Job details

Technical Support Engineer - Contractor

Technical Support Engineer - Contractor

At Flatfile, we're creating beautiful, human-centric experiences to remove the barriers between people and data. We're automating every repetitive and painstaking process involved in teaching machines what data is and where it should go.

Flatfile's support team is the engine for the Customers for Life (C4L) organization, where we set the standard for customer support.

This isn't your typical support role; you'll take in inquiries ranging from sales questions to product best practices. As the JavaScript expert on our customer-facing team, you’ll be the go-to for complex problems with customer code. You will use internal and external resources to come up with creative solutions for current and future customers, all the while maintaining exceptional customer satisfaction. Working together with our Engineering and Customer Success teams is necessary, and you will be asked to collaborate daily.

You will report to: VP of Customer Success

What you'll do

Respond to customers' inbound requests through chat, email, and Slack (we use Front to bring everything together)
Troubleshoot and resolve complex technical issues related to Flatfile APIs, SDK, and even our customer’s code
Be the go-to for creating Flatfile code examples that are reusable for our customers
Work closely with our engineering team to deepen your product knowledge, identify and escalate (and in some cases resolve) product bugs and feature requests
Document technical issues and resolutions in our internal knowledge base
Provide technical mentorship to the support team, ensuring consistent delivery of high-quality support

What you'll bring

3+ years of experience in a highly technical customer-facing role
3+ years of experience with JavaScript or Typescript
Knowledge of software development best practices and experience working with APIs
Ability to document technical details and concepts to be understandable to all levels of end-users
Customer-first mindset and a history of providing a high level of service
Commitment to working during Eastern Standard Time business hours
Experience at an early-stage or high-growth startup
Your own unique talents! If you don't meet all of the qualifications listed above, let us know why you'd be a great fit for this role in your cover letter

Position Type: Contractor

Must be able to work between 8:00 - 4:00 PM Eastern Time, Monday through Friday.

Location & Availability Requirements: Must be located within the Eastern Time Zone.

Language Requirements: Must be fluent in English, with exceptional written communication skills.

Pay Rate: $38-58 per hour, depending on experience.

Expected Quantity of Hours: Up to 40 hours per week

Flatfile Glassdoor Company Review

5.0

Flatfile DE&I Review

4.7

CEO of Flatfile

David Boskovic

Approve of CEO

Average salary estimate

$99840 / YEARLY (est.)

min

max

$79040K

$120640K

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What You Should Know About Technical Support Engineer - Contractor, Flatfile

Are you a passionate problem solver looking to make a real impact in a cutting-edge tech environment? Join Flatfile as a Technical Support Engineer - Contractor, where you'll be part of a team dedicated to creating beautiful, human-centric experiences that streamline the flow of data. Here at Flatfile, our support team drives the Customers for Life (C4L) initiative, setting the gold standard for customer engagement. Your role will not be your typical support position; you'll handle a diverse range of inquiries, from sales queries to best practices in using our products. As the go-to JavaScript expert, you'll tackle complex challenges related to our customers' code, utilizing your skills to deliver tailored solutions. Collaboration is key, as you'll work alongside the Engineering and Customer Success teams daily. This role requires you to engage directly with customers via chat, email, and Slack, using our integrated platform. Additionally, you’ll document issues, create reusable code examples, and mentor fellow support team members. If you thrive in fast-paced environments and have a customer-first mindset, this is the place for you. We’re looking for someone with 3+ years experience in a technical customer-facing role, a solid grasp of JavaScript or TypeScript, and a strong commitment to incredible service. Ready to uncover your unique talents? Join Flatfile and help us transform the way people interact with data.

Frequently Asked Questions (FAQs) for Technical Support Engineer - Contractor Role at Flatfile

What are the responsibilities of a Technical Support Engineer - Contractor at Flatfile?

As a Technical Support Engineer - Contractor at Flatfile, you'll manage a variety of responsibilities including troubleshooting complex technical issues related to our APIs and SDKs, handling customer inquiries through various channels like chat and email, and providing mentorship to the support team. You'll collaborate closely with the engineering team to deepen your product knowledge and document all inquiries and resolutions in our knowledge base.