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Enterprise Sales Director - Washington D.C./Virginia

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

The Enterprise Sales Director creates, identifies, and closes sales within North America or a set of named accounts. The Sales Director's primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time. Based in Washington D.C. Metro or Virginia preferred.We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals.Key Responsibilities:
  • Create and drive revenue within a specified region or list of named accounts
  • Generate business opportunities through professional networking and cold-calling
  • Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
  • Meet and exceed all quarterly and annual sales quotas
  • Own the sales cycle from lead generation to closure
  • Develop business plan and present the business plan during quarterly review sessions
  • Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
  • Self-generate leads from a personal connections, referral partners, and regional networking events
  • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience
Key Qualifications:
  • 5+ years of outside enterprise software sales experience
  • Be able to work independently and as part of a team in a fast pace, rapid change environment
  • Experience selling at the C-level
  • Proven track record of sales excellence
  • A proven sales hunter and closer
  • Superior professional presence and business acumen
Preferred Qualifications:
  • Contact Center Software Sales in less than 1,000-seat space
  • Experience selling to COO/CFO
  • Knowledge of territory or accounts assigned

 

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.  For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

 

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

 

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

 

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Employee discounts based on needs and interests—from everyday essentials to big ticket purchases all access through our Five9 Discount Hub.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays (including a winter break in the US at the end of the year), annual paid volunteer hours and 12 weeks paid parental leave.

 

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$81,400$157,800 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 


View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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What You Should Know About Enterprise Sales Director - Washington D.C./Virginia, Five9

As the Enterprise Sales Director at Five9, you'll be stepping into an exciting opportunity where you can truly make an impact on customer experiences through innovative cloud contact center solutions. Based in the Washington D.C. Metro or Virginia, although the position is fully remote, you'll work with a dynamic team that values teamwork, diversity, and creativity. Your core mission will be to acquire new customers and drive revenue growth across North America, specifically targeting enterprise accounts. We're looking for business athletes; those who thrive in fast-paced environments and have a knack for closing deals. Your day-to-day will revolve around creating a robust pipeline of business opportunities through networking, cold-calling, and lead generation. With a strong focus on customer satisfaction, you'll ensure that clients are well-supported throughout their journey with us. Moreover, tracking your progress and developing strategic business plans will be essential as you strive to meet and exceed sales quotas. If you have over five years of experience in enterprise software sales and a proven record of being a successful sales hunter, then this role is a perfect match for you. Here at Five9, we celebrate authenticity and promote a culture where everyone can contribute their unique perspectives. Join us and bring joy to the customer experience while contributing to a company that is committed to your success and well-being.

Frequently Asked Questions (FAQs) for Enterprise Sales Director - Washington D.C./Virginia Role at Five9
What are the primary responsibilities of the Enterprise Sales Director at Five9?

The Enterprise Sales Director at Five9 is responsible for driving revenue by acquiring new customers within North America, managing a defined list of named accounts. This includes creating business opportunities through networking and cold-calling, generating brand awareness, and owning the complete sales cycle from lead generation to closure. Exceeding quarterly and annual sales quotas is also a critical element of this role.

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What qualifications are needed to be an Enterprise Sales Director at Five9?

Candidates for the Enterprise Sales Director role at Five9 should have more than five years of enterprise software sales experience, particularly in selling at the C-level. A proven track record of sales success, ability to work independently and collaboratively, and superior business acumen are essential. Experience in contact center software sales is preferred but not mandatory.

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How does the compensation package work for an Enterprise Sales Director at Five9?

The compensation package for the Enterprise Sales Director position at Five9 includes a competitive base salary range between $81,400—$157,800 USD and may also feature an annual performance bonus, stock options, and additional incentive compensation plans. Benefits such as health, dental, and vision coverage, retirement savings plans, and employee discounts are also included.

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What type of work environment can an Enterprise Sales Director expect at Five9?

At Five9, the Enterprise Sales Director will experience a fast-paced, dynamic work environment where innovation and teamwork are valued. This role allows for full remote work, encouraging a balance between professional responsibilities and personal growth within a team-first culture. The company actively promotes inclusion and support for its employees.

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How important is customer satisfaction for the Enterprise Sales Director role at Five9?

Customer satisfaction is paramount for the Enterprise Sales Director at Five9. The successful candidate will not only focus on closing new deals but must ensure ongoing customer satisfaction and retention throughout the implementation and support experiences. Building long-lasting relationships with clients is a key part of driving success in this position.

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Common Interview Questions for Enterprise Sales Director - Washington D.C./Virginia
Can you describe your sales process as an Enterprise Sales Director?

When discussing your sales process, emphasize each stage from lead generation to closure. Highlight how you identify prospects, qualify leads, present solutions, and follow up to close deals. Use examples of successful strategies you've implemented previously.

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How do you handle rejection or setbacks in sales?

Discuss your resilience and adaptability. Focus on how you analyze what went wrong, learn from the experience, and move forward with renewed strategies and determination. It's important to convey that setbacks are part of the sales journey.

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What methods do you use to generate new leads?

Illustrate various strategies like networking events, cold-calling, and leveraging personal connections. Mention how you maintain a steady flow of leads through referrals and your proactive approach to expanding your network.

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Describe a time when you exceeded sales targets.

Provide a detailed example that outlines the specific targets you achieved, the measures you took to exceed them, and the final outcome. Highlight your strategies, the efforts involved, and how you measured success.

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How do you build relationships with C-level executives?

Share your tactics for establishing trust and rapport with C-level leaders. Discuss the importance of understanding their business challenges, offering tailored solutions, and maintaining regular communication to strengthen relationships.

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What role does teamwork play in your sales strategy?

Emphasize collaboration with your team and how sharing insights and strategies contributes to overall success. Provide examples of how teamwork has resulted in successful deals in your past experiences.

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How do you keep track of your sales performance?

Explain the tools and metrics you use to monitor your sales figures, lead progress, and customer interactions. Discuss how tracking these elements allows you to assess your strategies and make necessary adjustments.

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What do you know about Five9's product offerings?

Demonstrate your research by discussing Five9's cloud contact center solutions. Explain how these products fit into the market and how they can solve potential clients' problems.

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What techniques do you use for closing deals?

Share your closing techniques, such as creating urgency, addressing objections proactively, and aligning the value proposition with the client's needs. Provide examples of successful closings.

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How do you ensure customer satisfaction during the sales process?

Discuss your commitment to understanding customer needs and expectations from the outset, actively communicating throughout the process, and ensuring smooth transitions into implementation and support.

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DATE POSTED
December 18, 2024

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