Customer Relations Representative, PSA (Must work onsite)

As a Customer Relations Representative at PSA, your primary responsibilities include addressing customer inquiries, providing accurate information, resolving issues, and collaborating with operations to ensure a high-quality customer experience. You'll also be involved in processing adjustments to customer accounts and maintaining up-to-date records of incoming orders.

To apply for the Customer Relations Representative position at PSA, candidates should ideally possess a high school diploma or equivalent, although a college degree is preferred. At least one year of relevant customer relations experience in a customer service environment is required, along with excellent communication and problem-solving skills.

Essential skills for a Customer Relations Representative at PSA include strong problem-solving abilities, excellent communication and listening skills, attention to detail, and the capacity to handle customer issues with empathy and professionalism. Familiarity with Google Workspace and experience in Salesforce are also advantageous.

As a Customer Relations Representative at PSA, you'll work in a supportive and fun environment with a collaborative team. The job is based onsite in Santa Ana, California, and you can expect flexible hours while participating in team-building activities and celebrations.

Collectors offers a wide range of benefits for Customer Relations Representatives, including health insurance, a competitive 401(K) matching plan, paid vacation, holiday pay, employee discounts on services, and a fun working environment that fosters team spirit and engagement.

When dealing with an upset customer, it's crucial to listen actively and empathize with their situation. Start by acknowledging their concerns and assuring them that you're there to help. Use your knowledge about PSA's policies to clarify issues and propose accurate solutions, focusing on maintaining a positive interaction and eventually resolving the issue.

Highlight specific experiences where you've successfully addressed customer complaints or resolved difficult situations. Share examples of how you used your problem-solving skills to find solutions or improved customer satisfaction in past roles to showcase your suitability for the Customer Relations Representative position at PSA.

Share an example where you collaborated with colleagues to tackle an issue or complete a task. Emphasize your ability to communicate effectively, share responsibilities, and contribute to a positive team dynamic, reflecting the collaborative spirit that PSA values.

Discuss your time management strategies, such as creating a prioritized list of tasks, using organizational tools, or setting aside specific times for urgent customer inquiries. Express your ability to remain calm and efficient under pressure, which is vital in a bustling environment like PSA.

Explain your approach to gathering all necessary information before responding, utilizing PSA’s resources and protocols to verify facts, and focusing on clear communication. This will show your commitment to delivering high-quality customer service as a Customer Relations Representative at PSA.

Demonstrate your knowledge about PSA by sharing insights into its history, its significance as a trusted grading service, and the range of collectibles it handles. This will display your genuine interest and understanding of the company and its mission.

Express your openness to receiving feedback, emphasizing that you view constructive criticism as an opportunity for growth. Share past experiences where you implemented feedback to improve your performance or customer interactions.

Provide a detailed account of a specific situation, emphasizing the steps you took to resolve the issue, how you communicated with the customer, and the positive outcome. This illustrates your problem-solving skills and customer service expertise, making you a strong fit for the position at PSA.

Share your enthusiasm for the collectibles industry, your appreciation for PSA's dedication to quality and service, and your desire to contribute positively to the customer experience that aligns with PSA’s mission and values.

Discuss the importance of active listening, empathy, and clarity in communication. Emphasize your understanding that effective communication builds trust and ensures that customer needs are met promptly and accurately.