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Senior Facilities Area Manager (On-site)

Company Description

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

This is an on-site role located at 1100 15th St NW Washington, DC 20005

Job Description

As a valued leader on our team, the Facilities Area Manager will manage a team that performs and manages projects related to building engineering, operations, and maintenance of facility electrical, mechanical, life safety, and critical backup systems. The Manager oversees the vendor who operates the work of all food service and retail outlets within the building. The Manager develops and evaluates staff and/or contractors providing all maintenance and food services. He/she will develop, implement, document and ensure adherence to practices and procedures and recommend updates and improvements to facilities.

THE IMPACT YOU WILL MAKE
The Facilities Area Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

  • Develop, implement, and monitor schedules and processes to ensure that equipment is working properly, provisions are stocked, and the environment is clean.
  • Manage food and retail service programs as well as may assist with developing and implementing policies and procedures across the enterprise to ensure programs are effective and efficient.
  • Manage the documentation and reporting of issues with the facilities, including personnel, equipment, infrastructure, or events. May consult with senior leadership on how to resolve issues.
  • Direct construction, renovation, repair and maintenance activities within the building(s), most of them performed by contractors.
  • In leased property, represent the company to landlords in the identification, planning, and scheduling of services to be provided by the landlord or vendors.
  • Represent the company as sub-landlord/property manager to non-Fannie Mae building tenants.
  • Represent the company in project oversight and quality assurance inspections to ensure proper execution of specifications and standards. Manage expense reporting and budget adherence to assigned projects from project inception through closeout.
  • Formulate and implement preventive maintenance programs including scheduling to ensure minimal disruption of building services and ordering of parts and equipment for repair, maintenance, and installation.
  • Lead and support emergency management and response. Collaborate with other Facilities staff and management in providing for business continuity and disaster recovery planning or procedures. Prepare reports for management concerning costs and budget projections for ongoing repair, maintenance or construction projects. Ensure that work and expenditures are approved in a manner consistent with corporate internal controls and reporting procedures.
  • Respond to escalated and sensitive inquiries and other requests for data. Document and analyze interactions. Report results. Ensure positive outcomes. Confer with corporate and business unit managers to determine scope and method of facilities services required.
  • Formulate, submit, and manage the budget for the facilities services function. Create monthly variance reports. Identify and implement best practices and procedures for pertinent facilities operations functions. Identify opportunities to streamline and automate. Improve efficiencies to reduce costs.
  • Manage all service contractors and related procurement needs. Collaborate with other Facilities staff and management concerned with security, business resiliency, building systems, and maintenance and with business unit management concerning special events, drills, large moves, occupancy issues, and the like.
  • Develop team members, coordinate and administer assignments, monitor team progress and maintain schedules.
  • Oversee management of vendors and contractors for facility support services, to include, but not limited to custodial, food service, general maintenance, mechanical/electrical/plumbing maintenance, landscaping, carpentry/painting, etc. Ensure compliance with the company's vendor management process.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences 

  • 6 years related experience
  • Prior experience managing large facilities and multiple sites.
  • Prior people management experience is required.
  • Prior experience managing corporate real estate programs including food services, facilities maintenance, and mail services.
  • Strong financial acumen, prior budget management experience.
  • Knowledgeable of OSHA and ADA requirements, state and local building codes and fire codes.
  • Proven track record of success in roles requiring exceptional planning, project management and cross-functional partnerships to assure alignment to schedule, budget, and quality objectives.
  • Proven ability to analyze/trouble shoot and make recommendations in alignment with business goals, budget, internal controls, safety and environmental regulatory requirements.
  • Proven ability to lead in a matrix organizational structure and build consensus.
  • Strong communication, interpersonal and supervisory skills.
  • Strong working knowledge of Microsoft Office Suite, building automation and maintenance management systems.
  • Able to respond to building emergencies 24/7.

Desired Experiences

  • Bachelor’s degree or equivalent
  • Degree in Civil, Electrical or Mechanical Engineering
  • IFMA or BOMI Certification preferred

Additional Information

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected].
 

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.

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Average salary estimate

$100000 / YEARLY (est.)
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$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Facilities Area Manager (On-site), Fannie Mae

At Fannie Mae, we're not just filling a position; we're crafting a brighter future in housing finance. As a Senior Facilities Area Manager based in Washington, DC, you'll lead a dynamic team that ensures our facility operates like a well-oiled machine. This role is crucial for maintaining building operations, from the electrical and mechanical systems to providing top-notch food and retail services. You will be the go-to person for developing schedules, overseeing vendors, and managing budgets while ensuring compliance with safety regulations. Imagine a day where you streamline facility operations, enhance emergency preparedness, and foster an inclusive environment where your insights contribute to our mission of making housing accessible to everyone. Your experiences managing multiple sites and your ability to lead teams will be invaluable as you navigate through exciting challenges, ensuring our facility is not only functional but thriving. Join us at Fannie Mae and be part of a team that makes a real impact every day!

