Accounts Receivable Analyst - (REF7768B)

The Accounts Receivable Analyst at FPI Management is responsible for a variety of tasks, including evaluating and completing move-out dispositions, correcting misapplied payments, preparing month-end financial reports, and acting as a liaison between site staff and GL accountants. This role also involves customer service elements, as you'll communicate with residents and staff professionally via phone and email.

To qualify for the Accounts Receivable Analyst role at FPI Management, candidates must have at least a high school diploma or equivalent, a valid driver's license, and a good driving record. Proficiency in English is essential, alongside strong organizational skills, attention to detail, and the ability to multitask effectively.

Accounts Receivable Analysts at FPI Management primarily use Yardi and RealPage as their core software systems. Familiarity with Google Mail and Google Drive is also beneficial, as these tools facilitate communication and documentation.

FPI Management emphasizes its HEART core values, which stand for Honesty, Excellence, Accountability, Respect, and Teamwork. As an Accounts Receivable Analyst, incorporating these values into every task and interaction is essential to maintain a professional and positive workplace culture.

At FPI Management, Accounts Receivable Analysts have access to ongoing training and development programs, enabling them to enhance their skills and advance their careers. FPI is one of the largest property management companies, so there are ample opportunities to grow within various roles in the organization.

When answering this question, you should highlight your previous roles involving financial analysis, preparing reports, and your familiarity with month-end closing processes. Share specific examples of reports you have created and how you ensured accuracy and compliance with company policies.

Discuss your methodical approach to reviewing records, cross-verifying payments against invoices, and how you document corrections in a clear and organized manner. Emphasize your attention to detail and the importance of maintaining accurate financial records.

Provide insight into your organizational skills and time management strategies, such as using task management tools, prioritizing urgent tasks, and setting reminders. Mention how you adapt to changing priorities while ensuring all deadlines are consistently met.

Highlight your communication skills, emphasizing active listening and empathy. Discuss how you strive to understand the other person’s perspective while confidently addressing the issue at hand, ensuring a resolution that satisfies both parties.

Discuss your familiarity with any property management software you have used in past roles, emphasizing how you have utilized these tools to streamline processes, improve efficiency, or solve specific challenges. If new to it, mention your willingness to learn.

Share a specific instance where you noticed a discrepancy, how you approached investigating the issue, and what actions you took to rectify it. Emphasize the importance of detail orientation and a proactive approach to problem-solving.

Explain your familiarity with Fair Housing Laws and how you incorporate compliance into your daily tasks. Discuss the tools or checklists you use to maintain compliance while managing accounts effectively.

Share your customer service philosophy, which should include responsiveness, providing clear information, and following up with clients. Discuss any techniques you use to build rapport and trust with clients.

Highlight the importance of collaboration and communication within a team. Provide an example of a successful collaboration, detailing how you contributed to the project and how teamwork helped achieve a common goal.

Express your enthusiasm for FPI Management's reputation in the industry, your alignment with the company's core values, and your eagerness to contribute to a successful team. Relate your personal career goals to the opportunities available at FPI.