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Forward Deployed Product Manager

About Fractional AI

Fractional AI builds bespoke genAI software to transform businesses. We work with customers like Zapier, Airbyte, and Change.org to build their high-impact genAI applications.

Every C-suite in the country is trying to bridge the gap between AI in theory and AI in practice. We close this gap with exceptional engineering talent and custom end-to-end AI builds (see some of our case studies to learn more)

About the role

Our customers come to us with problems they want to solve – things like make content moderation less cumbersome, make it easier to build 3rd party integrations, make customer service better and cheaper. You are responsible for turning these problems into deployed AI solutions. 

This role is part product management, part technical pre-sales, part consulting, and part strategic relationship building. As a Forward Deployed PM, you will lead dozens of 0-to-1 AI product builds for our customers and help shape the function for the next 100+ deployments.  

What you’ll do: 

  • Lead Discovery: Engage with customers to deeply understand their challenges and translate these insights into clear, actionable AI product requirements.

  • Solution Design: Partner with engineers to architect AI solutions tailored to customer needs.

  • Ensure Seamless Delivery: Oversee the end-to-end lifecycle of AI product builds, including writing PRDs, roadmapping, sprint planning, resource allocation, and ensuring timely and high-quality delivery from initial concept through to deployment and beyond.

  • Manage Customer Relationships: Act as the primary point of contact for customers, maintaining strong relationships and providing ongoing support and strategic guidance throughout the project lifecycle.

  • Own deployments end-to-end: The buck stops with you. You ensure we overdeliver for our customers.

What you bring to the table:

  • Experience as a Product Manager, Solutions Architect, or Senior Consultant. 

  • Passion to apply genAI to real problems. You are AI-curious, follow along with new launches, and are excited by the frontier of technology.

  • Technical fluency. You likely studied engineering and started your career as software engineer. You are able to go two layers deep on things like architecture diagrams and AI pipelines.

  • Customer obsession. You have experience diving deep into customer needs and translating these insights into real, creative solutions.

  • End-to-end project leadership. You are known as the person who “gets things done” and “unrelentingly reliable.” You drive cross-functional and complex projects to excellent outcomes, inspiring others towards action.

  • Tested customer relationship building. You have a track record of building trusted relationships, finding win-win opportunities and navigating conflict to successful outcomes. 

  • Low ego/ high resourcefulness. You are doer, not an armchair strategist. You are comfortable rolling up your sleeves, and you’re resilient when things get tough.

Why you should (and shouldn’t) join us 

We believe in transparency and know joining a company is a big decision. We’re not the best fit for everyone and try to be clear on what we are and what we’re not so you make the choice that’s right for you. 

Why join Fractional?

  • A front-row seat to the AI revolution: In one year at Fractional AI, you will have led many 0-to-1 genAI builds for leading companies. You will be among the handful of PMs who have deployed AI solutions across multiple industries at scale. 

  • A huge and growing problem space: Getting genAI into production is the challenge of our time – with legacy consulting firms already driving several billion dollars per year on genAI advising revenue. Most offerings on the market don’t meet the need – they are one size fits all product solutions or advising services without the engineering team to deliver. We offer the engineering talent to meet the need. 

  • A team of veteran founders: The team is built from multi-time founders and co-founded by Travis May, former CEO of LiveRamp and founder + former CEO of Datavant. 

Why shouldn't you join Fractional?

  • We are unapologetically building an engineering-first culture. This is how we build the team to meet the moment. We overdeliver for our clients by crafting a culture that enables the best engineers to thrive.

  • We are a professional services business. Building for clients and their customers is distinctly different from building for your own product’s customer or users. It’s not for everyone. 

  • We are in-person. We’re committed to building an in-person team in San Francisco. This enables us to learn faster together. For the right person, this is a pro, not a con, but it’s non-negotiable. 

Snapshot of your first 30 days: 

  • You’ve jumped into your first customer projects. 

  • You have led discovery, deeply understanding the Customer’s needs and translating that into what we should build.

  • You are leading daily sprints, debating with your Tech Lead partner, and serving as the trusted go-to for the customer 

  • You have led high-stakes meetings, like product demos for our customers’ C-Suite

  • You have been part of all things Fractional AI – from our monthly Happy Hour to our weekly Project Lunch and Learns.

Our Values

We overdeliver.

We overuse AI. 

We “over engineer” the culture. 

Location

San Francisco, CA (4 days in-person, Fridays remote)

Benefits

🏦 Competitive Compensation Package: Attractive salary aligned with your experience and skills.

📈 401k with Matching: Invest in your future with our company-matched retirement plan.

🌴 Unlimited PTO: Take the time you need to relax and rejuvenate.

🏥 Exceptional Medical, Dental, and Vision Coverage: Comprehensive health benefits to keep you and your family healthy.

🚑 Health FSA: Manage out-of-pocket health expenses effectively.

🚌 Commuter Benefits: Make your travel to work easier and more affordable.

🏥 Life Insurance: Providing peace of mind for you and your loved ones.

🎉 Team Events and Activities: Regular events to build camaraderie and a strong team spirit.

Ready to join us?

