Operations Coordinator (International Experience)

As an Operations Coordinator at our company in Duluth, GA, your core responsibilities include processing ACE/ACI Manifest Data, communicating with Canadian drivers, supporting customers with compliance, entering data for customs clearance, and handling various duties assigned by the international operations management team. Your role is critical in ensuring smooth cross-border trucking operations.

To qualify for the Operations Coordinator position at our Duluth office, you need a high school diploma or GED, with a preferred AA degree in business. Additionally, having 3-4 years of office experience, particularly in imports/exports, along with proficiency in MS Office and strong customer service skills will set you up for success.

The Operations Coordinator plays a vital role in supporting international operations by ensuring that all shipments meet customs requirements and customer expectations. This includes handling documentation, facilitating communication with drivers, and maintaining meticulous data entry for customs clearance, contributing to smooth logistics and operational flow.

The salary range for the Operations Coordinator position at our Duluth location is between $20 and $23 per hour. This competitive pay reflects the skills and experience required to excel in this critical role within our international operations.

To succeed as an Operations Coordinator at our company, it's essential to possess exceptional customer service and interpersonal skills, strong decision-making abilities, adaptability to changing tasks, and the ability to prioritize workloads effectively. Multitasking is crucial, as you will be managing various responsibilities simultaneously.

In answering this question, provide specific examples of your previous roles where you’ve handled manifest data entry, discussing the systems you’ve used and any challenges you faced in ensuring accuracy and compliance.

Share your approach to maintaining clear communication with drivers and clients, emphasizing the importance of responsiveness and clarity. Mention any experiences where effective communication led to successful outcomes.

Use this opportunity to narrate a situation where you resolved a customs-related challenge, focusing on the steps you took, who you collaborated with, and what the final outcome was.

Discuss your methods for prioritizing tasks, such as using lists or digital tools. Highlight the importance of flexibility and how you adapt your priorities based on urgent needs or changing circumstances.

Articulate your knowledge of import/export regulations and any relevant training you’ve undergone. Mention any specific examples where you’ve had to apply these regulations in your previous roles.

Mention your proficiency with various data entry systems and software, ensuring to highlight any specific programs used in previous positions, and how you ensured data accuracy and integrity.

Discuss your approach to managing delays proactively by communicating with involved parties, finding solutions, and keeping customers informed to maintain transparency and trust.

Share techniques that have proven effective in your experience, focusing on active listening, empathy, and prompt follow-through to ensure customer satisfaction.

Explain your process for staying updated on customs regulations, keeping accurate documentation, and working closely with teams to ensure all requirements are met for successful operations.

Reflect on your passion for logistics and international operations, emphasizing how your skills fit with the role and your excitement to contribute to the company's success within the team.