Manager, Enterprise Account Management - job 1 of 2

The Manager of Enterprise Account Management at Flock Freight is responsible for leading a team of Enterprise Account Managers to drive volume and revenue growth across their portfolios. This includes training team members, ensuring operational support, executing service level agreements, managing performance, conducting biweekly reviews, and collaborating with the Enterprise sales team to develop new business opportunities.

To qualify for the Manager of Enterprise Account Management role at Flock Freight, candidates should have at least 5 years of experience managing enterprise accounts in a freight brokerage environment, alongside a minimum of 1 year in a leadership position. Familiarity with CRM systems like Salesforce, excellent communication skills, strategic thinking ability, and a strong background in customer supply chains are also essential.

Flock Freight is committed to the professional development of its leaders. As a Manager of Enterprise Account Management, you will receive ongoing training and support in leadership and customer management. Additionally, the company encourages continued learning through performance reviews, growth strategies, and collaboration with the sales team, promoting a culture of accountability and continuous improvement.

The expected on-target earnings for the Manager of Enterprise Account Management at Flock Freight range from $130,000 to $145,000 per year. This range reflects typical earning potential and varies based on qualifications, experience, and market data, ensuring competitive compensation for top talent.

At Flock Freight, the work culture is centered around collaboration, innovation, and operational excellence. The Manager of Enterprise Account Management is expected to embody core company values, foster teamwork, and contribute to a supportive environment that emphasizes mutual respect and continuous improvement. Flexibility in work hours illustrates how the company values both results and employee well-being.

When answering this question, highlight your previous roles and responsibilities, focusing on specific achievements in account management, retention, and growth. Quantify your success, mentioning any percentage increases in revenue or volume you've driven and how you've fostered strong relationships with key clients.

Share your approach to prioritization, perhaps using frameworks like Eisenhower Matrix or agile methodologies. Mention how you involve your team in this process and ensure alignment with company goals, ultimately enhancing productivity and performance.

Tell a specific story about a challenging issue, detailing the steps you took to resolve it. Focus on how you communicated effectively with the client and your team while ensuring a satisfactory outcome, thus enhancing the client relationship.

Discuss different training methods you have implemented, such as one-on-one coaching, workshops, or mentoring. Highlight the importance of continuous education in your team's growth and how you adapt training based on individual needs.

Outline your performance management process, mentioning how you set clear expectations, conduct regular reviews, and provide constructive feedback. Stress the importance of fostering a growth mindset to motivate your team continuously.

Identify metrics that you monitor closely, such as revenue growth, account retention rates, and customer satisfaction scores. Explain how these metrics inform your decision-making and help drive performance improvements.

Share your methods for instilling accountability, such as setting clear goals, outlining responsibilities, and encouraging personal ownership. Discuss how you celebrate successes and address setbacks to foster a mindset of continuous improvement.

Select a specific project where you collaborated with another department, detailing your role and the outcome. Focus on how communication and teamwork contributed to achieving shared objectives, enhancing overall success.

Discuss current trends impacting the freight industry, such as sustainability, technological advances, or regulatory changes. Share your insights on how these challenges can be addressed, emphasizing your understanding of industry dynamics.

Express your admiration for Flock Freight's innovative approach and commitment to sustainability. Explain how your values align with the company’s mission and how you see yourself contributing to its success while leading a high-performing team.