Job details

Spa Receptionist

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About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus – the storied strait that links Europe and Asia – our lovingly restored, 19th-century Ottoman palace brings together Istanbul’s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city’s inimitable waterfront skyline. We’ll show you a seldom-seen side of Istanbul during your stay with us.

KEY KNOWLEDGE
•   Good command of written and spoken English
•   Superior communication and organization skills
•   Strong command of computer applications and office programs
•   A comprehensive understanding of the Spa & Fitness & Wellness environment

KEY FUNCTIONS
1.   Is very warm and welcoming when assisting guests; smiles and maintains eye contact
2.   Keeps the work area neat, clean and quiet at all times
3.   Neatly wears prescribed uniform; demonstrates proper personal hygiene and grooming
4.   Follows proper payroll procedures and adheres to SOPs and Attendance policies
5.   Modifies behavior when performance feedback is provided
6.   Communicates in a clear manner; is easily understood; listens attentively; does not interrupt others
7.   Responds properly in any hotel emergency or safety situation
8.   Utilizes log book, spa software and any scheduling chart and communicates relevant information to the staff
9.   Actively works with peers, subordinates, and supervisor to build relationships based on trust and acceptance
10.   Performs other tasks or projects as assigned by hotel management and staff; respects authority
11.   Is adaptable with his/her schedule to accommodate changing business demands and is willing to perform any additional duties as assigned by upper management, including redeployment to alternative departments/areas if required.
12.   Participates in regular staff, departmental and operational meetings.
13.   Reports maintenance deficiencies, member concerns, guest comments, glitches, etc. to assistant spa manager
14.   Knows amenities, equipment, products, treatments, packages, membership agreements, special current promotions of spa and Fitness including benefits, indications & contraindications
15.   Understands all safety procedures specific to usage of spa, pool, sauna, steam room and fitness center equipment and products
16.   Applies the qualities of discretion and maintains strict confidentiality at all times
17.   Ensures handover completed in the guest journey as per outlined standard, follows up on treatment experience, expectations and satisfaction and acts on any discrepancies. Provides a service that is responsible, spontaneous, personal and genuine
18.   Verifies that attendant staff is present and performing opening duties
19.   Organizes and schedules all guest bookings
20.   Utilizes the trace file, cashier sheets and handle the daily accounting
21.   Operates the Spa software system for spa reservations and all other Spa software functions or the ability to manage the manual spa booking system without mistakes
22.   Operates the computer, copier, fax and credit card machines, processes outgoing mail and produces all Spa reports as required by management
23.   Process all charges, sets up and handles gift certificates
24.   Orders and stocks office supplies for the desk
25.   Uses guests name appropriately in all situations
26.   Copies and distributes materials
27.   Asks guests pertinent questions, to determine their needs and preferences
28.   Up sells treatments, services and retail products with “soft sell”
29.   Ensures all decoration always looks fresh and to Standards within the Spa reception and Fitness area
30.   Is calm and patient when dealing with guests at all times
31.   Handles guest complaints and to notifies spa management
32.   Provides assistance to guests with the retail merchandise and meets/exceeds retail and spa treatment targets

Average salary estimate

$26000 / YEARLY (est.)

min

max

$22000K

$30000K

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What You Should Know About Spa Receptionist, FourSeasons Incorporated

Join the incredible team at Four Seasons as a Spa Receptionist, located on the breathtaking shores of the Bosphorus in Istanbul! At Four Seasons, we foster a culture where our people come together to create unforgettable experiences for our guests, and we’re looking for someone special to help facilitate this journey. As a Spa Receptionist, you'll be the warm welcome that every visitor treasures upon arrival, ensuring they feel right at home. Your primary responsibilities will include managing guest bookings, maintaining a professional and tidy work area, and effectively using our spa software to guarantee an exceptional guest experience. You'll be actively listening to guests, anticipating their needs, and always ready to lend a helping hand. A keen understanding of the spa and wellness environment, excellent communication skills, and a delightful personality are essential for success in this role. You'll not only assist in scheduling appointments but also have the opportunity to upsell treatments and retail products, making every interaction a chance to enhance the guest experience. To thrive here, you must be adaptable, possess superior organizational skills, and be ready to participate in enriching team meetings. If you love connecting with diverse individuals and have a genuine passion for hospitality, this position at Four Seasons promises to make a lasting impact on both your career and our guests' experiences!

Frequently Asked Questions (FAQs) for Spa Receptionist Role at FourSeasons Incorporated

What responsibilities does a Spa Receptionist at Four Seasons have?

A Spa Receptionist at Four Seasons is responsible for warmly welcoming guests, managing bookings, maintaining a tidy workspace, and utilizing spa software for reservations. You will also assist guests with inquiries, handle payments, and ensure all interactions exceed expectations, fostering an inviting atmosphere.