Assistant Guest Services Manager

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you're not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city's notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa - or in the comfort of your very own guest room.OurBrand Promise:At Four Seasons,Life is richer when we truly connect to the people and world around us.Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.Our Promise to you:To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.What makes us unique:In the heart of BeverlyHills& West Hollywood this award winning hotelstands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. Soak up the sun at our resort-style pool,savouraward-winning Italian cuisine atCulinaRistorante and discover a new level of wellness at our Spa - or in the comfort of your very own guest room.What we expect:• Makes sure that all her/his subordinates comply with their respective core standards & culture standards• Is responsible for the Lobby Lizard program• Is accountable for being a highly visible individual in the lobby that well represents the Executive Management.• To be involved in handling guests complaints• To check that glitches follow ups are happening and done in a timely fashion• To greet current glitch guests upon departure• To attend the weekly banqueting meeting• To coordinate with the Group Manager the groups logistical needs that are linked with the Guest Services Department• To coordinate with the Banqueting Manager the events logistical needs that are linked with the Guest Services Department• To escort as many possible V.I.P., SA during her/his shift• To coordinate the Curbside program• To adjust her/his own schedule in order to maximize her/his visibility when most needed• To designate a supplant when she/he is not working• The ability to interview and select job applicants, train and supervise staff in the performance of their duties; conduct performance appraisals and discipline employeesIdeal candidate will have:• The ability to schedule all Guest Service staff (Bell staff, Valet Parking and Door staff) to ensure maximum guest satisfaction within budgeted guidelines• The ability to complete all payroll records required and prepare labor forecast• The ability to perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly• The ability to ensure all vehicles and keys are handled with caution and are properly secured• The ability to coordinate the cooperation between all Guest Service staff in handling guest cars, luggage, etc• The ability to handle guest complaints or problems relating to Guest Service with professionalism and maturity, keeping the DOR/ADOR well informed as to problems and actions taken• The ability to create action plans to rectify reoccurring Guest Services glitches, including the ability to put in places a training program for rectification and retraining of the Guest Service team when needed• The ability to respond properly in any hotel emergency or safety situation• The ability to coordinate the welcoming of all curbside guests and V.I.P.• Coordination of management lobby presence during peak arrival and departures of groups and events• The ability to maintain Motor Lobby and Lobby in clean and tidy condition with coordination with Engineering and Housekeeping• The ability to perform other tasks or projects as assigned by hotel management and staffWe Offer:• Salary Range: $60,000- $70,000• Medical/Dental/VisionInsurance• 401K Retirement savings plan• Employee Assistance Program• Investment in your Wellbeing• Life Insurance• Complimentary Room nights and discounted rates• Free on-site parking• Training programs, tuition reimbursement• Growth & Development opportunitiesFour Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf