Customer Support Representative - Front Desk Manager

As a Customer Support Representative, your primary role involves greeting students, answering general inquiries about their accounts, and providing information on studio activities. Your organization skills will be vital as you manage and maintain accurate information to assist both clients and staff effectively.

To shine as a Customer Support Representative at Fred Astaire Dance Studios®, you should possess exceptional customer service skills, strong verbal and written communication abilities, and excellent organizational capabilities. Prior experience in customer support would be beneficial, but a positive attitude and eagerness to learn are equally important.

The work environment at Fred Astaire Dance Studios® is vibrant and filled with high energy. Our studios prioritize a positive atmosphere where kindness, warmth, and teamwork are central to everyday interactions, ensuring you enjoy your time while making a difference in the lives of our students.

Yes! Fred Astaire Dance Studios® offers the best initial and ongoing professional training in the industry. You will have access to expert programs designed to develop your business skills, ensuring you feel confident and supported as you grow within the role.

Fred Astaire Dance Studios® believes in nurturing talent and facilitating professional growth. As a Customer Support Representative, you will have various pathways for advancement, including opportunities to move into management roles or even pursue studio ownership.

When answering this question, share a specific example where you went above and beyond for a customer. Highlight your problem-solving skills, empathy, and how your actions contributed to a positive outcome.

You could answer this by explaining your time management techniques, such as prioritizing tasks, utilizing to-do lists, and staying organized to ensure you meet the needs of clients while maintaining high service levels.

Discuss the importance of active listening and adapting your communication style to meet the client's needs. You can also mention how showing genuine interest in their experiences can help establish a strong connection.

Share your approach to remaining calm, empathizing with the customer, and focusing on finding a solution. Being able to de-escalate tensions through effective communication is key in such situations.

Express your passion for helping others improve their lives through dance. Highlight your excitement about being part of a community that values kindness and personal growth, and discuss how this aligns with your professional goals.

You could mention the use of digital tools, spreadsheets, or customer management systems that help you organize and retrieve information quickly. Stress the importance of attention to detail in maintaining accuracy.

Talk about how you assess the urgency and impact of tasks. A practical method could be sorting tasks based on deadlines and the potential impact on customer satisfaction.

Detail your experience working collaboratively with others. Share how you communicate openly, support teammates, and work together to maintain a positive studio environment—that camaraderie is essential in a dance studio setting.

You can emphasize the importance of open communication and conflict resolution skills. Sharing specific techniques, such as facilitating a discussion to find common ground, can demonstrate your readiness to address issues proactively.

You should express that a Customer Support Representative is vital in creating welcoming experiences for students, fostering a community spirit, and ensuring operational efficiency. Your role directly influences how clients perceive and engage with the studio.