Job details

Director, Worldwide Customer Service, Security

We are looking for a Director of Customer Service Security reporting to the Vice President of Worldwide Operations Security. This role will be responsible for all security related to our Customer Service business including secure device & operating system design and implementation, driving modern identity & authorization at large scale, secure app design and validation, security monitoring, incident management, global risk management, and leading-edge AI based detection mechanisms. Most importantly, you will continue growing and evolving a diverse, passionate, high performing team charged with helping to protect customer trust in Amazon. We operate on a very large scale and demand high standards, so a passion and discipline around security and high-quality delivery is critical.Key job responsibilitiesThe ideal candidate will have a strong pedigree building large technical teams with deep securityexpertise with a strong focus on internal customer engagement. You will draw from your deep and broad technical expertise to mentor your team and provide leadership on complex technical, business and legal issues. You will manage and be responsible for delivering many of our most strategic technical projects, deliver on scalable systems that are on the cutting edge of Information Security technology and that have a significant impact on the Amazonbusiness and competitive position.As Director of Worldwide Customer Service Security, you will be part of the larger technical and product leadership community at Amazon. This community is the backbone of the company, plays a critical role in the broad business planning, and you will be working closely with senior executives to develop business targets and resource requirements. You will use your influence on our long-term technical and business strategy, helps us hire talented team of security engineers and ultimately enable us to deliver innovative new solutions rapidly.BASIC QUALIFICATIONSBachelor's degree10+ years people management experience building strong teams of 100+peoplePREFERRED QUALIFICATIONSMaster’s DegreeSuccessful candidates will be an excellent communicator, highly motivated, effective in globallydistributed teams, and focused on the development of your team.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Average salary estimate

Estimate provided by employer

$140000 / ANNUAL (est.)

min

max

$105K

$175K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Worldwide Customer Service, Security, Amazon

If you're passionate about security and customer trust, the role of Director of Worldwide Customer Service, Security at Amazon in Washington could be the perfect fit for you! In this exciting position, you'll report directly to the Vice President of Worldwide Operations Security, taking the lead in all security aspects related to our Customer Service operations. Your responsibilities encompass everything from the secure design and implementation of devices and operating systems to driving modern identity and authorization at a large scale. You'll also delve into secure application design, validation, and proactive security monitoring, all while managing incident responses and global risk management. One of the most thrilling parts of this role is the opportunity to lead a diverse and high-performing team that’s dedicated to preserving customer trust in Amazon. You’ll apply your extensive expertise to mentor your team and oversee strategic technical projects in the cutting-edge world of Information Security. By collaborating closely with senior executives, you'll shape the business targets and resource requirements that steer our organization. If you're excited about contributing to innovative new solutions at a global scale and promoting a culture of security excellence, we’d love to hear from you. Join us in redefining the future of security at Amazon, where your skills can make a significant impact!

Frequently Asked Questions (FAQs) for Director, Worldwide Customer Service, Security Role at Amazon

What does the Director of Worldwide Customer Service, Security at Amazon do?

The Director of Worldwide Customer Service, Security at Amazon plays a critical role in overseeing all security operations related to Customer Service. This includes managing secure device and operating system implementations, promoting identity verification at scale, and ensuring secure application designs. The role also involves leading a talented team, engaging with stakeholders, and driving strategic technical projects that enhance the overall security posture of Amazon.