Case Coordinator - Fully Remote

As a Case Coordinator at Better Health, you will serve as the main point of contact for patients, providers, and payers. Your key responsibilities will include managing referrals, insurance coverage, and ensuring patients receive their medical supplies promptly. By working collaboratively with the care team, you'll help connect patients with valuable resources and support to navigate their chronic conditions effectively.

To qualify for the Case Coordinator position at Better Health, candidates should have experience working with patients in a healthcare environment, preferably in a Durable Medical Equipment (DME) company or a clinical setting. Familiarity with Google Suite, Slack, ticketing software, and insurance billing tools is essential. Bilingual candidates in English and Spanish are preferred, and candidates should be able to work flexible hours, including weekends.

At Better Health, we believe in investing in our team members. Case Coordinators receive comprehensive support to thrive in their roles, such as ongoing training, access to valuable resources, and a collaborative work environment. We also encourage our team to strategize improvements to our services, empowering them to take an active role in enhancing patient experiences.

As a fully remote role, the Case Coordinator position at Better Health offers flexibility, allowing you to balance your work-life commitments effectively. Our diverse and inclusive culture promotes collaboration, creativity, and the sharing of insights among team members. We prioritize a supportive atmosphere where everyone can contribute to our mission.

The patient interaction experience for Case Coordinators at Better Health is centered around empathy and excellence. You'll engage with patients directly to understand their needs and provide timely support. Your role will involve active listening and effective communication, ensuring that every patient feels valued and receives the best possible care throughout their medical journey.

To manage multiple patient cases effectively, it's crucial to prioritize tasks based on urgency and complexity. Utilizing ticketing systems helps track each patient's needs, while maintaining open communication with the care team ensures that everyone is aligned and informed about each case. Additionally, regular check-ins with patients can prevent issues from escalating and foster trust.

Handling difficult conversations requires empathy and active listening. I would approach the situation openly, acknowledging the concerns of the patient or provider and working to find common ground. Clear communication and a 'solution-oriented' mindset are essential, ensuring that I convey the information accurately while exploring options to address their concerns.

I have experience navigating insurance billing and coverage issues through my previous roles in healthcare. This included verifying patient coverage, understanding policy details, and addressing challenges related to claims. My knowledge of insurance protocols enables me to assist patients effectively and resolve issues collaboratively with providers.

In my last position, I identified inefficiencies in the case tracking process that caused delays in service delivery. I proposed a new color-coded system to prioritize tasks based on urgency and impact. Implementing this change not only streamlined operations but also dramatically reduced response times, leading to greater patient satisfaction.

I am drawn to the Case Coordinator position at Better Health because of the company's empowering mission to improve patient outcomes through comprehensive support. The opportunity to work in a collaborative environment where I can make a genuine impact on the lives of individuals managing chronic conditions excites me. I resonate with the values of inclusivity and innovation that Better Health champions.

When supporting multiple patients, I prioritize tasks based on urgency and severity of need. I utilize a combination of task lists and digital tools to ensure deadlines are met. Additionally, I make it a point to communicate with patients about timelines, which helps manage their expectations and encourages trust.

I am well-versed in using tools such as Google Suite and Slack for communication and collaboration. I also have experience with various case management and ticketing systems, which are essential for tracking patient interactions and progress. Familiarizing myself with new software quickly is one of my strengths.

Good customer service is integral to patient care, as it can greatly influence a patient's experience and outcomes. For example, in a previous role, I noted that patients who received timely responses and compassionate support were more likely to adhere to their treatment plans. This not only improved their health but also fostered lasting relationships built on trust.

Maintaining confidentiality is paramount in healthcare. I adhere strictly to HIPAA regulations by ensuring secure handling of all patient information. This includes limiting access to sensitive data, using encrypted communications, and receiving proper training on privacy policies. Creating a culture of confidentiality also involves educating patients on their rights.

Essential qualities for a successful Case Coordinator include strong communication skills, empathy, and a keen attention to detail. The ability to work collaboratively and navigate complex situations while maintaining a patient-centered approach is vital. Being adaptable and resourceful also empowers Case Coordinators to tackle challenges effectively.