Systems Support Administrator

As a Systems Support Administrator at F.H. Furr, your key responsibilities include troubleshooting hardware and software issues, assisting with platform updates, efficient onboarding for new users, and maintaining security policies. You will serve both office and field personnel, ensuring they have the technical support necessary for smooth operations, which is critical for a company of F.H. Furr's stature in the residential home services industry.

To apply for the Systems Support Administrator position at F.H. Furr, candidates typically need to have a strong background in IT support and systems management, including experience with M365, ServiceTitan, and integrated software. Effective communication skills and the ability to assist users with technical issues will also be essential in this role. Previous experience in a similar role or in a fast-paced environment is advantageous.

The Systems Support Administrator role contributes significantly to F.H. Furr’s success by ensuring that all IT systems run efficiently and securely. With reliable technology support, our employees can focus on delivering exceptional service to customers. The role also involves training new users and automating workflows, which directly impacts productivity and revenue generation.

Yes, technical training is provided for the Systems Support Administrator position at F.H. Furr. New hires will receive comprehensive training during onboarding to understand company-specific systems and protocols, such as M365 and ServiceTitan. Ongoing training opportunities are also available to help staff stay up to date with new features and integrations.

The working environment for a Systems Support Administrator at F.H. Furr is collaborative and dynamic. You’ll be part of a dedicated Regional IT Team that values open communication and teamwork. The role might also involve traveling to various locations to ensure all branches receive proper training and support. F.H. Furr is known for fostering a supportive and friendly workplace culture, making it an excellent place to grow your career.

When addressing issues, I start by gathering as much information as possible about the problem from the user. Next, I replicate the issue if feasible and consult logs or monitoring tools for any red flags. Based on this information, I implement potential solutions. If the issue persists, I escalate it to the appropriate team while keeping the user informed throughout the process to maintain good communication.

I have extensive experience utilizing M365, particularly in managing user accounts, troubleshooting, and providing training sessions for new users on its features. Similarly, I have hands-on experience with ServiceTitan, which includes understanding its integrations and providing technical support to field personnel to ensure they maximize the platform's capabilities.

I believe in a structured yet flexible approach to user training. I start with a needs assessment to tailor the training to specific user requirements. Hands-on practice combined with easily digestible resources, like cheat sheets or briefing documents, helps users feel more confident. I also encourage follow-up questions after the training session to reinforce retention.

In a previous role, we encountered a major software outage that affected workflow. I quickly assembled a task force of key IT personnel to address the issue. We identified the root cause, implemented a fix, and communicated with affected users about alternative workflows in the meantime. Our prompt action minimized downtime, and I felt it showcased the importance of teamwork in problem-solving.

I ensure security policies are consistently implemented by conducting regular audits and using automated monitoring tools to check for compliance. Security training and updates are provided for users and stakeholders periodically, and I advocate for strict adherence to policies while making them as user-friendly as possible to encourage compliance.

Communication is a cornerstone of effective IT support, especially in my role. I strive to maintain clear and concise communication during troubleshooting and training sessions. Keeping users informed about the status of their issues fosters trust and understanding, which ultimately leads to better service and smoother operations.

I implemented an automated ticketing system that streamlined the process for submitting technical issues. This system not only reduced response times but also allowed for better tracking of recurring issues. By analyzing this data, we were able to proactively address common problems, leading to an overall increase in user satisfaction.

I appreciate user feedback and view it as a growth opportunity. After resolving IT issues, I often conduct follow-up surveys to gauge user satisfaction and gather insights into how I can improve my support. I actively listen to their comments and make necessary adjustments to my approach based on their suggestions.

I regularly engage in professional development by attending industry webinars, reading IT-related blogs, and partaking in relevant certifications. Networking with other IT professionals also offers valuable insights into emerging technology trends and best practices, ensuring I stay informed and contribute effectively in my role.

I believe the most crucial skill for a Systems Support Administrator is adaptability. Technology evolves rapidly, and challenges can emerge unexpectedly. Being flexible, willing to learn, and remaining calm under pressure are essential characteristics that enable me to navigate the dynamic IT landscape and effectively support users.