Job details

Partner Success Manager

PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions and verifications are delivered on time and without error.

About the Role:

We are looking for a Partner Success Manager to create long-term, trusting relationships with our customers. You will oversee a portfolio of health system, patient engagement and pharma partner accounts. You will focus on building and maintaining client relationships, identifying growth opportunities, and ensuring timely and successful delivery of our solutions.

In this role, you will liaise with cross-functional internal teams (Customer Success, Marketing, Product, and Sales) to improve the overall customer experience. If you are skilled at account management, understand consumer behavior, and excel in meeting sales goals, we’d like to meet you. Please note, the preferred locations for this role are in Research Triangle, NC, Atlanta, GA, Charlotte, NC, or Nashville, Tennessee.

Your Responsibilities:

Manage a portfolio of health system, patient engagement and pharma partner accounts

Serve as the lead point of contact for assigned customer accounts

Build and maintain strong, long-lasting client relationships

Ensure successful implementation of contracts to maximize profits

Ensure the timely and successful delivery of solutions according to customer needs and objectives

Develop trusted advisor relationships with customer stakeholders and executive sponsors

Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders

Present goals, data against those goals and formulate action plans with the account to successfully implement those action plans

Drive implementation of revenue with existing clients and identify areas of improvement to meet quotas

Forecast and track key account metrics (e.g., quarterly volume and revenue results).

Prepare reports on account status and performance.

Collaborate with the sales team to identify and grow opportunities within the territory.

Address challenging client requests or escalations as needed

Convey client and market feedback to senior management to enlighten new product opportunities and feature development

Ensure customers are informed of product updates and feature releases

Qualifications:

Education:
- Bachelor’s degree in Business Administration or a related field
Experience:
- 5+ years of experience in a Customer Success or Account Management role with customer retention or growth goals
- Experience managing enterprise-level accounts
- Has worked for or sold into health systems
Skills:
- Exceptional communication, negotiation, and presentation skills
- Expertise with CRM software (e.g., Salesforce) and Microsoft Office Suite
- Demonstrated ability to achieve account growth goals and build strategic partnerships
- Proven ability to manage multiple complex accounts while maintaining attention to detail

DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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CEO of DoseSpot

Josh Weiner

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What You Should Know About Partner Success Manager, DoseSpot

Are you ready to take on an exciting challenge with DoseSpot as a Partner Success Manager? In this dynamic role, you'll be at the forefront of enhancing the relationship between our innovative electronic prescribing software and our valued customers. As a member of our rapidly growing team, you'll oversee a portfolio that includes health systems, patient engagement, and pharma partners. You'll be instrumental in building long-term, trusting relationships while ensuring the timely delivery of our solutions. Your day-to-day will involve liaising with cross-functional teams such as Customer Success, Marketing, Product, and Sales to provide an unparalleled customer experience. With over 5 years of experience in Customer Success or Account Management under your belt, you're skilled at meeting sales goals and managing enterprise-level accounts. You excel in communication, negotiation, and presentation, especially in the healthcare context. Join DoseSpot, where you can capitalize on strong market trends and make a significant impact in the healthcare landscape. With our commitment to improve prescribing and insurance verification processes, you’ll help us ensure that mission-critical solutions are delivered accurately and efficiently to healthcare providers. If you're looking for a rewarding opportunity where your skills can shine and contribute to great customer outcomes, we'd love to meet you!

Frequently Asked Questions (FAQs) for Partner Success Manager Role at DoseSpot

What are the responsibilities of a Partner Success Manager at DoseSpot?

As a Partner Success Manager at DoseSpot, your primary responsibilities include overseeing a diverse portfolio of accounts, which consists of health systems, patient engagement entities, and pharma partners. You'll build and maintain effective client relationships while ensuring the timely delivery of our electronic prescribing and verification solutions. Additionally, you will collaborate closely with internal teams to improve the customer experience and communicate progress on initiatives to stakeholders.