Gerente de Contas - Cliente Entretenimento/ Tecnologia

As a Gerente de Contas at Edelman, you would primarily be responsible for managing strategic relationships with clients, overseeing project scopes, ensuring deliverable quality, and leading the development of communication strategies. You will also manage budgets, KPIs, and provide guidance to your team, all while maintaining a proactive approach to crisis management and project execution.

To qualify as a Gerente de Contas at Edelman, candidates should have a degree in Journalism, Public Relations, or a related field. Ideally, you should have experience managing large clients in consumption, technology, or entertainment sectors, along with excellent communication skills and a solid understanding of the industry's dynamics.

The work environment for the Gerente de Contas at Edelman is hybrid, offering flexibility with two days in the office and three remote. This setup fosters a dynamic, collaborative space, particularly in our São Paulo location, which emphasizes innovation, diversity, and a supportive culture.

Edelman is committed to the professional growth of its employees, including Gerente de Contas. You will benefit from formal performance evaluations, access to training programs, and various health and wellness benefits that can lead to further career development within the agency.

As a Gerente de Contas at Edelman, you will primarily work with clients in the entertainment and technology sectors. This role involves strategic oversight and includes developing communication strategies that resonate well within these dynamic industries, facilitating impactful interactions with key stakeholders.

To effectively answer this question, focus on a specific example where you successfully handled a large client account. Discuss the strategies you implemented, the challenges faced, and the outcomes achieved, emphasizing your role in ensuring projects met expectations and deadlines.

In your response, highlight the importance of open communication, empathy, and understanding the client’s needs. Provide examples of techniques you have employed in the past to foster a relationship based on trust and collaboration to steer successful outcomes.

Detail your organizational skills, such as using project management tools, setting clear priorities, and delegating tasks effectively among your team. Emphasize your proactive approach to anticipating potential challenges and adjusting timelines when necessary to stay on track.

Choose a specific example where a crisis emerged and explain your immediate actions. Discuss how you communicated transparently with the client, involved your team in finding solutions, and restored confidence by managing the situation positively.

Demonstrate your knowledge of Edelman's commitment to diversity, equity, inclusion, and belonging. Discuss why it is important in today's workplace and how you see yourself contributing to a culture that celebrates diverse perspectives and solutions.

Provide insight into specific KPIs relevant to the entertainment and technology sectors, such as client satisfaction, engagement levels, campaign ROI, and media coverage. Explain how you assess project success based on these metrics and adapt strategies for future projects.

Express your proactive approach to staying informed through industry publications, attending relevant conferences, and engaging in professional networks. Discuss how this knowledge influences your strategic decision-making and client advice.

Describe your methods for ensuring quality, such as implementing review processes, setting clear guidelines for team outputs, and maintaining open channels for feedback. Highlight the importance of fostering a culture of excellence within your team.

Talk about specific project management tools, communication platforms, and data analysis software you have used. Share how they help enhance productivity, streamline communication, and provide insights into project performance.

In your answer, convey your enthusiasm for Edelman's values and mission. Discuss how your personal and professional goals align with the company's commitment to innovation, trust, and a diverse workplace, emphasizing your eagerness to contribute meaningfully to the team.