Job details

Community Manager

Fuel Cycle is currently seeking a Manager to join our Community Management team. As a Manager, you will run the day to day logistics of Market Research Online Communities (MROC) for our Fortune 500 clients across a variety of industries. In addition, you will be managing & mentoring junior team members. The ideal candidate has a passion for technology with an intellectual curiosity about customer engagement and brand marketing strategy. They are creative, detail oriented, a problem solver, and an expert multi-tasker. They are also comfortable dealing with clients, previous experience with client relations is required. The role offers a strong career path along with a learning environment where you will expand your market research knowledge and develop your product operations and leadership skills. Reporting to the Community Management team director, you will work with the Product, Customer Success, and Research & Insights teams to ensure clients are deriving the full value from their community by engaging members and monitoring community health.

How You'll Make An Impact:

Client Onboarding: Train new clients on our proprietary software platform and manage and monitor the process of setting up their new community.
Project Management: Manage time efficiently to coordinate and execute project components for multiple projects at a time. Be able to prioritize and communicate effectively while remaining flexible to changing client needs.
Content Creation: Write strategically engaging content tailored to your community audience.
Member Engagement through Moderation: Engage with community members on a daily basis.
Member Management: Keep track of community health metrics by way of managing member accounts and their interactions in the space.
Recruitment: Become trained on how to recruit members into a community. You will work with outside vendors and your internal team to make sure you are filling your community with the right group of people.
Product Liaison: Continually communicate any technical issues or bugs to the engineering team while also being able to suggest ways to strategically innovate and improve our platform. Participate in beta testing new product releases.
Forward-Focus: Monitor research trends, platforms, and technologies. Become a student of online communities and research, share your knowledge, and gain competitive insight. Personally accountable for helping FUEL CYCLE by Passenger… every employee has 1-2 annual goals to support or improve stated initiatives.
General administration: Duties, as requested.

You'll Be Successful If You Have:

Bachelor’s or Master’s degree in a related field
2+ years’ experience in a related field
Management experience with either a direct report or internship program
Previous experience with client relations
Strong attention to detail and ability to prioritize tasks and contribute to multiple projects simultaneously
Self-motivated, flexible, and organized
Capable of working independently and within teams
Excellent interpersonal, problem-solving, and project management skills
Excellent verbal and written communication skills – an eye for proofreading and grammar is a must
Internet and technology savvy with an understanding of chat rooms, blogs, social networking sites, and consumer communities and a passion for the space
Proficiency in Excel, PowerPoint, and Outlook is required. Adobe Creative Suite experience is a plus.