SCITLS Quality Assurance & SLA Lead

As the SCITLS Quality Assurance & SLA Lead at GDIT, your core responsibilities include managing a team of auditors, leading quality control initiatives, and ensuring compliance with established quality standards. You will document service challenges, coordinate corrective actions, and report findings to the corporate level. Additionally, your role involves maintaining the Quality Control Plan and conducting operational oversight meetings to capture trends and ensure program awareness.

To qualify for the SCITLS Quality Assurance & SLA Lead position at GDIT, candidates must possess a BA/BS degree or equivalent and have at least five years of related experience in quality assurance. A Top Secret security clearance with SCI eligibility is essential. Experience in Corrective and Preventive Action (CAPA) methodologies and quality analysis will also be beneficial in this role.

Candidates can demonstrate their expertise for the Quality Assurance & SLA Lead role at GDIT by showcasing their experience in leading quality assurance teams, familiarity with quality control processes, and their ability to document and manage service-level agreements effectively. Providing examples of past projects and any certifications related to quality assurance will also reinforce the candidate's qualifications.

At GDIT, the SCITLS Quality Assurance & SLA Lead position comes with numerous growth opportunities. Employees have access to professional development, including paid education and certifications. With a focus on internal mobility, GDIT encourages career advancement while supporting a balanced life through flexible work options and generous paid time off. This environment nurtures continual learning and leadership.

The SCITLS Quality Assurance & SLA Lead position at GDIT is unique due to its direct impact on national security through contributions to USSTRATCOM. Working closely with various defense agencies, this role requires a proactive approach to maintaining and improving quality standards that support critical operations. Additionally, the collaborative workplace culture fosters an environment where innovation and technology grow hand-in-hand with mission objectives.

When answering this question, highlight your leadership experience and provide specific examples of how you've managed a team effectively. Discuss any frameworks or methodologies you have implemented to ensure quality standards are met and how you motivated your team to achieve these goals.

To answer this question effectively, describe your approach to identifying issues, documenting them, and coordinating with relevant stakeholders to enact corrective actions. Provide examples of past situations where you've successfully implemented corrective and preventive actions.

When discussing compliance with quality standards, outline the processes you use to monitor adherence, such as regular audits, reporting systems, and team training. Mention any tools or software you have used to track compliance metrics.

This is a great opportunity to showcase your problem-solving skills. Describe the issue in detail, your thought process in approaching the solution, and the outcome. Emphasize collaborative efforts and any lessons learned from the experience.

In your response, explain the documentation processes you implement, including logging activities, identifying points of contact, and methods for ensuring that data is accurately captured for reporting. Highlight any specific tools or templates you use to maintain thorough records.

Discuss your communication style and strategies, such as regular meetings, feedback sessions, and collaborative tools. Provide specific examples of how effective communication has led to improved team performance and project outcomes.

When addressing this question, elaborate on any experience you have with automated reporting systems, including specific software or dashboards. Discuss how these tools have contributed to efficiency and better decision-making in your previous roles.

Explain your prioritization technique, which could include assessing tasks based on urgency and impact. Provide examples of how you've adapted to changing priorities and managed multiple responsibilities without sacrificing quality.

Highlight your understanding of risk management principles and how you integrate them into quality assurance practices. Discuss your experience in identifying, assessing, and mitigating risks related to quality and service delivery.

Express your enthusiasm for contributing to a mission that supports national security and emphasizes quality and innovation. Discuss your alignment with GDIT's values and your desire to leverage your skills in an environment that fosters growth and technological advancement.