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Sr Records Program Manager

FEFA, LLC is seeking an experienced Sr Records Program Manager in the Washington DC, Maryland, Virginia area to oversee records management contracts and support the company's expanding engagement with government clients, partner organizations, and internal teams. This role is pivotal in driving transformative leadership through strategic initiatives that enhance both client and employee experiences.

Key Responsibilities:

  • Manage complex records management projects or oversee multiple smaller projects simultaneously, ensuring effective coordination among team members.
  • Plan, staff, and lead records management/document management initiatives for enterprise-wide systems or key divisions, ensuring projects align with client objectives.
  • Present project information and reports to government clients, partner organizations, and internal stakeholders.
  • Collaborate with clients on new project opportunities, assessing their business potential and return on investment (ROI).
  • Develop and implement communication strategies to engage government clients, partner companies, and stakeholders, ensuring alignment with organizational goals.
  • Maintain and manage relationships with government clients, internal teams, and partner companies to ensure smooth project execution and stakeholder satisfaction.
  • Prepare and present talking points, reports, presentations, executive summaries, and briefing materials as necessary to communicate project progress and performance.
  • Analyze performance metrics to measure the effectiveness of program deliverables and ensure continuous improvement.
  • Lead initiatives aimed at publicizing company capabilities, gathering feedback, and assessing needs for future service enhancements.
  • Work with internal and external partners to drive improvements in operating models or create significant business value gains.
  • Adapt to change with a focus on maintaining positive, collaborative relationships with all stakeholders.
  • Promote a culture of innovation, inclusion, and adaptive thinking throughout the organization.
  • Conduct needs assessments to identify areas for improvement and ensure quality service delivery.
  • Leverage industry trends to help clients unlock greater business value.
  • Build and nurture relationships with site leaders, project/program managers, and employees across the organization.
  • Assess situations independently and make sound decisions to manage client relations and ensure a smooth flow of information.
  • Travel if necessary to various project sites across the country to support and manage client engagements.
  • Spearhead and drive expansion efforts within assigned client agencies.
  • Bachelor’s degree and a minimum of 10 years of relevant experience.
  • 6+ years of experience as a Program Manager, with a strong focus on records management and document management.
  • PMP Certification preferred.
  • Previous experience working in Federal Government environments and supporting government clients.
  • Demonstrated records management expertise in large-scale projects or across multiple smaller projects.
  • Ability to work independently and take initiative with minimal supervision.
  • Proven track record of building and maintaining effective client relationships.
  • Experience designing creative solutions to address diverse business challenges.
  • Strong understanding of client needs and the ability to translate them into actionable project plans.
  • Excellent communication, leadership, and consulting skills to engage effectively with clients and team members.

FEFA, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.

Average salary estimate

$105000 / YEARLY (est.)
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$90000K
$120000K

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What You Should Know About Sr Records Program Manager, FEFA LLC

FEFA, LLC is on the lookout for a talented Sr Records Program Manager to join our vibrant team. This fully remote opportunity invites you to take charge of records management contracts, enhancing our connections with government clients, partner organizations, and internal collaborators. In this pivotal role, you'll drive transformative leadership through strategic initiatives designed to elevate both client and employee experiences. Picture yourself managing complex records management projects while also juggling multiple smaller ones, all while ensuring seamless coordination among your fellow team members. You'll get to present crucial project information to stakeholders, work closely with clients on new opportunities, and design effective communication strategies that resonate with government clients and partners. Your knack for maintaining relationships will ensure smooth project execution, and your analytical skills will help you measure program deliverables effectively. Further, your insight into the latest industry trends will inform our clients, helping them unlock greater business value. If you have a passion for promoting innovation, inclusion, and adaptive thinking, this is a fantastic opportunity for you to step in and make an impact. Join us in building meaningful relationships and driving successful initiatives at FEFA, LLC – where your experience and expertise will truly flourish.

Frequently Asked Questions (FAQs) for Sr Records Program Manager Role at FEFA LLC
What skills are essential for a Sr Records Program Manager at FEFA, LLC?

To thrive as a Sr Records Program Manager at FEFA, LLC, you should possess strong leadership and communication skills, coupled with extensive experience in records management and document management. A proven track record of maintaining client relationships and the ability to translate client needs into actionable project plans are also crucial. Familiarity with industry trends and innovative problem-solving skills will further bolster your contributions in driving positive transformations.

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What qualifications do I need to apply for the Sr Records Program Manager position at FEFA, LLC?

To apply for the Sr Records Program Manager position at FEFA, LLC, you should hold a Bachelor's degree and have at least 10 years of relevant experience. Additionally, having 6+ years specifically as a Program Manager with a focus on records management is vital. While PMP Certification is preferred, your experience working within Federal Government environments and your ability to design creative solutions will also enhance your candidacy.

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What does the Sr Records Program Manager role at FEFA, LLC entail?

