Sales Associate, Part-Time - Prince st.

As a Sales Associate at Faherty's Prince Street location, your main responsibilities include engaging with customers, delivering exceptional service, and providing in-depth knowledge about our products. You'll be instrumental in creating memorable shopping experiences that resonate with our brand values. Additionally, you’ll manage store operations and ensure that retail and online sales channels are seamlessly integrated.

To thrive as a Part-Time Sales Associate at Faherty, candidates should possess prior experience in retail, particularly within high-growth direct-to-consumer brands. Strong communication skills, a passion for sustainable fashion, and the ability to work flexible hours including evenings and weekends are essential. A proactive attitude and a willingness to learn are fundamental traits we look for.

Faherty focuses on cultivating genuine customer relationships through Sales Associates' empathetic engagement and product expertise. Associates are trained to connect with customers through storytelling while maintaining a welcoming atmosphere. They play a crucial role in bridging the in-store and online experience, ensuring customers feel valued every step of the way.

Joining Faherty as a Sales Associate in NYC offers numerous benefits including health insurance, a 401(K) plan with company matching, an incentives program, and commuter benefits. Not to mention, you’ll enjoy a generous employee discount, enriching your personal wardrobe with our sustainable apparel.

Faherty boasts a collaborative, energetic, and inclusive work environment. As a Sales Associate, you’ll be part of a tightly-knit team that values diverse perspectives and fosters creativity. You’ll work alongside passionate individuals who believe in meaningful connections and strive to lead consciously and inclusively.

When faced with challenging customer interactions, focus on listening actively and empathizing with their concerns. Acknowledge their feelings, remain calm, and propose solutions that align with both the customer's needs and Faherty's values. Demonstrating patience and finding a resolution fosters trust and loyalty.

Discuss any relevant experience you have in retail or fashion, especially involving sustainable practices. Share how you stay informed about sustainable trends and relate them back to product offerings, emphasizing your passion for promoting eco-friendly choices as a Sales Associate at Faherty.

To ensure a seamless transition, clearly communicate product availability and online policies. Be knowledgeable about the brand’s ecommerce tools and how to assist customers in utilizing them effectively, fostering a sense of continuity in service whether customers shop online or in-store.

To meet and exceed sales goals, develop strong customer relationships and leverage product knowledge to make tailored recommendations. Active engagement and upselling without being pushy can be effective. Keep track of personal and team goals to stay motivated and celebrate successes.

Convey genuine enthusiasm for Faherty's mission and values, especially its commitment to sustainability and quality craftsmanship. Discuss personal connections to the brand and how the role aligns with your professional aspirations in retail and customer service.

Staying organized as a Sales Associate involves prioritizing tasks and using tools like checklists or digital apps. Always remain adaptable to changing circumstances while managing time effectively, ensuring that customer service remains the top priority regardless of task demands.

Incorporate brand values into every interaction by aligning your communication with Faherty's mission. Showcase passion for sustainable fashion and engage customers with stories about products, reinforcing the commitment to quality and purpose.

Share a specific example highlighting your problem-solving skills and the importance of empathy. Explain how you actively listened to the customer's issue, took steps to resolve it, and followed up to ensure satisfaction, displaying your commitment to excellent service.

To stay enthusiastic during shifts, focus on fostering a positive work environment with your teammates. Set personal goals and celebrate small victories throughout the day. Engaging with customers and sharing your passion for sustainable products can also motivate you.

Successful teamwork in a retail environment hinges on clear communication, mutual respect, and shared goals. Encourage open dialogue, support each other during busy times, and recognize each team member's strengths, aligning efforts towards providing an outstanding customer experience.