Customer Relations Representative, PSA (Must work onsite)
Skills
- Customer service expertise
- Problem-solving skills
- Excellent communication
- Organizational skills
- Experience with Google Workspace and Salesforce
Responsibilities
- Exercise discretion and sound judgment when engaging with customers.
- Collaborate with Operations and other departments to resolve customer issues.
- Provide accurate information to customers using departmental protocols.
- Clarify customer issues and determine the cause of problems.
- Process customer adjustments and maintain account records.
- Update department spreadsheets of incoming orders.
- Escalate unresolved issues to appropriate personnel.
Education
- High school diploma or equivalent
- College degree preferred
Benefits
- Health Insurance available
- 401(K) Matching Plan
- Paid vacation
- Ten company-paid holidays
- Employee discounts on select grading services
- Flexible hours
- Fun working environment
Average salary estimate
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