Capa Server (On-Call)

As a Capa Server at Four Seasons, your key responsibilities would include providing exceptional service to our guests by demonstrating extensive food and beverage knowledge, ensuring each guest feels welcomed, and displaying impressive salesmanship to enhance their dining experience. You will consistently greet guests with a smile, guide them through the menu, and personalize their experience, all while working efficiently in a dynamic team environment.

To qualify for the Capa Server position at Four Seasons, it is preferred to have 1-2 years of Food & Beverage experience, ideally in a fine dining environment. While knowledge about steaks (various cuts and cooking temperatures) can be beneficial, it is not mandatory. A good work ethic, organizational skills, adaptability in a fast-paced environment, and fluency in English are essential criteria for this role.

Yes, the Capa Server position at Four Seasons requires a flexible schedule, particularly the ability to work on weekends and holidays. This flexibility allows us to cater to our guests' varying needs, particularly in such a vibrant dining environment where special events and guest occupancy can fluctuate.

Working as a Capa Server at Four Seasons is unique due to our commitment to providing a world-class employee experience. You will be part of a team that values genuine connections, both with guests and fellow staff. Our inclusive culture fosters personal and professional growth, providing opportunities for development and recognition, along with exceptional benefits.

Four Seasons supports its Capa Servers through comprehensive training and development programs designed to help you master your culinary and service skills. Additionally, we promote an energizing employee culture that encourages you to be your authentic self and partake in various employee engagement events throughout the year, ensuring a fulfilling and enjoyable work environment.

When answering this question, share specific instances from your past experiences in fine dining environments. Highlight how you ensured guest satisfaction, handled challenges, and contributed to a team atmosphere. Discuss any specialties or knowledge of cuisines you possess, particularly focusing on your ability to deliver outstanding service.

Use this opportunity to demonstrate your sales techniques. Mention a specific situation where your knowledge of the menu or ability to engage guests led to an increase in sales. Emphasize the importance of making guests feel valued while enhancing their dining experience.

Explain your approach to handling difficult customers, such as staying calm, listening attentively to their concerns, and seeking to resolve the issue efficiently. Providing a satisfactory outcome along with maintaining the restaurant's standards is key when discussing this situation.

Demonstrate your knowledge of Capa's unique Spanish-influenced cuisine and its emphasis on steakhouse selections. Mention specific dishes or beverages that excite you. This shows you have researched and are passionate about what you will be serving.

Discuss your strategies for staying organized during peak times, such as creating a mental or written to-do list, delegating tasks when appropriate, and knowing when to ask for help from team members. Highlight your ability to adapt and remain focused under pressure.

Share your definition of exceptional customer service, emphasizing responsiveness, personalization, and attentiveness to guests' needs. Use examples from previous roles where you went above and beyond to provide a satisfying experience.

Talk about your experience collaborating with colleagues, sharing workload, and maintaining communication during busy periods. Highlight how teamwork and support contribute to a successful dining experience, showcasing your team spirit.

Describe the routines or practices you follow to maintain cleanliness and orderliness in your station. Emphasize your understanding of hygiene standards and your commitment to upholding them to ensure a pleasant environment for both guests and staff.

Express your enthusiasm for being part of a prestigious brand like Four Seasons and the specific appeal of working in Capa. Mention how the values of the company align with your personal values, and your excitement to contribute to the team and guest experiences.

Share both short-term and long-term goals related to your career in the hospitality field. This could include improving your service techniques, gaining deeper menu knowledge, or advancing into supervisory roles, showcasing your ambition and commitment to the industry.