Supervisor Technical Services CityWalk

As a Supervisor of Technical Services at Universal Studios Hollywood, your key responsibilities include overseeing the daily operations of the Maintenance department, managing a team of approximately fifteen employees, and ensuring the maintenance of physical plant assets. You'll standardize operations for efficiency, keep detailed maintenance records, and comply with safety regulations, all while providing guidance and support to your team.

To apply for the Supervisor of Technical Services position at Universal Studios Hollywood, you should have 5-7 years of demonstrated experience in facilities supervision and plant operations. A strong knowledge of facility life/safety systems, effective communication skills, strong organizational abilities, and a passion for exceptional guest service are also essential qualifications for success in this role.

Universal Studios Hollywood is committed to the professional development of its employees. As a Supervisor Technical Services, you will receive robust training and mentoring to advance your skills and leadership capabilities. The company fosters a culture that encourages continuous learning and growth, allowing you to take advantage of numerous apprenticeship programs and educational benefits for your career development.

As a Supervisor of Technical Services at Universal Studios Hollywood, you can expect a dynamic and engaging environment where teamwork and collaboration are paramount. The company values diversity and inclusivity, creating a workplace culture that is supportive and vibrant, allowing you to thrive while making a real impact on the guest experience.

As a Supervisor Technical Services at Universal Studios Hollywood, you will enjoy a range of employee benefits, including competitive hourly pay within the range of $25-$30, comprehensive health insurance (medical, dental, and vision), a 401(k) plan, paid leave, tuition reimbursement, and a host of discounts and perks tailored to enhance your overall work-life balance.

When managing a team as a Supervisor Technical Services, it's crucial to establish clear communication channels and set defined performance objectives. I believe in empowering my team by providing ongoing training and support while encouraging feedback to foster a collaborative environment. This approach ensures everyone feels valued and motivated to contribute to the team’s success.

In my previous roles, I have gained extensive experience with facility life/safety systems, including fire alarms and fire sprinkler systems. I have implemented safety protocols and conducted regular safety audits to ensure compliance with regulations. I understand the importance of maintaining these systems to protect both employees and guests and would prioritize their upkeep in the Supervisor Technical Services role.

To ensure efficiency in maintenance operations, I prioritize regular training for the team, set up preventive maintenance schedules, and regularly review operational processes. Utilizing maintenance management software like MAXIMO can aid in tracking service activities and resource allocation, helping the team stay organized and focused on core responsibilities.

When operational issues arise during daily maintenance, I would first assess the issue's impact and prioritize it accordingly. Communication is key, so I would inform the affected stakeholders while quickly mobilizing team resources for resolution. I believe in a proactive approach, so documenting and analyzing these incidents aids in preventing similar situations in the future.

My approach to coaching and mentoring involves setting clear expectations and providing regular feedback. I believe in fostering personal connections, understanding each team member's strengths and areas for improvement, and tailoring my mentoring style to meet their individual needs. This creates a supportive environment where employees can grow and excel in their roles.

For successful project management in the Supervisor Technical Services role, I would employ a detailed planning approach, setting clear timelines and delegating tasks based on team strengths. Regular progress check-ins and open lines of communication throughout the project ensure that any obstacles can be quickly addressed, leading to successful outcomes.

In a fast-paced environment like CityWalk, I prioritize tasks based on urgency and impact on guest experience. I utilize a matrix approach to categorize tasks, focusing first on those that require immediate attention and then planning for preventive maintenance to avoid future issues. Effective delegation among team members also plays a critical role.

In my previous job, I recognized that our response times to maintenance requests were often delayed. I initiated a weekly review of pending requests with the maintenance team, identifying common issues and developing a streamlined response protocol. As a result, our team improved response times by 30%, which enhanced overall guest satisfaction.

Safety is paramount in supervising maintenance teams. I ensure that all safety protocols are followed by leading by example, conducting regular safety briefings, and providing necessary training for all team members. I believe fostering a culture of safety can prevent accidents and ensure compliance with regulations while maintaining a productive work environment.

Communicating with higher management about maintenance operations involves providing concise and accurate reports that detail performance metrics, challenges faced, and proposed solutions. I ensure that I maintain an open dialogue with management, offering updates on ongoing projects or any issues that require their input, fostering a transparent and collaborative working relationship.