The Sr Records Program Manager role at FEFA, LLC involves overseeing records management contracts, leading complex projects, and ensuring effective communication with government clients and stakeholders. You will be responsible for assessing project opportunities, preparing presentations, and analyzing performance metrics to ensure service delivery quality. Your ability to nurture relationships and manage initiatives for continuous improvement will be essential in this position.

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How does FEFA, LLC support their Sr Records Program Manager in professional development?

At FEFA, LLC, we believe in nurturing our employees’ growth. As a Sr Records Program Manager, you'll have access to continuous learning opportunities, both in the form of internal training programs and support for relevant certifications like PMP. We also encourage innovative thinking and collaboration across teams, which can significantly enrich your professional development journey.

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What is the work culture like at FEFA, LLC for Sr Records Program Managers?

FEFA, LLC fosters a culture that emphasizes inclusion, innovation, and adaptive thinking. As a Sr Records Program Manager, you'll find an environment where your ideas are valued, collaboration is encouraged, and constructive feedback is a norm. We prioritize employee engagement and satisfaction, making it an exciting place to drive successful client initiatives.

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Are there opportunities for remote work as a Sr Records Program Manager at FEFA, LLC?

Yes! The position of Sr Records Program Manager at FEFA, LLC is fully remote, offering you the flexibility to manage projects and client relationships from anywhere. This remote working model is designed to support work-life balance while enabling effective collaboration with government clients and internal stakeholders.

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What impact can a Sr Records Program Manager have at FEFA, LLC?

As a Sr Records Program Manager at FEFA, LLC, you play a critical role in shaping our client's experiences and driving successful project outcomes. Your expertise in managing records will not only streamline processes but also enhance value for our clients and partners. Additionally, your leadership will inspire team members and promote a culture of excellence throughout the organization.

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Common Interview Questions for Sr Records Program Manager
Can you describe your experience with records management in large-scale projects?

When answering this question, discuss your previous roles where you managed records across multiple projects. Highlight specific challenges you faced, the strategies you employed to overcome them, and the successful outcomes. Use quantifiable results to emphasize your impact, such as efficiency improvements or client satisfaction ratings.

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How do you approach managing client relationships in records management?

A solid approach to managing client relationships involves understanding their needs, maintaining constant communication, and proactively addressing any issues. Share examples of how you've built rapport with clients, negotiated project terms, or resolved conflicts. Stress the importance of listening to client feedback to ensure timely and effective project delivery.

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What strategies do you use to prioritize multiple projects as a Sr Records Program Manager?

When responding, outline your prioritization methods, such as assessing project timelines, client deadlines, and resource availability. Mention any tools you use for project management and how you communicate any changes to stakeholders. Providing a specific example of a particularly challenging situation will underscore your effective decision-making abilities.

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Describe how you've led a team in a records management project.

Share a specific experience where you took the lead on a records management initiative. Discuss how you assigned roles, motivated team members, and ensured everyone was aligned with project goals. Highlight your leadership style and any peer feedback received, showcasing your ability to collaborate and inspire those around you.

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How do you ensure compliance with records management regulations?

Discuss your familiarity with relevant regulations and best practices in records management. When answering, describe your approach to monitoring compliance, conducting audits, and training team members on policies. Providing a real-life example where you ensured adherence to regulations will illustrate your knowledge and diligence.

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What metrics do you consider important when assessing project performance in records management?

Identify critical performance metrics you use to evaluate project success, such as response times, error rates, or client feedback. Elaborate on how you collect data, analyze it, and apply it to improve future projects. Discuss any tools or software you're skilled in that aid in this process.

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Tell me about a time you faced a challenge in a records management project and how you solved it.

Prepare a concise story that outlines the challenge, your thought process in addressing it, the actions you took, and the results you achieved. Emphasize your problem-solving skills and resilience, and illustrate how your solution benefited the project and possibly the wider organization.

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How do you keep your records management knowledge current with industry trends?

This is a great opportunity to show your dedication to professional development. Discuss any industry journals, webinars, or conferences you attend, as well as any memberships in relevant organizations. Highlight how you apply this knowledge to benefit your projects or the organization as a whole.

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Can you explain your approach to developing communication strategies for stakeholders?

Your answer should detail how you assess stakeholder needs, identify key messages, and choose appropriate communication channels. Provide an example of a successful communication strategy you implemented in a previous role, explaining the impact on client relationships and project outcomes.

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What role does feedback play in your project management process?

Explain your belief in the value of feedback and how you seek it from both clients and team members throughout a project's lifecycle. Discuss any tools or processes you use for collecting feedback, and illustrate how it has informed your decision-making or influenced future projects.

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FEFA is committed to providing efficient, expert, and flexible resourcing bringing maximum value to our clients. Our vision is to supply services that create and sustain value through the collaborative use of innovative tools, superior talent, and...

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Full-time, hybrid
DATE POSTED
November 23, 2024

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