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Senior Billing Specialist

Job DescriptionReporting to the Billing Supervisor, the Senior Billing Specialist will be responsible for the assigned region’s Billing processes, Legal team support, High Touch Client Deliveries and oversight of region’s billing and billing adjustments. This position will require strong knowledge of our systems, policies and an analytical mindset.The Senior Billing Specialist will be highly analytical with strong systems skills and possess the ability to work with case workers, IT, Invoice Delivery and Collections, and other cross functional partners to ensure successful expense recovery and reporting.This position will cover the West Coast region and flexibility to this time-zone's business hours will be required.How will you make a difference as a Senior Billing Specialist at Fragomen?• Provide timely and accurate reports, specifically billing, invoice delivery, and other reports to Billing Supervisor.• Identify key areas of efficiency opportunities, raise with management and assist with implementation.• Create necessary and effective reports and related management reports for practices and finance, using SAP BI, Tableau, Elite 3e, Excel.• Set a calendar of daily, weekly, monthly reports as they relate to Billing, Invoice Delivery, etc.• Institutionalize quality focus on all activities, continuous improvement and process improvement ideas and projects.• Track personal targets set forth by Billing Manager• Support US billing and legal teams by providing tools to effectively manage and increase efficient Bill Items creation, e.g. pointing out possible over- and underbilling.• Hold monthly Partner status meetings in assigned region. Make recommendations on how to clear aged items, be clear on areas needing their support, offer our support for ongoing training.• Assist with team training for new hires based on documented protocols.Leverage your valuable skills and experience to make an impact at Fragomen:• Minimum 3-5 years in a Professional Services background• Advanced Excel skill is a must have.• Experience with LEDES files and e-billing portals.• Strong BI tool usage (Tableau or Microsoft Power BI) is an advantage.• Experience in financial systems is preferred.• Strong business acumen and financial literacy.• A resourceful problem solver when resources are scarce, and information is incomplete.• Strong understanding of process and operations in a fast-paced business environment.• Strong leadership, team building and interpersonal skills. Demonstrated ability to partner productively in cross-functional capacity.• Ability to recognize patterns and propose process changes where appropriate.• Strong quantitative analysis skillset, with the ability to analyze high volume data, interpret and explain complex financial data and provide recommendations for path forward.• Prior experience with work in progress and revenue recognition.• Prior experience in training and/or mentorship programs

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$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Senior Billing Specialist, Fragomen

Are you ready to take your billing expertise to the next level? Fragomen is searching for a Senior Billing Specialist to join our dynamic team in Phoenix, AZ. Reporting directly to the Billing Supervisor, you will play a critical role in managing the billing processes for our West Coast region clients. Your analytical skills and strong systems knowledge will enable you to support the legal team, oversee billing adjustments, and ensure smooth client interactions. In this role, you'll be responsible for producing accurate and timely billing reports while identifying areas where efficiency can be improved. By collaborating with case workers, IT, and other cross-functional partners, you will help drive successful expense recovery and enhance our overall billing strategy. This is not just about numbers; it's about making a real difference in our operations and client satisfaction. Your ability to analyze complex financial data and craft effective reports using tools like SAP BI and Tableau will be essential. We value continuous improvement, so your insights on how to streamline processes will be welcomed. If you thrive in a fast-paced environment and enjoy collaborating with different teams to achieve common goals, then this Senior Billing Specialist position at Fragomen could be your next big opportunity!

Frequently Asked Questions (FAQs) for Senior Billing Specialist Role at Fragomen
What are the main responsibilities of a Senior Billing Specialist at Fragomen?

The Senior Billing Specialist at Fragomen is responsible for managing the billing processes for the West Coast region, generating accurate reports, supporting legal teams, and overseeing billing adjustments. You'll collaborate with various teams to ensure successful expense recovery while continuously seeking opportunities for efficiency improvements.

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What qualifications are required for the Senior Billing Specialist position at Fragomen?

Candidates for the Senior Billing Specialist role at Fragomen should possess a minimum of 3-5 years in a professional services environment, advanced Excel skills, and familiarity with LEDES files and e-billing portals. Additionally, strong business acumen, financial literacy, and experience with BI tools like Tableau or Microsoft Power BI are advantageous.

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How does a Senior Billing Specialist contribute to process improvement at Fragomen?

In the Senior Billing Specialist role at Fragomen, you will identify key areas for efficiency, suggest improvements, and implement new processes. Your ability to analyze patterns and propose changes will lead to more streamlined billing practices and ultimately enhance client satisfaction.

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What tools are used by a Senior Billing Specialist at Fragomen?

The Senior Billing Specialist at Fragomen utilizes various tools including SAP BI, Tableau, and Elite 3e to create and manage reports. Proficiency in these tools is crucial for producing accurate billing data and supporting efficient invoice delivery.

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What skills are essential for a successful Senior Billing Specialist at Fragomen?

To excel as a Senior Billing Specialist at Fragomen, you will need strong analytical skills, expertise in financial data interpretation, leadership abilities, and excellent interpersonal skills. Resourcefulness in solving problems and a proactive approach to collaboration are also vital for success.

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Common Interview Questions for Senior Billing Specialist
Can you describe your experience with billing processes in a professional services environment?

When answering this question, emphasize your previous roles where you managed billing processes. Highlight specific achievements, such as improving efficiency or reducing billing errors, and mention the tools and systems you've used.

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How do you prioritize tasks when managing multiple billing projects?

Explain your strategy for prioritizing tasks, such as creating a task list or using project management tools. Share an example of how you successfully managed competing deadlines while ensuring accuracy and client satisfaction.

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What strategies do you use to ensure the accuracy of billing reports?

Discuss your attention to detail and any verification processes you employ, such as cross-referencing data or employing checklists. Share an instance where your thoroughness directly contributed to error reduction in billing.

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How do you handle discrepancies in billing disputes with clients?

Talk about your conflict resolution skills, including how you communicate with clients to understand their concerns and your approach to resolving issues. Provide an example of a successful outcome from a past dispute.

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What BI tools have you used, and how have they impacted your billing processes?

Share your experience with BI tools like Tableau or SAP BI, focusing on specific projects where you leveraged these tools to generate insights, improve reporting efficiency, or drive data-driven decisions.

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How do you approach continuous improvement in billing operations?

Discuss your proactive approach to identifying inefficiencies and suggest improvements based on data analysis. Provide examples of processes you've streamlined or innovations you've implemented in past roles.

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What is your experience in training or mentoring others in billing practices?

Highlight your experience in training team members or new hires about billing practices and systems. Share methods you've used, such as creating training manuals or conducting hands-on workshops, to enhance training effectiveness.

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Describe a challenging billing situation you've faced and how you resolved it.

Share a specific example that reflects your problem-solving skills. Describe the context, the actions you took to address the challenge, and the successful outcome that resulted from your efforts.

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How do you stay current on industry best practices in billing?

Discuss your commitment to professional development, mentioning resources such as webinars, workshops, industry publications, or networking with professionals. Highlight how you've applied current trends to improve practices at your workplace.

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Why are you interested in the Senior Billing Specialist position at Fragomen?

Express your enthusiasm for the company and the role by aligning your values and skills with Fragomen's mission. Share what excites you about contributing to their billing processes and how you see yourself making a positive impact.

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Full-time, on-site
DATE POSTED
December 23, 2024

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