Job details

Customer Success Operations Specialist (Night Shift)

Why is this role important to Field Nation?

The Customer Success Operations Specialist is a newly created role at Field Nation, with long-term growth potential. This position will be supporting the Customer Success Managers in driving adoption within strategic accounts. The role involves collaboration in internal systems, monitoring accounts and advising CSM of anomalies and risks, creating and distributing critical reports, creating Executive Business Review presentations, and coordinating internal and external meetings. The specialist will also work with data and reporting teams to gather critical information needed for upcoming customer touchpoints and assist in creating, updating, and maintaining ongoing account plans for customers. This is a vital role in ensuring the Customer Experience team can continue to provide the experience our customers have come to expect and deserve.

What you’ll do:

Assist in maintaining/updating internal systems such as monday.com, Salesforce, Field Nation
Monitoring accounts and advising of anomalies and other risks
Create and distribute critical reports out of the Field Nation platform as requested
Create Executive Business Review presentations and populate data for metrics as needed using Field Nation templates
Responding to and following up on CRS escalations and requests for assistance
Coordinating internal and external meetings
Work with data and reporting teams to gather critical information needed for upcoming customer touchpoints
Creating, updating, and maintaining ongoing account plans for customers including management of documentation
Facilitate requests for data and reporting on behalf of the CSM such as requests for:
Compliance reports, buyer insight reports, provider Block reports, engagement limit reporting, screening invitation reporting, work orders past approval reporting
Internal follow-up on Field Nation compliance notifications
Other buyer-related tasks are requested as directed by the CSM

What you’ll need:

1-2 years of executive assistance, project management, and/or client-facing relationship experience
Knowledge of internal Field Nation reporting systems (Tableau, Salesforce, etc.)
Excellent communication skills (verbal and written)
Strong attention to detail and ability to stay organized while working on multiple tasks at once
A highly motivated team player with a proactive approach to work
A finisher/completer with a high level of personal ownership of individual performance
Self-driven, results-oriented with a positive outlook, and a clear focus of high-quality work
Able to work well with colleagues within different areas of expertise
Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure

Working Hours:

8:00 PM - 5:00 AM (Monday to Friday)

Salary Range:

BDT 55,000 - 70,000 Monthly

Other Benefits:

Competitive salary based on experience and qualification.
Mobile bill
Gratuity benefit.
Medical Insurance.
Field Nation LLC Performance Reward.
Festival Bonus.
Gym Membership.
Career Development Budget.
Lunch - Fully Subsidized.
Hybrid Office. (3 days remote,2 days physical)
Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
Friendly work environment.
Flexible leave/vacation policy.
A great learning opportunity.
The opportunity to work with cross-cultural teams with the US.
Annual performance evaluation and increment.
Employee Transportation: Drop off service

Why Field Nation?

At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019, and a Top 150 Workplace in 2020. We look to hire extraordinary people and provide them with extraordinary benefits.

Field Nation Glassdoor Company Review

4.5

Field Nation DE&I Review

No rating

CEO of Field Nation

Mynul Khan

Approve of CEO

Average salary estimate

$7500 / YEARLY (est.)

min

max

$6600K

$8400K

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What You Should Know About Customer Success Operations Specialist (Night Shift), Field Nation

Are you ready to step into an exciting opportunity with Field Nation as a Customer Success Operations Specialist on the night shift? This newly created role offers incredible long-term growth potential! As a pivotal member of the Customer Experience team, your focus will be on supporting Customer Success Managers to drive product adoption within strategic accounts. Your day-to-day will encompass a range of tasks from collaborating on internal systems, diligently monitoring client accounts for any anomalies, to crafting critical reports that help our team shine. You'll also take the lead on creating Executive Business Review presentations, ensuring all the right data is available for those important customer touchpoints. If you're someone with a knack for organization and strong communication skills, this position will be a perfect fit for you. We’re looking for a proactive, results-oriented individual who thrives in a fast-paced environment and enjoys working with cross-cultural teams, especially with our colleagues in the US. Offering a salary range of BDT 55,000 - 70,000 monthly, along with a plethora of benefits like a fully subsidized lunch, medical insurance, and a competitive performance reward system, Field Nation truly values its employees. With a friendly work environment and flexibility like hybrid office options, we are all about sound work-life balance. Dive into this unique opportunity with us and contribute to revolutionizing the gig economy! We can’t wait to see what you bring to the team!

Frequently Asked Questions (FAQs) for Customer Success Operations Specialist (Night Shift) Role at Field Nation

What are the key responsibilities of the Customer Success Operations Specialist at Field Nation?

The Customer Success Operations Specialist at Field Nation is responsible for supporting Customer Success Managers with various tasks including monitoring client accounts for anomalies, creating and distributing critical reports, and coordinating internal and external meetings. This role helps in crafting Executive Business Review presentations and ensures the overall customer experience remains excellent.