Customer Service Agent: French (afternoon shift)

The Customer Service Agent position at Fever is all about providing exceptional support to our users. You'll interact with customers through various channels, troubleshoot their issues, and ensure they have positive experiences. Your role will include managing incoming calls and chats, responding to emails, and following up on customer inquiries to ensure successful resolutions.

To qualify for the Customer Service Agent role at Fever, candidates should have previous experience in customer service or user support positions. A strong command of French, along with fluency in either Spanish or English, is essential. Additionally, familiarity with tools like Zendesk and strong communication skills will help you excel in this role.

Absolutely! The Customer Service Agent role at Fever is 100% remote, allowing you to work from the comfort of your home in Spain. This flexible setup is perfect for those who thrive in a home office environment.

The work schedule for the Customer Service Agent at Fever is set for the afternoon shift, running from 16:00 pm to 00:00 am. This allows you to work during prime evening hours while still enjoying your day!

Fever offers a plethora of benefits for its Customer Service Agents, including health insurance, a Gympass membership, and a generous 40% discount on Fever events. Additionally, there's the option to receive part of your salary in advance, making sure you have financial flexibility.

Fever is committed to creating an inclusive and diverse workplace for all employees, including Customer Service Agents. We believe that diverse backgrounds and perspectives foster creativity and innovation, and we encourage applicants from all walks of life to apply without bias related to race, gender, or any other characteristic.

Fever values friendly, solution-oriented, and detail-oriented individuals for the Customer Service Agent position. Ideal candidates are organized, adaptable to changes, and possess excellent communication skills. A passion for customer engagement and the ability to work in a dynamic environment is key to thriving at Fever.

When answering this question, highlight specific roles you have held and the skills you developed, such as conflict resolution, effective communication, or using tools like Zendesk in your experience. Providing quantifiable metrics, like improved customer satisfaction scores, can also demonstrate your impact.

Discuss your approach to an organized workflow, such as categorizing issues by urgency or complexity. Mention any tools or strategies you use to keep track of ongoing queries while ensuring outstanding service delivery.

Showcase your de-escalation skills by explaining your process: listen actively to their concerns, empathize with their situation, and provide solutions or alternative options. This makes the customer feel valued and leads to a positive outcome.

Provide a specific example of a challenge you faced in a previous role, detailing the situation, your actions, and the result. This demonstrates your experience and ability to handle pressure effectively.

Researching Fever and mentioning key aspects such as their mission to democratize access to culture and the innovative technology they use to connect users with experiences shows your investment in the company. Draw connections between their values and your customer service philosophy.

Discuss your passion for cultural experiences or your desire to help others enjoy entertainment. Relate your enthusiasm for working with a diverse team and contributing to Fever's mission, reflecting your alignment with the company's ethos.

Share techniques that help you remain engaged, such as setting daily goals, creating a structured routine, and taking regular breaks. Mentioning how you connect with teammates or participate in team activities online shows your commitment to teamwork.

Explain your attention to detail and your process for verifying information before communicating with customers. This may include using reference materials, seeking clarification from teammates, or continuous learning to stay informed.

Provide a specific example of a situation where you went above and beyond to help a customer. Detail your actions and the positive feedback received, showcasing your commitment to providing exceptional service.

Discuss your ability to adapt your communication based on your audience, whether through empathy, clarity, or professionalism. Mention the importance of active listening and adjusting your approach based on the customer's needs.