Product Deployment Specialist I

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $500M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $5.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity 

Flock Safety is looking for a Product Deployment Specialist to join our Product Deployment team. The Product Deployment team is composed of individuals who are results-driven, detail-oriented and combine a great work ethic with critical thinking to install products that delight our customers and drive our shift to be a multi-product company. A day in the life of this role might involve traveling to install pilot devices for a new product, providing feedback on new engineering hardware concepts, and working with the Device team to solve issues in the field.

The ideal candidate has experience as a technician in the field with a familiarity with product operations and has demonstrated excellent leadership skills. Ultimately, a top-notch Product Development Specialist should be action-oriented with strong field work and problem-solving skills.

• Support key field initiatives to bring products to market

• Monitor and document the status of work in the field and in the lab

• Proficiency with assembly, mounting, and troubleshooting of license-plate reading cameras, video cameras, and audio devices

• Work on both public and private roads, working often on equipment 10-12’ high.

• Occasionally working with a bucket truck and/or ladder to work on equipment up to 30’ high

• Test new apps and equipment and create detailed reports on the findings for team supervisors and other internal stakeholders

• Support the Field Operations team where needed to audit, replenish and maintain our shed network to include light waste management services and small tool inventory 

• Provide installation pictures via Flock field app

• Perform work in a safe and professional manner

• Meet with customers to discuss installation options and perform site surveys

• Communicate effectively with both internal teams and customers

• Project coordination between end users and deployment teams

• May require installing poles of varying lengths per install specifications with digging a minimum of 8” x 24” holes

The Skillset 

• Associate and/or bachelor degree

• Prior experience with field work required and product development is a plus: construction, security systems, low voltage wiring, or similar

• Outstanding project management and communication (written, verbal) skills

• Ideally have experience with IP camera troubleshooting and debugging Android-based devices

• Experience navigating new challenges in a high-growth company

• This role requires you to be 21+ in order to rent a vehicle from preferred providers.

• Willing to be trained to operate and drive a bucket truck as well as drive a Dodge Promaster 1500 or similar company vehicle

• Comfortable working on and around ladders/heights

• Handyman-like experience whether personally or professionally

• Able to think on your feet and while using your hands

• Time management and communication skills are needed to complete work efficiently and correctly the first time 

• Highly organized

• Desire to work outdoors and comfortable working in all weather conditions

• General affinity for all things tech.  The kind of person that can log in to their router if necessary and effectively troubleshoot technical issues

• Positive and professional demeanor 

• Willingness to go outside your comfort zone when the situation requires it

• This role requires frequent/continuous bending, digging, reaching, climbing, squatting, sitting, standing, walking, driving, and independently lifting up to 50 lbs

Required Availability: Work hours are M-F with occasional extended hours in order to meet project deadlines and customer expectations.  

Travel: Expect to be on the road up to 3 weeks a month performing activities (e.g. installation, maintenance, testing) across the US.

Physical Activities Performed Frequently: 

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like

• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces

• Remaining in a stationary position, often standing or sitting for prolonged periods

• Moving about to accomplish tasks or moving from one worksite to another

• Adjusting or moving objects up to 75 pounds in all directions

• Communicating with others to exchange information, often over the phone

• Repeating motions that may include the wrists, hands and/or fingers

• Operating machinery and/or power tools

• Operating motor vehicles or heavy equipment

• Constantly assessing the accuracy, neatness and thoroughness of the work assigned

Environmental Conditions and Physical Demands

• Constant light work that includes moving objects up to 20 pounds.

• Frequently working in outdoor elements such as precipitation and wind.

• Frequent sedentary work that primarily involves sitting/standing.

• Frequent medium work that includes moving objects up to 50 pounds.

• Occasionally working in seasonal high and low temperatures.

• Occasionally working in noisy environments.

• Occasionally working in hazardous conditions: near highways or heavy traffic.

• Occasional heavy work that includes moving objects up to 100 pounds or more.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Product Deployment Specialist at Flock Safety. 

The First 30 Days

The first 30 days are about learning the processes and procedures of the role and putting those concepts to practice with high attention to detail. At the end of 30 days, you should be able to run a variety of Flock fieldwork, complete this work in accordance with the field activity checklist, know who/where to reach out to for support and troubleshooting, and otherwise perform all functions required of the field technician role.

• You understand our organizational design, our products and services, and our business model

• You’ve started to build strong and collaborative relationships across teams

• You’ve completed at least 2 emerging product installs with the Product Deployment team or Field Service Supervisor

• You’ve completed at least 3 one on one’s with each of our cross-functional partner teams (Field Ops, Product, Engineering)

The First 60 Days 

These next thirty days will be spent focusing on building the speed necessary to execute all processes and procedures efficiently enough to handle the standard 

• You’re deeply ingrained into the weekly cadence and operating rhythm of the Operations teams

• You’ve autonomously begun installing new products and supporting initiatives in the field

• You’ve written at least 5 field plans and reports on an emerging product install and completed at least 1 training artifact (document with photos or video)

90 Days & Beyond 

The final thirty days will be your opportunity to further refine and sustain this performance. While we will have feedback for you, we will also look to you to identify areas of opportunity, ask for the specific feedback that you need, and otherwise demonstrate our values during the course of your work and interaction with others.

• You have built confidence cross-functionally in how we approach and solve these problems together as a team 

• You’ve built strong, cross-functional relationships and confidence with peers across Operations who depend on you for mission-critical support on new and existing products

• You are recognized for being a leading voice on our product platforms (Condor + Falcon LR, Picard Ect.) installations around mounting and troubleshooting

• You have completed at least one install of Picard fixed video or long range LPR alongside Engineering

The Interview Process 

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. 

2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. 

3. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. 

4. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more.

#ZR

Salary & Equity

In this role, you’ll receive a starting salary of $55,000 - $70,000 as well as stock options.

The Perks 

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2024, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Mental Health: All employees receive an annual subscription to Headspace.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.