Job details

Operations Team Lead

About Us:
Future Express is a leading logistics and supply chain solutions provider specializing in freight forwarding, customs clearance, and end-to-end supply chain management. With a commitment to excellence and innovation, we empower businesses to optimize their operations and achieve success in an ever-evolving global market.

We are seeking a dynamic Operations Team Lead to join our team and drive operational efficiency across our logistics and supply chain processes.

Key Responsibilities:

Team Leadership:

Lead and mentor a team of operational staff, fostering a collaborative and performance-driven culture.
Oversee daily operations, ensuring that tasks are completed efficiently and meet company standards.
Conduct regular team meetings to communicate goals, performance metrics, and areas for improvement.

Operational Management:

Manage and streamline end-to-end logistics and supply chain processes, including freight forwarding, import/export operations, and customer delivery timelines.
Ensure compliance with international trade regulations, customs requirements, and company policies.
Develop and implement operational strategies to improve efficiency and reduce costs.

Performance Monitoring:

Analyze key performance indicators (KPIs) to identify areas of improvement and drive operational excellence.
Prepare detailed reports on operational activities, performance metrics, and process improvements.

Customer Focus:

Collaborate with clients to understand their needs and ensure timely resolution of issues.
Ensure high levels of customer satisfaction by maintaining efficient and reliable operations.

Cross-Functional Coordination:

Work closely with other departments such as Sales, Finance, and Customer Service to align operational activities with company objectives.
Coordinate with external stakeholders, including suppliers, vendors, and regulatory bodies, to maintain smooth workflows.

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
7-10 years of experience in logistics, supply chain, freight forwarding, or import/export industries, with at least 2 years in a team leadership role.
Strong understanding of logistics operations, international trade regulations, and customs processes.
Proven ability to lead and inspire teams, driving accountability and high performance.
Excellent organizational and problem-solving skills, with a results-driven approach.
Proficient in MS Office Suite and logistics management systems (LMS).
Strong communication skills in written English.

What You Should Know About Operations Team Lead, Future Express

At Future Express, we pride ourselves on being trailblazers in the logistics and supply chain industry, and we're on the lookout for an exceptional Operations Team Lead to join our vibrant team. If you're passionate about enhancing operational efficiency, mentoring teams, and driving superior service in freight forwarding and logistics, this opportunity is for you. In this role, you'll lead a dedicated team of operational staff and play a crucial part in ensuring that our day-to-day operations run smoothly. You’ll oversee everything from managing compliance with international trade regulations to ensuring timely deliveries that keep our clients satisfied. Your knack for analyzing key performance indicators will help you spot improvement areas, and your leadership will foster a culture where high performance thrives. You’ll collaborate closely with clients to meet their unique needs and work with other departments to align our operations with the company’s objectives. At Future Express, we value innovation and excellence, and as our Operations Team Lead, you'll contribute significantly to our mission of empowering businesses globally. So, if you have a robust background in logistics or supply chain management and at least two years of leadership experience, let’s transform the logistics landscape together!

Frequently Asked Questions (FAQs) for Operations Team Lead Role at Future Express

What responsibilities does an Operations Team Lead at Future Express have?

The Operations Team Lead at Future Express is responsible for leading and mentoring a dynamic team of operational staff, managing end-to-end logistics processes, and ensuring compliance with international trade regulations. This role involves conducting regular team meetings, analyzing key performance indicators, and collaborating with various departments to align with company objectives.