Director, Product Management - Payroll Products

As the Director of Product Management at Cast & Crew, your key responsibilities include defining and executing the product strategy for our next-generation Time Keeping platforms, driving roadmap priorities across various entertainment sectors, and leading a team of Product Managers focused on enhancing user experience through effective UX design systems. You'll collaborate with multiple departments to ensure that our products meet market needs and oversee the delivery of timely and impactful solutions.

To be considered for the Director of Product Management position at Cast & Crew, you should have a minimum of 7 years of product management experience within B2B SaaS, ideally in HR or Workforce Management. Proven expertise in UX design systems, strategic planning, and strong analytical skills are also essential. Prior experience leading product teams and familiarity with the entertainment industry's nuances will provide a competitive edge in this fast-paced role.

At Cast & Crew, we value the growth of our employees and offer various pathways for career advancement. As a Director of Product Management, you will not only lead your current responsibilities but also have opportunities to expand into additional workflow pillars. We support continuous learning initiatives and provide a collaborative environment that empowers you to develop your skills and take on more significant challenges as you progress in your career.

Company culture at Cast & Crew is family-oriented, fostering a supportive and inclusive environment. Leaders are encouraged to be decisive and value user-centered design principles, tackling complex challenges collaboratively. As a Director, you will work with passionate professionals who share a vision of revolutionizing the entertainment industry. Our culture emphasizes teamwork, creativity, and a proactive approach to problem-solving, ensuring that every team member feels valued.

Success for the Director of Product Management at Cast & Crew is measured through various performance metrics, including customer adoption and satisfaction (e.g., Customer Effort Score and NPS), the acquisition of new customers in the US and Canada, delivery of committed product releases each quarter, and the timely execution of strategic initiatives. These metrics help us gauge the impact of your efforts in leading product development and enhancing user experiences.

In answering this question, you should emphasize your relevant experience, detailing specific products you've managed, and showcase how you collaborated with cross-functional teams to drive success. Highlight any models you've used for product strategy and how you measured outcomes, focusing on your contributions to B2B SaaS frameworks.

Discuss your decision-making process and frameworks you apply, such as the MoSCoW method. Explain how you consider user feedback, market research, and strategic alignment while ensuring that the most critical features are prioritized to meet customer needs while maintaining operational efficiency.

Explain your philosophy on UX design, detailing how you collaborate with UX designers and incorporate user feedback through various testing methods. Illustrate how you advocate for user-centered design in product decisions to enhance usability and customer satisfaction, providing examples of successful implementations.

Be prepared to share a specific situation where you faced difficulties, detailing your thought process and actions taken to resolve the issue. Highlight how you involved your team and stakeholders and the outcome of your initiative to demonstrate your problem-solving and leadership abilities.

Discuss your methods for collecting customer feedback, such as surveys, user interviews, or analytics tools. Explain how you analyze this information and integrate insights into your product roadmap to ensure that customer needs are continually met and aligned with business objectives.

Identify key performance indicators relevant to product management, such as user adoption rates, customer retention, and NPS. Explain why these metrics are essential in understanding product performance and how you employ them to track progress and make data-driven decisions.

Share examples of how you foster relationships with other departments such as engineering, marketing, and sales to ensure alignment and collaboration. Provide specific instances when effective communication helped achieve a shared goal, illustrating your skills in facilitating teamwork.

Be prepared to outline a scenario where data analysis influenced your decision-making process. Describe what metrics you analyzed, the insights gained, and how those insights led to a strategic decision that positively impacted the product's success.

Discuss your strategies for staying informed on industry trends, such as attending conferences, participating in webinars, and engaging with online communities or professional networks. Emphasize how you leverage this knowledge to drive innovation and adapt your strategies accordingly.

Describe your leadership approach, focusing on how you empower and inspire your team. Clarify how you balance tactical execution with strategic vision and provide examples of how you've fostered a culture of collaboration, accountability, and creativity within your team.