Senior Collector (Hybrid)

As a Senior Collector at FSR, you'll oversee the entire collections lifecycle, manage bankruptcy cases, lead negotiations with members for debt resolution, ensure compliance with regulations, and work on optimizing recovery processes. Your role is pivotal in maintaining positive relationships while following all necessary legal protocols.

To qualify for the Senior Collector position at FSR, candidates should have 3-5 years of experience in collections within a credit union or similar financial institution. Expertise in bankruptcy filings, collections laws, and strong negotiation and communication skills are essential for success in this role.

The Senior Collector position at FSR offers hybrid flexibility, allowing you to work remotely while managing some in-office responsibilities as necessary. This includes handling tasks such as certified mail and court document filings, giving you a balanced work dynamic.

At FSR, Senior Collectors can expect comprehensive support including mentorship opportunities, training on in-house financial systems, and a collaborative team environment. You will also have the chance to mentor junior staff, utilizing your experience to foster professional growth in others.

FSR offers a competitive salary and a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. Additionally, you will be part of a dynamic and supportive work environment that values expertise and collaboration.

When discussing your strategies for effective debt recovery, emphasize your experience in assessing member situations, negotiating payments that work for both parties, and applying regulatory compliance to ensure fair practices.

In answering this question, provide examples of bankruptcy-related cases you’ve managed, detailing your role in filing claims and monitoring proceedings to demonstrate your solid understanding of the legal aspects of collections.

Showcase your communication skills by explaining how you approach tough conversations with empathy, patience, and professionalism, focusing on finding resolutions that maintain a positive relationship with members.

Discuss key compliance regulations such as the Fair Debt Collection Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA). Highlight your knowledge of how these laws guide your actions in the collections process.

Explain your time management skills and how you utilize technology to prioritize tasks effectively while balancing remote and in-office responsibilities to maintain a smooth collections process.

Talk about your proficiency with collections software and financial systems, highlighting any specific tools you have used in the past to manage and track collections efficiently.

Share a specific example of a strategy you implemented that led to an increase in collection rates, detailing the challenges faced and the positive outcomes achieved through your efforts.

Discuss the importance of ethical practices in collections and how you stay updated on regulations, ensuring that your methods align with both the law and the values of FSR.

Describe your view on mentorship as a vital part of your role, emphasizing the importance of fostering growth in junior staff and sharing your expertise within the collections team.

Mention your strategies for staying motivated, such as setting personal goals, celebrating small wins in collections, and maintaining a positive attitude to ensure you remain focused on achieving results.