATE POSTED
December 13, 2024

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