Account Manager

As an Account Manager at FWD, your main responsibilities will revolve around cultivating client relationships and overseeing project management across multiple accounts. You'll be the key point of contact for clients, ensuring their needs are met by driving effective communication and project delivery. Your role will also include quality control of deliverables, mentoring teammates, and even contributing to the agency's business development efforts.

To excel as an Account Manager at FWD, you'll need at least 8 years of experience in a similar role, particularly in an agency setting. A strong background in healthcare, diagnostics, or biotech is essential, as it helps you understand client needs better. Additionally, excellent communication skills, experience leading project teams, and the ability to develop meaningful client relationships will be crucial for your success.

FWD is dedicated to supporting the professional development of its team members, including Account Managers. We offer a comprehensive professional development program that includes executive coaching and a yearly stipend. Additionally, our culture fosters mentorship and knowledge sharing, allowing you to continuously enhance your skills and take on new challenges.

The work environment at FWD is dynamic and supportive. We embrace a flexible hybrid work schedule, allowing you to balance in-person collaboration with remote work. Our team champions integrity, adaptability, and teamwork, which creates a positive atmosphere where innovation thrives. As an Account Manager, you will work alongside experienced colleagues who value diverse perspectives.

Key performance metrics for an Account Manager at FWD include client satisfaction levels, project delivery timelines, adherence to budgets, and the success of business development initiatives. Your ability to manage relationships, drive project execution, and contribute to agency growth will be closely monitored to ensure mutual success for both you and our clients.

In managing multiple client accounts, I prioritize organization and communication. I use project management tools to keep track of timelines, deliverables, and budgets. Regular check-ins with teams and clients ensure that everyone is aligned, and I proactively address any challenges that arise to maintain momentum and meet deadlines.

When faced with communication challenges, I emphasize active listening and empathy. I strive to understand the client's perspective and respond promptly with clear, honest communication. If an issue arises, I work collaboratively with the client to find a solution that meets their needs and reinforces trust in our relationship.

To ensure successful project delivery, I focus on creating detailed project plans that outline timelines, milestones, and responsibilities. I regularly review progress with my team, making adjustments as necessary to stay on track. Open communication and transparency with clients during the project help to manage expectations and ensure satisfaction.

In a previous role, I identified an opportunity to enhance a client's marketing strategy through regular meetings. By becoming a trusted advisor, I understood their objectives and challenges on a deeper level. This relationship fostered collaborative discussions, leading to innovative solutions that exceeded their expectations and solidified long-term partnership.

I find tools such as Asana or Trello invaluable for project management, as these platforms facilitate real-time collaboration and task tracking. They help me ensure that everyone stays aligned on deliverables and deadlines. Additionally, communication tools like Slack or Microsoft Teams enhance our ability to collaborate efficiently across teams.

I make it a priority to stay informed about industry trends by subscribing to relevant newsletters, attending webinars, and participating in professional groups on platforms like LinkedIn. Engaging with thought leaders in the healthcare and biotech sectors also helps me understand market dynamics and apply that knowledge back to my client strategies.

My leadership style is collaborative and supportive. I believe in empowering my team members by encouraging open dialogue and valuing their contributions. I provide guidance when needed but also give autonomy for team members to take ownership of their tasks, fostering a culture of trust and motivation.

I approach mentorship with a focus on understanding individual strengths and areas for growth. I offer support by providing constructive feedback and sharing resources that align with their development goals. Additionally, I encourage a culture of knowledge sharing, where teammates can learn from each other and collaborate effectively.

What excites me most about the Account Manager position at FWD is the opportunity to work with diverse clients in the health and non-profit sectors. The chance to contribute to impactful projects that drive meaningful change aligns with my values, and being part of a team that champions innovation and collaboration is incredibly motivating.

I ensure quality control by implementing a thorough review process that includes feedback loops and checkpoints before deliverables are shared with clients. By involving relevant team members throughout the process, we can address potential issues early on and uphold our high standards for all client-facing materials.