Frequently Asked Questions (FAQs) for Senior Facilities Area Manager (On-site) Role at Fannie Mae
What are the main responsibilities of a Senior Facilities Area Manager at Fannie Mae?

As a Senior Facilities Area Manager at Fannie Mae, your primary responsibilities include overseeing building engineering operations, managing vendor relationships for food and retail services, developing and implementing preventive maintenance programs, and ensuring compliance with safety and operational standards. You will also document and report facility issues while collaborating with senior leadership to resolve them effectively.

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What qualifications are required for the Senior Facilities Area Manager position at Fannie Mae?

To qualify for the Senior Facilities Area Manager position at Fannie Mae, candidates should have a minimum of 6 years of related experience, preferably managing large facilities and multiple sites. Required qualifications include strong financial acumen with prior budget management experience, knowledge of OSHA and ADA regulations, and exemplary communication and leadership skills.

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How does the Senior Facilities Area Manager contribute to Fannie Mae's mission?

The Senior Facilities Area Manager significantly contributes to Fannie Mae's mission by ensuring that our operating environment is efficient, safe, and conducive to productivity. By managing facilities and services effectively, you help enable our teams to focus on the core mission of providing access to affordable housing finance, thus impacting millions of homeowners and renters.

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What experience is preferred for the Senior Facilities Area Manager role at Fannie Mae?

Preferred experiences for the Senior Facilities Area Manager role at Fannie Mae include a bachelor's degree in Civil, Electrical, or Mechanical Engineering, along with certifications such as IFMA or BOMI. Experience in corporate real estate programs, particularly related to facilities maintenance and food services, will also be beneficial.

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What are the key skills needed for success as a Senior Facilities Area Manager at Fannie Mae?

Successful candidates for the Senior Facilities Area Manager role at Fannie Mae should possess strong project management skills, analytical problem-solving capabilities, and the ability to work effectively within a matrix organizational structure. Excellent interpersonal and supervisory skills are essential, coupled with a robust knowledge of Microsoft Office Suite and maintenance management systems.

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Common Interview Questions for Senior Facilities Area Manager (On-site)
Can you describe your experience managing multiple facilities?

When asked about managing multiple facilities, highlight your specific experiences related to coordinating operations across various sites. Discuss your approach to prioritizing tasks, ensuring consistent service delivery, and maintaining effective communication among teams. Focus on any systems or processes you implemented to enhance efficiency.

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How do you address conflicts with vendors or contractors?

To effectively answer this question, share a specific example where you encountered a conflict. Discuss your strategy for open communication, finding common ground, and how you worked towards a resolution that benefited both parties. Emphasize the importance of maintaining strong relationships and ensuring service quality.

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What steps do you take to ensure compliance with safety regulations?

Describe your methodical approach to safety compliance, including regular training, audits, and inspections. Discuss how you stay updated on OSHA and ADA regulations and the importance of fostering a culture of safety within your team. Highlight any improvements you've made in past roles.

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How do you prioritize tasks when managing facility operations?

When addressing task prioritization for facility operations, explain your decision-making process. Discuss the criteria you use to assess urgency and impact, such as safety, budget considerations, and service level agreements. Use examples from your past experience to illustrate your systematic approach.

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Can you explain your budget management experience?

Talk about specific experiences managing budgets for facility operations. Provide details on how you forecasted expenses, tracked spending, and adjusted to stay within budget. Mention any successful cost-saving initiatives you've implemented while maintaining service quality.

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How do you approach staff development and team management?

Highlight your commitment to staff development and the steps you take, such as regular feedback, training opportunities, and creating clear growth pathways. Share a success story where your management encouraged team growth and enhanced overall performance.

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What strategies do you employ for effective facility maintenance?

Discuss your preventive maintenance strategies, including scheduling regular inspections and utilizing management systems to track facility condition. Mention the importance of documenting maintenance issues and prioritizing repairs to minimize service disruptions.

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How would you handle an emergency situation in the facility?

To showcase your preparedness for emergency situations, describe a structured response plan. Discuss how you ensure all staff are trained and informed about emergency protocols and your role in coordinating a swift, effective response during such incidents.

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What role does communication play in your position as a Senior Facilities Area Manager?

Explaining the importance of communication, you should stress that transparent communication fosters teamwork, enhances service delivery, and preempts issues. Share examples of how you've effectively communicated with various stakeholders, from vendors to senior leadership.

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Can you provide an example of how you improved facility operations?

Provide a specific instance where you identified inefficiencies and implemented changes to enhance operations. Discuss the implementation process, the challenges you faced, and the measurable outcomes of your improvements.

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Fannie Mae’s mission is to facilitate equitable and sustainable access to homeownership and quality, affordable rental housing across America.

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Full-time, on-site
DATE POSTED
December 13, 2024

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