Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Assistant Manager Customer Experience 8112 Gaithersburg image - Rise Careers
Job details

Assistant Manager Customer Experience 8112 Gaithersburg

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

RESPONSIBILITIES

  • Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
  • Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
  • Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.  Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
  • Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. 
  • Responsible for performing store manager duties in their absence.
  • Partners with the store manager to recruit, train, coach, develop and supervise all crew members. 
  • Reviews all corporate communications and reacts accordingly.
  • Partners with the entire store leadership team in merchandising procedures and World Recovery.
  • Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

QUALIFICATIONS

  • High School Graduate or equivalent.
  • College experience preferred.
  • Minimum 2 years of management experience
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Creative thinking
  • Ability to maintain composure under pressure

ESSENTIAL JOB FUNCTIONS

  • Frequently operate cash register
  • Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
  • Frequently ascend/descend ladders in order to retrieve and put away stock
  • Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
  • Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
  • Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
  • Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)  
  • Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
  • Must be able to remain in a stationary, upright position for 80% of the time

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

 

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

Position Type:

Hourly

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters.  Please confirm that the person you are working with has an @fivebelow.com email address.  Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process.  If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Average salary estimate

$50000 / YEARLY (est.)
min
max
$45000K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Five Below Hybrid Fontana, CA 92337
Posted 11 days ago

As a Support Lead at Five Below, you'll inspire a team to provide customers with fast and friendly service in a vibrant retail environment.

Posted 11 days ago

As a Support Lead at Five Below, you will inspire your team to deliver exceptional customer service while ensuring smooth daily operations.

Become a pivotal part of the CAMS team as a Community Associate, where you will gain hands-on training in managing community associations.

Photo of the Rise User

We're looking for a Customer Success Manager with a technical background to drive success for enterprise clients through innovative PLM solutions.

Photo of the Rise User
Posted 9 days ago

Step into the thriving world of Toast as a Customer Care Expert and deliver top-notch support to enterprise restaurant clients.

Photo of the Rise User
Posted 10 days ago

Join RRD as a Client Service Professional and play a vital role in post-sales customer support and order fulfillment.

Photo of the Rise User
Posted 13 days ago

We are looking for a skilled MRI Technologist to be part of a supportive and experienced imaging team focused on quality care.

Photo of the Rise User

Join Presbyterian Healthcare Services as an Assistant Manager for Nursing, where you'll provide clinical leadership and drive operational excellence in patient care.

Photo of the Rise User

Join Peraton's team as a Help Desk Specialist supporting critical IT services for Special Operations Forces at Fort Moore, GA.

FASTSIGNS #50401 Hybrid Knoxville, Tennessee, United States
Posted 12 days ago

Join FASTSIGNS as a Customer Service Representative and play a crucial role in delivering exceptional service and building lasting customer relationships.

Photo of the Rise User

Become an integral part of KHI's vision by joining their Patient Financial Services team as an Insurance Collector.

Join a supportive team dedicated to providing quality patient care as a Medical Assistant at The Ear, Nose, Throat & Plastic Surgery Associates.

Photo of the Rise User
Deputy Remote Remote - United States
Posted 11 days ago

Join Deputy as a Customer Success Manager to manage and enhance the experience of our Small Business customers in a remote-first environment.

PSU Hybrid Penn State University Park
Posted 2 days ago

Join the Office of the Bursar at Penn State University as a Student Account Associate to enhance financial support for students and families.

Photo of the Rise User
Posted 3 days ago

As a Client Success Manager at FIS, you'll enhance client relationships and drive product adoption in a vibrant fintech environment.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 20, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Dayton just viewed Plant Engineer I - HVAC at Pfizer
Photo of the Rise User
Someone from OH, Dayton just viewed Entry Level Industrial Engineer at Boeing
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer Intern at Marvin
Photo of the Rise User
Someone from OH, Dayton just viewed Assessment Engineering Intern at Learning A-Z
C
Someone from OH, Dayton just viewed Project Engineer at CRB
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer III at Agile Space Industries