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Part-Time Office Assistant

One of California’s leading educational service providers, FLEX College Prep, is seeking an Office Assistant to

support the company’s education programs and college counselling services.

What you’ll do:

  • Assist the Operations Manager responding to client emails, phone calls and office visits
  • Support the Sales Manager in social media marketing.
  • Respond to customer inquiries and provide timely and effective resolutions to issues.
  • Collaborate with clients to ensure a seamless customer experience.
  • Maintain a high level of product knowledge to effectively assist clients.
  • Coordinate with other departments to ensure a cohesive positive customer experience.

Where/When you’ll do it:

  • On-Site Cupertino
  • Mon – Fri = 3pm – 8pm
  • Saturday = 8:30am – 5pm

What we’re looking for:

  • Bachelor’s degree required
  • 3+ years office administrative experience
  • Proven working knowledge of MS Office
  • Strong social etiquette and customer service skills.
  • Strong interpersonal communication skills, ability to establish rapport and garner trust.
  • Excellent time-management, attention to detail, and organizational skills
  • Willing and Able to work On-site M - 3 PM – 8 PM

What we're excited to give you:

  • Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans, with many options including free virtual telemedicine and teletherapy.
  • Best-in-class 401(k) plan with up to 3% employer contribution matching.
  • Generous time off policies:
    • 10 days of PTO (Paid Time Off)
    • 5 days of Sick Time
    • Volunteer Paid Time Off
  • Encompassing and inclusive paid holidays
  • Mental health and wellness programs to support you and your family.
  • Full suite of voluntary benefits, including:
    • Credit Union Membership
    • WellHub (gym) membership
    • Legal Plan options
  • Free financial resources through Southern California Credit Union, including advisors, webinars, and classes.
  • Team outings and celebrations to foster camaraderie and collaboration.
  • Friends and Family discounts on academic services.
What You Should Know About Part-Time Office Assistant, Flex College Prep

If you’re looking for a vibrant and rewarding opportunity as a Part-Time Office Assistant, then FLEX College Prep might just have the perfect role for you! Located in Cupertino, this leading educational service provider is on the hunt for a dynamic individual to support their education programs and college counselling services. As an Office Assistant, you will play a pivotal role in assisting the Operations Manager by responding to client emails, fielding phone calls, and welcoming office visitors. You’ll also work closely with the Sales Manager to help elevate their social media marketing efforts, making this position a fantastic blend of customer service and marketing support. Your day will be filled with engaging tasks like resolving customer inquiries and collaborating with clients to ensure they have a seamless experience with FLEX College Prep. With a schedule of Monday to Friday from 3pm to 8pm and Saturday from 8:30am to 5pm, you’ll find this part-time role integrates perfectly into your life. If you have a Bachelor’s degree, 3+ years of administrative experience, and a knack for building strong rapport with clients, you’re encouraged to apply. Join a fantastic team that values your skills and provides extensive health benefits, generous time off, and wonderful opportunities to foster your personal and professional growth.

Frequently Asked Questions (FAQs) for Part-Time Office Assistant Role at Flex College Prep
What are the primary responsibilities of a Part-Time Office Assistant at FLEX College Prep?

As a Part-Time Office Assistant at FLEX College Prep, your primary responsibilities will include assisting the Operations Manager in responding to client communications, managing phone calls, and coordinating office visits. Moreover, you’ll support the Sales Manager with social media marketing initiatives and provide timely resolutions to customer inquiries. Your role will be crucial in creating a seamless experience for clients and ensuring collaboration across departments.

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What qualifications are needed for the Part-Time Office Assistant position at FLEX College Prep?

To apply for the Part-Time Office Assistant role at FLEX College Prep, candidates must have a Bachelor’s degree and a minimum of 3 years of office administrative experience. A strong knowledge of MS Office is essential, alongside excellent interpersonal communication and customer service skills. Attention to detail and strong organizational abilities will also be vital for success in this position.

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What is the work schedule for the Part-Time Office Assistant at FLEX College Prep?

The work schedule for the Part-Time Office Assistant position at FLEX College Prep is Monday to Friday from 3pm to 8pm, along with Saturdays from 8:30am to 5pm. This part-time structure allows for flexibility while ensuring you maintain a good work-life balance!

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What benefits can a Part-Time Office Assistant expect while working at FLEX College Prep?

FLEX College Prep offers a wide range of benefits for their Part-Time Office Assistants, including multiple health plans, a best-in-class 401(k) plan, generous paid time off policies, and wellness programs. Team outings and discounts on academic services also foster a positive work environment and community feel among employees.

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How does FLEX College Prep support the professional development of their Part-Time Office Assistants?

FLEX College Prep is committed to supporting the professional development of their Part-Time Office Assistants through access to training programs, wellness initiatives, and networking opportunities within a collaborative work culture. Engaging in these resources helps employees grow their careers while contributing to a supportive team environment.

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Common Interview Questions for Part-Time Office Assistant
How do you prioritize tasks as a Part-Time Office Assistant?

When answering this question, demonstrate your ability to manage multiple priorities. Discuss how you assess task urgency and importance, plan your day, and employ tools like to-do lists or calendars to keep on track. Providing examples from past experiences can showcase your organizational skills.

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Can you tell us about a time you resolved a customer issue?

Use the STAR method to structure your response: describe the situation, the task at hand, the actions you took, and the results. Highlight your customer service skills and ability to maintain a positive relationship while resolving issues effectively, especially in a stressful environment.

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What software are you comfortable using in an office setting?

In your response, outline your proficiency in MS Office, any CRM software, or project management tools you've used. Mention how your familiarity with these tools can contribute to your role and enhance workflow efficiency.

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How do you handle constructive criticism?

When discussing how you handle constructive criticism, focus on your willingness to learn and grow. Provide an example where you received feedback and how you acted on it to improve your performance.

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What do you think is the most important quality for an Office Assistant?

Sharing your viewpoint on interpersonal skills, organizational tasks, and adaptability will resonate well. Emphasize the importance of strong communication skills in creating a collaborative atmosphere and ensuring smooth daily operations.

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How would you create a positive experience for clients at FLEX College Prep?

Provide insight into your approach to customer service. Mention techniques for active listening, empathy, and effective communication. Stress the significance of building trust and rapport with clients to ensure their expectations are met.

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Why do you want to work at FLEX College Prep specifically?

In your answer, align your personal values and career goals with FLEX College Prep’s mission. Express enthusiasm for being part of a team that supports education and helps students succeed in their academic journeys.

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Describe your experience working as part of a team.

Use examples to highlight how your collaboration with colleagues led to successful outcomes. Discuss your communication style, flexibility, and roles you’ve taken in fostering a positive team environment, especially under pressure.

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How do you adapt to changing situations or unexpected challenges?

Illustrate your adaptability by discussing a specific instance where you faced an unexpected challenge. Highlight your problem-solving skills, ability to remain calm under pressure, and proactive approaches to adjusting to new circumstances.

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What strategies do you use for effective time management?

When answering about time management strategies, detail how you prioritize tasks, set realistic deadlines, and track progress. Mention specific tools or methods you use, like time blocking or digital apps, to stay organized and productive.

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Established in 2001, FLEX is one of the leading college prep companies in the United States. In our more than 18-year history, we have helped thousands of families and students from around the world with college admissions consulting, test prep ...

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Part-time, on-site
DATE POSTED
January 14, 2025

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