Field Technician

As a Field Technician at Flash, your role involves providing regional onsite support across multiple parking facilities. You'll oversee installations, troubleshoot equipment, communicate project updates, and ensure that all systems are operational. Your hands-on work and problem-solving skills will be crucial for maintaining the quality and functionality of Flash’s parking technology solutions.

To apply for the Field Technician role at Flash, candidates should have 2-5 years of experience in a technical field, ideally related to parking or mobility technology. Familiarity with PARCS, access control, and CCTV systems is valuable, along with any relevant certifications like CompTIA A+ or Network+. Strong customer-facing communication skills and flexibility in work are also essential.

Absolutely! Flash encourages professional growth and development within the organization. As a Field Technician, you'll have opportunities to advance within Field Operations and explore other roles that align with your career ambitions. The collaborative environment at Flash supports continuous learning.

Ideal candidates for the Field Technician position at Flash should have experience in technical roles with increasing responsibility, particularly within the parking industry. A strong understanding of gate manufacturers, programming, and customer success will set you up for success in this dynamic role.

Field Technicians at Flash work in various locations across Seattle, engaging directly with clients and stakeholders. The role often requires hands-on installation and troubleshooting in outdoor environments, so being organized, flexible, and prepared for different working conditions is essential.

The Field Technician position at Flash offers a competitive hourly wage of $27 - $29, depending on your skills and experience. Additionally, you will receive a comprehensive rewards package, including a quarterly bonus, full medical, dental, and vision insurance, a 401(k) with company match, paid time off, and a flexible work environment.

Flash is dedicated to creating an inclusive workplace for all employees. The company provides equal employment opportunities to everyone, regardless of race, gender, background, or any other characteristic. This commitment to diversity and equality extends to all job roles, including Field Technicians.

When answering this question, focus on a specific example that highlights your troubleshooting skills. Describe the issue, the steps you took to diagnose and fix it, and the positive outcome for the client. Emphasize teamwork and communication throughout the process.

An effective way to approach this question is to discuss your organizational skills and strategy for prioritizing tasks based on urgency and impact. Mention using tools or systems to track progress, and the importance of staying flexible to adapt to changes in priorities.

In your response, emphasize the importance of clear communication, understanding client needs, and having a proactive attitude towards problem-solving. Discuss how building trust and delivering timely solutions contribute to an exceptional customer experience.

Here, share your specific experience with PARCS and any relevant projects you've worked on. Highlight your technical proficiency and any related certifications, showcasing your comfort level with troubleshooting and installation of such systems.

When answering, relate your experience in coordinating work, delegating tasks, and ensuring teams understand the project scope. Provide details about a successful project, outlining how your leadership ensured smooth operations and quality results.

Emphasize the importance of documenting issues and solutions efficiently. Discuss your routine for daily check-ins, using ticketing systems, and developing a habit of updating records immediately after completing tasks for the benefit of the entire team.

This question tests your communication skills. Choose a technical concept related to the job, and explain it in simple terms without jargon. Demonstrating your ability to communicate effectively with diverse audiences is key.

Here, describe your approach to de-escalating tension and finding common ground. Mention active listening, empathy, and problem-solving strategies that focus on resolving the issue while maintaining a positive relationship with the customer.

Illustrate your commitment to professional growth by discussing how you stay current with industry trends. This can include attending workshops, pursuing certifications, joining relevant networks, or leveraging online resources to enhance your skills.

In your answer, express your enthusiasm for the role and the company’s mission. Highlight specific aspects of Flash's innovative technology and positive work environment that resonate with you, showcasing your eagerness to contribute to their team.