Applications Analyst (Hybrid)

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond. 

The Role

The Applications Analyst will ensure that Fastmarkets’ business applications are maintained and up to date so that they are secure, scalable and resilient. The Applications Analyst will play a pivotal role in analysing business requests to design and implement valuable enhancements to Fastmarkets’ business applications estate.  This position will work closely with cross-functional teams and suppliers to deliver enhancements and the support and maintenance of them. Your expertise will directly support the day to day running of the business and the business-wide transformation efforts.   

PRINCIPLE ACCOUNTABILITIES 

1. Provide hands on system administration support of internal SaaS systems: Including JIRA, DocuSign, JIRA, Adobe Creative Suite, Lucid Chart, Survey Monkey. 

1. Provide excellent customer service, by way of 1st and 2nd line support to Fastmarkets employees. 

1. Ensure Fastmarkets maximizes value from Business Applications estate by partnering with business leads to understand their needs and identify enhancements. 

1. Ensure that responses to day-to-day reactive maintenance issues are done so with customer-focused, helpful approach in alignment with the IT Service Manager. 

1. Diligently maintain asset management details in ITSM tools and documentation. 

1. Adhere to good practice software development lifecycle management processes. 

1. Support the Enterprise Architect on ensuring applications and features support the business needs and ambitions.  
    

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on...

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

Key Experience / Qualifications 

1. Proven experience as an Applications Analyst in a Global, fast-growing organisation. 

1. Strong understanding of JIRA software application – configuration and administration. 

1. Ability to provide system administration to various SaaS business applications. Such as: DocuSign, JIRA, Adobe Creative Suite, Lucid Chart, Survey Monkey. 

1. Good knowledge of IT Service Frameworks e.g. ITIL and IT Service Management (ITSM) Tooling e.g. ServiceNow or JIRA Service Cloud. 

1. Demonstrated success in providing consistent applications support, alongside enhancements and project work.  

1. Good understanding of the commercial considerations when working with suppliers and within project constraints.   

1. Be able to balance task orientation with people orientation i.e., focus on delivery of the tasks in hand, but not to the exclusion of all else, be able to influence both staff and team members  

1. Good stakeholder management skills with the ability to engage stakeholders and suppliers. 

1. Solid problem-solving, communication, and project management skills. 

Personal Attributes 

1. Ability to execute and deliver in a fast-paced environment, whilst considering necessary detail. 

1. Highly collaborative and able to work across multiple teams and geographies. 

1. Strong commercial awareness, able to work within budget and resourcing constraints.  

1. Results-driven, with a focus on providing the best customer outcomes. 

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
   
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
   
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

You’ve read a little about us – now it’s over to you!

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.