AI Customer Integration Engineer

The AI Customer Integration Engineer at FourKites is responsible for leading customer-facing technical projects. This includes engaging directly with clients to understand their requirements, designing integration solutions, executing project workstreams, and driving best practices for our innovative tracking software. You'll work closely with both business and technical contacts throughout the lifecycle of integration projects, ensuring that customer needs are met and solutions are successfully implemented.

To apply for the AI Customer Integration Engineer role at FourKites, you should have at least 3 years of technical consulting or customer-facing experience with enterprise-level clients. Proficiency in programming languages like Javascript or Python, strong database query skills, and a good understanding of communication protocols are essential. Experience in project management and the logistics industry is a plus, but not required.

At FourKites, employee wellbeing is a top priority. As an AI Customer Integration Engineer, you'll enjoy competitive compensation, extensive PTO including 5 global recharge days and 2 volunteer days, and a hybrid work approach. We also support professional development opportunities and offer wellness stipends to ensure you can take care of yourself and your family.

An AI Customer Integration Engineer at FourKites will lead various integration projects with Fortune 100 companies, ensuring our tracking software integrates seamlessly into their existing systems. You'll manage the integration workstream, conduct testing, and guide clients through the design, implementation, and validation phases, making a tangible impact on their operations.

The company culture at FourKites is inclusive, collaborative, and focused on empathy and diversity. As an AI Customer Integration Engineer, you'll be part of a team that values different perspectives and encourages continuous learning. We celebrate our differences and work together to solve real-world supply chain challenges, ensuring everyone feels heard and supported.

When answering, detail specific projects where you successfully led the integration of client systems. Highlight your role, the technologies you used, and the impact you had on the clients' operations to illustrate your expertise.

Discuss your proficiency in programming languages like Javascript or Python, providing examples of how you've utilized them to solve problems or streamline processes in past projects.

Explain your strategies for bridging the gap between technical and non-technical stakeholders, such as using clear documentation, regular updates, and scheduled meetings to keep everyone aligned.

Share a specific example that demonstrates your problem-solving skills, emphasizing how you identified challenges, communicated with stakeholders, and implemented solutions that led to a successful outcome.

Discuss your knowledge of protocols like FTP, HTTP, and HTTPS. Provide examples of how you've employed these protocols in previous integration projects to facilitate data transmission effectively.

Share some best practices you've developed through experience, such as thorough documentation, rigorous testing protocols, and continuous collaboration with clients to ensure successful project execution.

Illustrate your time management skills by explaining how you prioritize tasks, delegate effectively, and maintain clear communication with your team and clients to ensure project timelines are met.

Talk about your process for gathering and documenting requirements, emphasizing your attention to detail and how you ensure clients’ needs are accurately captured and translated into actionable project plans.

Explain the importance of integration testing, detailing your approach to planning, executing, and analyzing tests to ensure that solutions meet specified requirements before rolling them out to clients.

Share your strategies for continuous learning, such as attending industry conferences, participating in online forums, and engaging with professional communities to stay informed of emerging trends and technologies.