Sportsbook Technical Support Analyst

As a Sportsbook Technical Support Analyst at Genius Sports, your primary responsibilities include communicating with clients to address and resolve issues, collaborating with other support analysts to prioritize and escalate problems, and assisting in the creation of a Knowledge Base for known issues. You'll also complete additional tasks assigned by your line manager, showcasing your commitment to the team's goals.

To succeed as a Sportsbook Technical Support Analyst at Genius Sports, you should possess strong communication skills, proficiency in English, and solid computer skills, including T-SQL. Problem-solving abilities, the capability to multitask, and a commitment to accuracy are essential. Prior experience in a technical support role can be advantageous.

As a Sportsbook Technical Support Analyst at Genius Sports, you can expect a competitive salary and a generous annual leave allowance. Other benefits include health insurance, skills training, and various social activities throughout the year such as holiday parties, team-building events, charity days, and wellness initiatives.

Genius Sports is committed to the professional growth of its employees. As a Sportsbook Technical Support Analyst, you'll have access to skills training programs and opportunities to engage in various social events that help foster collaboration and innovation. The company encourages employees to stretch their capabilities and reach for higher goals.

At Genius Sports, the work environment is dynamic and focused on collaboration. With a forward-thinking approach to 'Ways of Working,' employees are empowered to work flexibly and remotely. The company fosters a culture of innovation and celebrates team achievements, making it a great place for motivated individuals to thrive.

When answering this question, focus on the problem you encountered, the steps you took to analyze and resolve it, and the positive outcome that resulted. Highlight your technical skills and the importance of clear communication in your solution.

Describe the importance of empathy and listening in your response. Explain how you would acknowledge their frustration, gather information about their problem, and assure them that you are dedicated to finding a solution.

Make sure to discuss your familiarity with relevant tools, such as T-SQL for database queries and software for tracking issues. Highlight your willingness to learn new tools and adapt to Genius Sports' specific systems.

Share your strategies for prioritizing issues based on urgency and impact. Explain your multitasking skills, as well as your ability to communicate effectively with team members to ensure timely resolutions.

Talk about the importance of thorough documentation and clear categorization of issues. Discuss how you would collaborate with team members to compile a comprehensive resources list for both clients and support analysts.

Provide examples of techniques you use to minimize errors, such as double-checking your work or utilizing checklists. Emphasize your organizational skills and commitment to maintaining high standards.

Share your passion for helping others and solving problems. Explain how seeing a client satisfied with a resolution drives you to excel in your role as a Sportsbook Technical Support Analyst.

Discuss past collaboration experiences where you successfully worked with a team to complete projects or solve issues. Highlight your communication skills and how you support your teammates.

Explain your method for onboarding with new technology, such as through online tutorials, hands-on practice, or seeking help from colleagues. Showcase your eagerness to continuously develop your skills.

Reflect on current trends in technical support, such as the evolving landscape of technology and client expectations. Discuss how adaptability and proactive communication are essential to navigating these challenges.