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Interim Operations Manager

  • up to £65,000.00 per annum
  • 9-12 month Fixed Term Placement
  • Hybrid & flexible working - up to 2 days per week working from home with core hours, allowing you to flex your start and finish time.
  • Annual Bonus
  • 37.5 Hours pw - Monday to Friday 9am to 5.30pm
  • 25 days Annual Leave + Bank Holidays
  • Private Medical Benefit, including dental and optical
  • Life Insurance Scheme
  • Company Pension Scheme (up to 9% company contribution)
  • Employee Assistance Programme

FIM (Fulcrum Infrastructure Management) is a management services company, managing social infrastructure assets on behalf of our parent company; global infrastructure investment company, Meridiam.

Our LIFTco (NHS Health Centre companies) team is responsible for 17 buildings in the North West and 18 in London, and we are now  seeking an experienced and pro-active Interim Operations Manager to join our dynamic team in London.

The Role

In this critical role, you will be responsible for overseeing daily operations and implementing strategic initiatives to enhance efficiency and productivity across various departments. This is an exciting opportunity for a talented individual who is passionate about driving operational excellence and is adept at managing diverse teams in a fast-paced consulting environment.

You will work closely with senior management to assess current operational processes, identify areas for improvement, and execute effective solutions that align with our company's objectives.

The ideal candidate will possess excellent leadership skills, a strong analytical mindset, and the ability to foster collaboration among team members.

About you

As an Interim Operations Manager, you will play a pivotal role in ensuring that the organisation meets its operational goals while maintaining a high standard of quality in service delivery. Your expertise will be instrumental in shaping our operational strategies, making an immediate impact on our consulting practices, and setting the groundwork for sustainable growth and success.

Working to a strong values framework and positively influencing change will be important to you. The health centres are of significant importance to the local community, and you will be passionate about helping to drive their performance and facilitating change of use and provision where appropriate to support the continued needs of the client.

You may not have experience in a healthcare setting, although this would be desirable, but you must have at least 5 years' experience in an equivalent social infrastructure PFI model, such as education or 'blue light'. Health and safety, contractor management, commerciality and contract knowledge will all feature in your demonstrable experience.

You will be very familiar with PFI / PPP contractual arrangements and able to demonstrate an understand of the environment and dynamic this creates, particularly when managing relationships with key stakeholders and organisations.

You will be analytical, with exceptional problem solving skills that you can apply in a complex matrixed organisation. You will value data driven information with an ability to interpret and report accordingly, including presenting to the board if required.

An understanding of project companies, SPV's and financial management in this environment is desirable.

Why work for FIM?

We believe that our people are our most valuable asset, and that creating an environment for our employees that aligns with our core values, is essential to the success of the business. As such we offer industry leading benefits such as private medical benefit, enhanced pension contributions, flexible working options and more.

FIM provide services to a range of project companies and therefore there is significant opportunity for colleagues to progress and gain experience within a range of projects across the UK.

Our Values:

  • Supportive - We embrace partnership working.
  • Ethical - We act with integrity.
  • Innovative - We take ownership for understanding and improving FIM.
  • Ambitious - We continually strive to deliver the best possible service.
  • Passionate - We are proud of the part we play in FIM & the service we deliver.

Application Process:

  • Application & CV Screening.
  • First stage interview with COO.
  • Second stage interview with CEO and Head of HR.

 

Average salary estimate

$65000 / YEARLY (est.)
min
max
$65000K
$65000K

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What You Should Know About Interim Operations Manager, Fim Limited

Are you ready to take on a dynamic role as an Interim Operations Manager with FIM (Fulcrum Infrastructure Management)? With an annual salary of up to £65,000, this position offers a chance to make a significant impact in a hybrid working environment where you can enjoy up to two days of remote work each week. As part of our collaborative team, you'll oversee operations, focus on enhancing productivity, and develop strategic initiatives across various departments. This is a 9-12 month fixed-term placement, perfect for someone who thrives in a fast-paced consulting backdrop! Working closely with senior management, you'll assess current processes, identify areas for improvement, and implement effective solutions that align with our mission to deliver quality in service. We believe in the importance of positive change, especially in supporting local health centres crucial to the community. If you have at least five years of experience in a social infrastructure Public Finance Initiative (PFI) model, exceptional leadership skills, an analytical mindset, and are passionate about driving operational excellence, we'd love to hear from you. At FIM, we prioritize our people and foster an environment where innovation and support hard work. With comprehensive benefits, including private medical, a solid pension scheme, and flexible working arrangements, you will find a workplace that values your contributions and aspirations. Join us at FIM and be part of something impactful!

