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Industrial Sales Support Representative - job 2 of 2

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Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative.

Schedule: Monday-Friday 8am-5pm plus on call 1 week every 6 weeks.

Responsibilities

Work together with Sales associates to support customer needs by determining the best products and solutions.
Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
Coordinate deliveries on behalf of customers.
Answer sales calls for general information, addressing and resolving customer concerns or questions.
Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications

0-3 years of sales and/or customer service experience is preferred.
Industrial Product knowledge strongly preferred.
Exhibit strong skills for sales, including the ability to upsell.
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
Ability to react well in a fast-paced environment & follow through on commitments.
Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
General digital literacy including Microsoft Office.
Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$17.77 - $28.42

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Average salary estimate

$23095 / YEARLY (est.)

min

max

$17770K

$28420K

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What You Should Know About Industrial Sales Support Representative, Ferguson

Are you ready to take the first step in your career with Ferguson as an Industrial Sales Support Representative in Geismar, LA? For over 70 years, Ferguson has been leading the way in providing high-quality supplies across various industries. We are dedicated to making complex projects simple, successful, and sustainable for our customers. As a Sales Support Representative, your main role will be to collaborate with our talented Sales Associates to meet customer needs effectively. You'll provide personalized service by delivering timely quotations and ensuring accurate sales orders. Picture this: you’ll be the voice of our customers, addressing their inquiries, coordinating deliveries, and using your skills to upsell our top-notch products. While a few years of experience in sales or customer service would give you a head start, what truly matters is your eagerness to learn about our industrial products and your commitment to customer satisfaction. Ferguson believes in nurturing our associates by offering a comprehensive benefits package that supports your mental, physical, and financial well-being. With a supportive community of approximately 36,000 associates, you will not only build a fulfilling career but also contribute to a culture of pride and growth. If you’re ready to embrace a fast-paced environment where every day brings new challenges and opportunities, join us in building something meaningful together!

Frequently Asked Questions (FAQs) for Industrial Sales Support Representative Role at Ferguson

What qualifications do I need to become an Industrial Sales Support Representative at Ferguson?

To thrive as an Industrial Sales Support Representative at Ferguson, you should ideally possess 0-3 years of sales or customer service experience, with a preference for those with industrial product knowledge. Strong sales skills and a customer service-oriented mindset are essential, as well as proficiency in Microsoft Office and the ability to thrive in a fast-paced work environment.