Operations Coordinator - Sales Support

The Operations Coordinator - Sales Support at Flowhub focuses on facilitating a seamless transition for customers from signed agreements to complete onboarding, ensuring every step of the sales process is efficient and smooth. Key responsibilities include following up on payments, coordinating with the Implementation Team, monitoring Salesforce data for bottlenecks, and maintaining clear communications with customers throughout their onboarding journey.

To excel as an Operations Coordinator - Sales Support at Flowhub, candidates should possess strong organizational skills, attention to detail, and effective communication abilities. A proactive problem-solving mindset is crucial, along with a self-starter attitude and the capacity to juggle multiple tasks effortlessly. Familiarity with Salesforce and payment processing systems is also advantageous.

Working as an Operations Coordinator - Sales Support at Flowhub means thriving in a fast-paced and dynamic environment. The role requires adaptability, cross-functional collaboration, and the eagerness to hustle to meet customer needs. You will be part of a mission-driven team dedicated to enhancing the cannabis industry's accessibility.

Yes, Flowhub promotes internal growth, and as an Operations Coordinator - Sales Support, you will gain experience that opens up various prospects within the company. By excelling in your role and continually developing your skills, you can progress into higher positions within operations, sales, or customer success.

The starting salary for the Operations Coordinator - Sales Support at Flowhub ranges from $55k to $65k per year, with the potential for equity and a competitive benefits package, which includes medical, dental, and vision insurance, a 401(k) retirement plan, and unlimited paid time off.

When prioritizing tasks as an Operations Coordinator - Sales Support, I would assess deadlines, the impact on customer experience, and any dependencies. I believe in using project management tools to keep everything organized and in constant communication with my team to understand their needs and adjust priorities accordingly.

In my previous role, I noticed that onboarding times were longer than expected. I initiated a feedback session with the team, pinpointed communication flaws, and implemented a checklist for new clients. This reduced onboarding time by 20% and enhanced customer satisfaction.

I prioritize clarity and consistency in communication. I strive to provide updates through various channels, ensuring that customers are informed of their onboarding process without information overload. Setting clear expectations right from the beginning is also key to maintaining transparency.

I would first listen to the customer's concerns attentively, showing empathy, and then I would work to address the issue promptly. By collaborating with the Implementation Team and keeping the customer informed throughout the resolution, I aim to turn their dissatisfaction into a positive experience.

I have extensive experience using Salesforce for customer relationship management, as well as experience with various payment processing tools and project management software like Asana. These tools help streamline operations and enhance workflow efficiency, providing excellent support to both sales teams and customers.

I manage tight deadlines by breaking tasks down into smaller, manageable parts, assessing urgency, and working prioritizing effectively. Utilizing time management techniques, such as the Pomodoro technique or time blocking, allows me to remain focused and efficient under pressure.

I'm drawn to Flowhub's mission of making legal cannabis accessible and admire the innovation you bring to the industry. I believe my skills in organization and communication align perfectly with the Operations Coordinator role, allowing me to make a tangible difference in the customer's experience.

I utilize digital tools such as spreadsheets and project management applications to keep track of customer progress. Organized notes and regular check-ins with stakeholders ensure that I stay aligned with multiple onboarding schedules and can anticipate any potential issues.

Teamwork is absolutely essential. As an Operations Coordinator - Sales Support, I collaborate with sales, implementation, and customer support teams to ensure that we are all aligned in our goals. Open communication fosters a collaborative environment, enhancing efficiency and customer satisfaction.

In my past roles, I've worked extensively with payment processing systems, managing documentation and implementation for new clients. I'm comfortable troubleshooting technical issues and ensuring that customers are onboarded smoothly with the payment systems integrated with their sales processes.