ABOUT THE ROLE

We are seeking a IT Service Desk Tech to join our team supporting the Los Alamos National Laboratory! This position is full-time and will be based out of Los Alamos, New Mexico with hybrid flexibility.

Responsibilities

• Provide day-to-day technical support to employees, both locally and remotely, ensuring the stability and efficiency of network infrastructure, desktop systems, and related hardware and software.

• Respond to and resolve technical issues.

• Install and configure desktop and mobile systems.

• Troubleshoot workstation and network connectivity problems.

• Support users in a heterogeneous environment.

• Test and evaluate commercial and Laboratory-developed software to ensure quality and functionality.

• Maintain passwords and data integrity

• Uphold file system security.

Requirements

• Education & Years of Experience – High School Diploma and 1+ years of relevant experience

• Citizenship – To be considered, you must be a United States (U.S.) citizen due to the federal nature of the work

• Clearance – To be considered, you must be able to obtain and maintain a government issued clearance, if needed

• Must have prior experience in an IT Service Desk or Help Desk environment.

• Must be able to effectively communicate complex technical information to both technical and non-technical users while recommending hardware and software solutions, including upgrades and new acquisitions.

• Must be able to work in a call center setting, handling a high volume of technical support inquiries and troubleshooting issues via phone, chat, email, and remote access tools to provide timely resolutions to end users.

About the Site

The NNSA's Los Alamos National Laboratory (LANL), located in Los Alamos, New Mexico, is a design laboratory responsible for the safety and reliability of the nuclear explosives package in nuclear weapons. This lab possesses unique capabilities in neutron scattering, enhanced surveillance, radiography, and plutonium science and engineering (energy.gov).

ABOUT GEM

GEM Technologies, Inc. (GEM) is an award-winning federal contractor with more than 30 years of experience providing environmental, construction, facility management, and technical services to federal agencies, state and local governments, and commercial organizations. Founded in 1994 as a nuclear engineering firm to support federal operations in East Tennessee, GEM has since expanded into a nationwide, multi-disciplinary provider with over 270 employees and a diverse portfolio of contracts in the environmental, nuclear, and defense sectors. Some reasons to join GEM are:

• Our philosophy – We believe in the power of effective collaboration and recognize that good partnerships are the building blocks to success.

• Our relationships – Partnering with federal clients, we solve complex problems, exceed expectations, and advance critical missions.

• Our team – We are committed to managing a cohesive workforce and cultivating a supportive workplace for our employees on contracts and in-office.

• Our community involvement – Supporting our communities, we invest time and money in local schools and non-profit organizations.

COMPENSATION AND BENEFITS

GEM’s offered compensation is dependent on candidates’ education, qualifications, and relevant years of experience. To recruit and retain our exceptional staff, we offer the opportunity to elect benefit packages that best suit our employee’s needs; this includes, but is not limited to, a competitive Salary, Medical, Dental and Vision Insurance (including HSA & PPO options), Paid Time Off (PTO), Paid Holidays, Life Insurance, and a matching 401(k) Retirement Plan.

Please Note: With the exception of mandated state requirements, GEM does not publish salary information on external job boards; as such, most ranges listed are estimates made by vendors and not actual salary ranges.

EQUAL OPPORTUNITY EMPLOYER

GEM Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.