Client Relationship Manager - Experian Health - Remote

The Client Relationship Manager at Experian Health will focus on nurturing operational relationships with clients, ensuring their satisfaction with implemented products. Responsibilities include issue resolution, goal alignment, and product enhancements. You will facilitate Quarterly Business Reviews to document successes and strategize future initiatives, ensuring maximum client engagement and revenue protection.

To become a Client Relationship Manager at Experian Health, candidates need to have at least 4 years of experience in a similar role within healthcare IT or revenue cycle management. Experience in handling multiple provider accounts and familiarity with Salesforce.com or similar CRM platforms is essential. Candidates should also have healthcare revenue cycle experience.

Yes, the position of Client Relationship Manager at Experian Health includes a travel requirement of approximately 35%. This allows for direct interaction with clients and reinforces the partnerships you will cultivate to enhance client satisfaction and growth.

Experian Health offers an attractive compensation package for Client Relationship Managers, including core benefits like medical, dental, and vision insurance, along with a matching 401K. Additionally, there are flexible working environments, generous paid time off, and opportunities for volunteer time off, ensuring a great work-life balance.

The work culture at Experian Health is vibrant and inclusive. With a strong focus on diversity, equity, and inclusion, the environment encourages authenticity and collaboration. Employees are recognized for their contributions and are provided opportunities for development and growth, making it a fulfilling place to be a Client Relationship Manager.

In your response, focus on specific roles and responsibilities you’ve held in the past that directly relate to healthcare revenue cycles. Be sure to highlight your direct interactions with clients and how you’ve helped improve their satisfaction and operational efficiencies.

Illustrate your conflict resolution skills with a specific example where you turned around a challenging client relationship. Emphasize your communication skills and ability to empathize with the client's concerns while working towards a resolution.

Discuss your proactive approaches, such as regular check-ins, supporting the adoption of product enhancements, and gathering feedback. Mention the significance of building trust and maintaining strong relationships as key components of your strategy.

Talk about your experience with CRM tools, particularly Salesforce.com, and how you’ve used these systems to track interactions, manage client data, and analyze client performance to inform your relationship management strategies.

Detail a step-by-step process you would take to prepare and execute a successful Quarterly Business Review. Emphasize the importance of data analysis, client feedback, and establishing a clear agenda to ensure productive discussions.

Identify some relevant challenges such as evolving regulations, keeping up with technology changes, or addressing client concerns effectively. Discuss how you would approach these challenges strategically.

Share your process for prioritizing based on client needs, deadlines, and potential impact. You might want to discuss tools or techniques you've employed to stay organized and efficient.

Reflect on your passion for fostering relationships, the healthcare industry, and how contributing to a client's success gives you a sense of achievement. Link this motivation to Experian Health's mission.

Discuss your methods for keeping current, such as attending industry conferences, reading relevant publications, or participating in professional networks. Highlight your commitment to continuous learning.

Broaden your answer to include both technical and soft skills that will benefit the role. Include your ability to communicate effectively, analytical skills, and knowledge of healthcare products or services.