Average salary estimate

$125000 / YEARLY (est.)
min
max
$100000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Forward Deployed Product Manager, Fractional AI

Are you ready to dive into the exhilarating realm of AI as a Forward Deployed Product Manager at Fractional AI? Nestled in vibrant San Francisco, Fractional AI specializes in creating bespoke generative AI solutions for renowned clients like Zapier and Change.org. As a Forward Deployed PM, you'll be at the forefront of transforming client challenges into innovative AI products. You'll lead discovery sessions to pinpoint customer needs, collaborate with brilliant engineers to design custom solutions, and manage the entire lifecycle of AI deployments from inception to execution. This role is a perfect blend of product management, consulting, and relationship building, allowing you to showcase your technical fluency and customer obsession. If you're someone who thrives in dynamic environments, has a passion for making AI accessible, and a proven track record of turning ideas into reality, then we want to hear from you! Join us in shaping the future of AI while working closely with a team of seasoned founders and talented professionals. Here, you'll have the opportunity to lead numerous AI initiatives that address the pressing challenges of today’s businesses. Whether you are developing content moderation systems or enhancing customer service, your contribution will directly influence our clients’ success. So, if you're excited about pioneering next-gen AI applications, this is the place for you to shine. Together, let's bridge the gap between AI theory and practice at Fractional AI!

Frequently Asked Questions (FAQs) for Forward Deployed Product Manager Role at Fractional AI
What are the responsibilities of a Forward Deployed Product Manager at Fractional AI?

As a Forward Deployed Product Manager at Fractional AI, you'll wear multiple hats including leading customer discovery sessions to identify challenges, collaborating on AI solution designs with engineering teams, overseeing project lifecycles, and ensuring seamless delivery of AI products. Your role will also involve fostering strong relationships with clients and providing strategic guidance throughout each project.

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What qualifications are required to be a Forward Deployed Product Manager at Fractional AI?

To be a successful Forward Deployed Product Manager at Fractional AI, candidates should have experience as a Product Manager, Solutions Architect, or in Senior Consulting roles. A strong technical background, ideally with a degree in engineering or software development experience, is essential. Passion for generative AI and a knack for customer relationship building are key attributes for this role.

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How does the role of Forward Deployed Product Manager differ from traditional product management at Fractional AI?

The Forward Deployed Product Manager role at Fractional AI combines product management with elements of consulting and technical pre-sales. Unlike traditional product management which may focus solely on internal product development, this position emphasizes direct engagement with customers to tailor AI solutions to their specific needs, requiring a more hands-on approach and adaptability.

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What type of projects will a Forward Deployed Product Manager work on at Fractional AI?

A Forward Deployed Product Manager at Fractional AI will lead various 0-to-1 AI product builds that address real-world client challenges. Projects may range from developing innovative content moderation tools to creating efficient customer service solutions. The role is dynamic, with projects tailored to the specific requirements of leading organizations across multiple sectors.

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What is the work environment like for Forward Deployed Product Managers at Fractional AI?

The work environment for Forward Deployed Product Managers at Fractional AI is collaborative and engineering-focused, fostering a culture conducive to innovation. The role requires in-person collaboration in San Francisco, promoting teamwork and fast-paced learning while also offering remote flexibility on Fridays. This setting is perfect for those who thrive in hands-on, team-oriented environments.

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Common Interview Questions for Forward Deployed Product Manager
Can you describe your experience leading discovery sessions as a Forward Deployed Product Manager?

In responding to this question, highlight specific instances where you engaged with clients to understand their needs deeply. Explain how you translated these insights into actionable product requirements, showcasing your analytical and communication skills.

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How do you ensure successful delivery of AI product builds?

Outline your approach to managing the project lifecycle, from writing PRDs to sprint planning. Emphasize your leadership skills and any methodologies you employ to keep teams aligned and projects on track, showcasing your ability to adapt and solve problems as they arise.

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What steps do you take to maintain strong customer relationships?

Discuss your strategies for building trust with customers, including regular communication, setting expectations, and proactively addressing concerns. Provide examples of how you have successfully navigated conflicts or challenges in past projects.

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How do you approach technical challenges when designing AI solutions?

Share your problem-solving techniques and how you collaborate with engineers to find optimal solutions. Mention your technical fluency and ability to comprehend complex architectures, emphasizing your commitment to delivering tailored solutions for clients.

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What experience do you have in managing cross-functional teams?

Highlight specific examples of how you've led diverse teams, focusing on how you motivate team members and ensure effective communication across all functions. Detail any tools or strategies you use to enhance collaboration within cross-functional settings.

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Can you give an example of a successful AI product you led from idea to execution?

Prepare to walk through a project where you played a key role, detailing your contributions from discovery to deployment. Discuss any challenges faced and how you overcame them, showcasing your leadership and project management skills.

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How do you stay updated with the latest trends in AI and technology?

Discuss your methods for keeping current, whether through industry journals, online courses, or networking with peers. Emphasize your genuine passion for AI and commitment to continuous learning, which is vital for a role like the Forward Deployed Product Manager.

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What is your approach to gathering customer feedback post-deployment?

Describe how you solicit and analyze customer feedback, using it to iterate and improve the AI solutions provided. Emphasize the importance of ongoing support and how it aligns with Fractional AI’s focus on customer satisfaction.

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Why do you want to work at Fractional AI?

Craft a response that demonstrates your knowledge of Fractional AI's mission and your enthusiasm for working in an engineering-first culture focused on impactful AI solutions. Highlight how your values align with the company's goals.

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What qualities do you believe are essential for a Forward Deployed Product Manager?

Discuss characteristics such as adaptability, technical fluency, a customer-centric mindset, and strong leadership skills. Illustrate how these qualities have helped you succeed in previous roles, making you an ideal fit for Fractional AI.

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Full-time, hybrid
DATE POSTED
December 22, 2024

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