Frequently Asked Questions (FAQs) for Interim Operations Manager Role at Fim Limited
What are the main responsibilities of an Interim Operations Manager at FIM?

As an Interim Operations Manager at FIM, your primary responsibilities include overseeing the daily operations of the organization, implementing strategic initiatives to enhance efficiency, and collaborating with senior management to assess and improve operational processes. Additionally, you will lead diverse teams and manage relationships with key stakeholders.

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What qualifications are required for the Interim Operations Manager position at FIM?

Candidates for the Interim Operations Manager role at FIM should possess a minimum of five years' experience in an equivalent social infrastructure PFI model, such as education or emergency services. An understanding of PFI/PPP contracts and excellent leadership skills are also essential.

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Is healthcare experience necessary for an Interim Operations Manager role at FIM?

While healthcare experience is desirable for the Interim Operations Manager position at FIM, it is not strictly required. Candidates with a strong background in social infrastructure PFI models will be considered, provided they demonstrate leadership and analytical skills.

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What benefits does FIM offer to its Interim Operations Manager?

FIM offers a competitive compensation package of up to £65,000 per annum, along with an annual bonus, private medical benefits, 25 days of annual leave plus bank holidays, and a robust pension scheme with up to 9% company contribution, coupled with flexible working options.

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What is the application process for the Interim Operations Manager position at FIM?

The application process for the Interim Operations Manager role at FIM involves a CV screening followed by a two-stage interview process. The first interview is with the COO, and the second is conducted by the CEO and Head of HR.

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Common Interview Questions for Interim Operations Manager
What strategies would you implement to improve operational efficiency?

In answering this question, focus on your previous experiences where you've identified and implemented strategic initiatives to enhance efficiency. Discuss specific methodologies, such as Lean or Six Sigma, that you've applied, and be sure to highlight measurable outcomes.

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How do you handle conflicts within your team?

Explain your conflict resolution process, emphasizing communication and understanding differing perspectives. Use examples from your previous roles to illustrate how you've successfully resolved team conflicts and fostered collaboration.

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Can you provide examples of how you've managed stakeholder relationships?

Share specific examples where you successfully managed relationships with stakeholders by understanding their needs and aligning them with organizational goals. Highlight instances where you navigated challenges and created valuable partnerships.

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What experience do you have with PFI/PPP contractual arrangements?

Discuss your relevant experience in managing projects involving PFI or PPP contracts, emphasizing your understanding of the complexities and regulations involved, as well as your approach to ensuring compliance and delivering on contractual obligations.

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How would you measure the success of your operational strategies?

Describe the key performance indicators (KPIs) and metrics you would track to gauge the success of your strategies. Mention your experience in data-driven decision-making and how you've used analytics in past roles to steer improvements.

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What approaches do you take to foster collaboration among teams?

Talk about specific strategies you employ to promote collaboration, such as team-building activities, open communication channels, and regular feedback sessions. Provide examples of how these approaches led to enhanced team dynamics and outcomes.

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How do you prioritize tasks when overseeing multiple projects?

Explain your task prioritization methods, such as using frameworks like Eisenhower Matrix, and provide examples demonstrating your ability to handle competing deadlines effectively without compromising quality.

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What challenges have you faced in managing operations, and how did you overcome them?

Share a specific challenge you faced in a previous role, outlining the steps you took to address it and the positive outcome. Focus on your problem-solving skills and ability to remain adaptable under pressure.

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How do you ensure high-quality service delivery in your teams?

Discuss your commitment to quality assurance and continuous improvement practices. Mention the processes you implement to monitor service quality and gather feedback for ongoing refinement.

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Why do you want to work at FIM as an Interim Operations Manager?

Express your enthusiasm for FIM's mission and values, emphasizing how they align with your professional goals and personal values. Share why you're excited about the operational challenges and opportunities at FIM.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
February 21, 2025

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