Workplace Services Coordinator

As a Workplace Services Coordinator at Fifth Third Bank, your primary responsibilities include collaborating on Enterprise Workplace Services (EWS) strategies, managing cross-functional teams, ensuring oversight of EWS processes, and acting as a liaison between vendors and internal teams. You will be instrumental in process improvements, project planning, and maintaining high standards for workplace policies and project execution.

To qualify for the Workplace Services Coordinator position at Fifth Third Bank, you should have a Bachelor’s degree in Business, Finance, or Computer Information Systems, or an equivalent combination of experience. Additionally, a minimum of 3-4 years of experience in business operations, finance, or corporate real estate is required, along with a solid understanding of facilities management.

The Workplace Services Coordinator at Fifth Third Bank plays a crucial role in process improvement by identifying opportunities for enhancing operational efficiency within EWS. This includes monitoring business processes to ensure data integrity, recommending policy adjustments, and integrating best practices, all aimed at improving project delivery and customer satisfaction.

Essential skills for the Workplace Services Coordinator role at Fifth Third Bank include excellent analytical and problem-solving abilities, strong interpersonal communication, and proficiency in Microsoft Office applications. The candidate should also demonstrate organizational skills, the capability to manage multiple projects, and experience in synthesizing information into clear and user-friendly formats.

The work environment for a Workplace Services Coordinator at Fifth Third Bank is collaborative and dynamic, focusing on teamwork and communication. This role provides the opportunity to work with diverse teams and engage with various business partners while promoting an engaged and inclusive culture within the organization.

When answering this question, be specific about your past projects, mentioning the scope, team involvement, and outcomes you achieved. Highlight your role in project planning, execution, and any obstacles you overcame to ensure successful delivery.

To answer effectively, discuss your approach to prioritization, such as using project management tools, setting clear deadlines, or maintaining open communication with team members to adjust based on project needs.

Prepare to discuss a specific example, focusing on your analytical approach, the data you assessed, and how you engaged stakeholders in implementing change that led to successful outcomes.

Discuss the importance of open communication, establishing common goals, and fostering relationships. Share examples of collaborative techniques you've used to keep teams aligned and engaged.

Explain your methods for staying informed about relevant policies—as well as your approach to educating others and monitoring adherence. Provide an example of how you’ve handled compliance in a previous role.

Mention specific tools like Microsoft Office Suite, project management software, or data visualization tools you’ve used. Elaborate on how these tools helped you streamline reporting or improve data analysis.

Elaborate on the significance of vendor relationships, discussing how effective communication and collaboration can lead to better outcomes and smoother project execution. Share any relevant experiences you've had with vendor management.

Use the STAR method (Situation, Task, Action, Result) to structure your response, focusing on a specific challenge, your role in addressing it, and the positive results achieved.

Discuss your commitment to professional development through attending industry events, following relevant publications, or engaging in online communities. Share any recent learning experiences that impacted your approach to workplace services.

Share your insights on current trends, such as sustainability, employee well-being, or technology integration. Explain why you think these trends are significant and how they relate to Fifth Third Bank’s mission and values.